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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » define crm .erp


Comparison of ERP and CRM Markets'' Life cycle Snapshots
Today''s enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost

define crm .erp  CRM application lets users define their own custom record sets that can be mapped to standard records (master data) within NetSuite. As an example, defect or issue management records can be created with this custom feature to track the severity and status of the problem, and then linked to NetSuite''s own standard customer support case history for tracking and analysis. Another example of using it would be for validating that phone numbers are entered in the proper format and for building and enforcing Read More...
TEC Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open Source software. Jorg explains some of

define crm .erp  Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere Introduction Consider that Free and open source software models, as opposed to the traditional proprietary models, may afford end user organizations a direct line to getting the software that is most well-adapted to their specific needs and at a lower cost. If that tends to be the case, one should ask how it is that the groups providing Free and open source enterprise software model their Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

define crm .erp  your business processes to define all of the manual and automatic internal processes of your company, i.e., setting your business rules according to the requirements of your sales or customer service departments. From there, you will determine how you want your staff, customers, sales leads, incidents and processes to interact with each other whether they are a person-toperson, person-to-application, or application-to-application types of interaction. Once this has been established we suggest you use one Read More...
''Collaborative Commerce'': ERP, CRM, e-Procurement, and SCM Unite! A Series Study
Now in 2001, the catchphrase is ''Collaborative Commerce'', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within

define crm .erp  We still have to define document formats, allowable information, and process descriptions. There are some XML standards that are being promulgated by the likes of RosettaNet ( www.rosettanet.org ) for IT and electronic component industries, and Microsoft''s Biztalk Framework , as well as standards being formed through a joint project of the United Nations body for Trade Facilitation and Electronic Business and the Organization for the Advancement of Structured Information Systems ( OASIS ; www.ebxml.org Read More...
Medical Device Manufacturers Can Leverage ERP/CRM Software to Facilitate FDA Compliance
The US Food and Drug Administration (FDA) requires pharmaceuticals and medical device companies to comply with numerous standards. Medical device manufacturers

define crm .erp  field lengths. Manufacturers must define which components are to be identified with control numbers and provide justification for those that are not identified with control numbers. Handling of Returns The QS/GMP requires manufacturers to evaluate their suppliers and to evaluate their quality data for problems. One method of doing this is to record the percentage of essential component rejects per lot, as well as the percentage of lots rejected. If the manufacturer has the raw accept/reject data in a Read More...
SYSPRO ERP (version 6.1 SP1) for Discrete Manufacturing ERP Certification Report
SYSPRO ERP (version 6.1 SP1) is TEC Certified for online evaluation of discrete manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation

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Practical Guide to ERP for Recipe/Formula-based Manufacturers
Understanding the features, functions, and architecture of an enterprise resource planning (ERP) system best suited to your type of manufacturing will help you

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Glovia G2 for Discrete Manufacturing (ERP) Certification Report (2011)
Glovia G2 is TEC Certified for online evaluation of discrete manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The

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A Guide to Selecting the Right ERP Partner
Enterprise resource planning (ERP) systems enable organizations to reduce costs, become easier for customers to do business with, and manage growth expectations

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Is It Time to Purchase a New ERP?
For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don''t do it unless the patient is dying. So how do you

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Epicor ERP Software System (v. 9.05) for Distributors ERP Certification Report
Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distributors in the ERP

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Sage ERP X3 (v. 6) for Process Manufacturing ERP Certification Report
Sage ERP X3 (v. 6) is TEC Certified for online evaluation of process manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center

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Ability 585 for ERP for Manufacturing (SMB) Certification Report
Ability 585 is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP Evaluation Center. The

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Sage 500 ERP for Process Manufacturing ERP Certification Report
Sage 500 ERP (formerly Sage ERP MAS 500) is TEC Certified for online evaluation of process manufacturing enterprise resource planning (ERP) solutions in the

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