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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 define client brief


CPR on BPR: Practical Guidelines for Successful Business Process Analysis
Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss some practical steps for actually

define client brief  needs to be identified. Define project parameters regarding schedule, cost, and risk. Phase 2: Getting Data   Key Questions to be Answered: What are our major business processes? How do these processes interface with customer and supplier processes? What are our strategic, value-adding processes? Which processes should we reengineer within three months, six months, one year, and subsequently? What organizations and jobs are involved in the processes? What pieces of work are done by each job? What

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--Applications Software RFI/RFP Template

Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility  

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Case Study: Air International US


Since 1996, Air International US (AIUS) has used an outsourced manufacturing strategy instead of maintaining its own facilities. For the first few years, communication between AIUS and its outsourced partners was manual, which formed a barrier preventing the company from maximizing its contract manufacturing strategy. To improve outsourcing processes, AIUS chose a change management solution with bill of materials (BOM) management and a software-as-a-service architecture. Learn more.

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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

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CMMS Templates for Effective Implementations Part Three: 7 Steps to Rapid More Successful Implementations


With the advances today in technology it has become obvious that there is a need for maintenance management theory and practice to catch up with the advances made in business management theory and practice generally. The current state of CMMS technology is at a very advanced level, in a lot of cases far more so than our ability to apply it. This tool has very strong and provable results.

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Navigator Business Solutions Navigator One for SAP Business One (v88) for Discrete ERP Certification Report


Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of discrete enterprise resource planning (ERP) software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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CHAMPS


CHAMPS is a client/server enterprise asset management solution. It is developed using a component-based architecture, providing a client specific solution which effectively addresses an organization's unique workflow and functionality requirements.  

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Building Relationship Capital: Client Relationship Management for the Capital Markets


Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.

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Alfresco: Product Brief Overview 2013


Since introducing its ECM platform in the mid-2000s, Alfresco has grown to be a go-to lower-cost solution excelling in large-scale intranet implementations, corporate file sharing services, and document collaboration. Alfresco currently has 33,000 customers whose ECM activities are enabled through on-premise, public or private cloud, or hybrid deployments. TEC looks at where the company is headed in 2013, including changes in management, acquisitions, and the solution itself.

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EMC Documentum: A Brief on Its Content Management Offerings in 2012


The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives.

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Supply Chain Shorts for the Week of February 25, 2013


Yet another of our weekly news round-ups from the world of supply chain. This week, we bring you some brief (and not so brief) news from SAP, TradeCard, Apriso, TECSYS, Epic Data, Waterloo Software, and Fishbowl Inventory. His Eminence, Pope Benedict XVI, may be going off duty to hide from the world, but we aren’t. The office is open, the phones are working, and the Wifi is running. We are ready

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