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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » define crm .erp


Comparison of ERP and CRM Markets'' Life cycle Snapshots
Today''s enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost

define crm .erp  CRM application lets users define their own custom record sets that can be mapped to standard records (master data) within NetSuite. As an example, defect or issue management records can be created with this custom feature to track the severity and status of the problem, and then linked to NetSuite''s own standard customer support case history for tracking and analysis. Another example of using it would be for validating that phone numbers are entered in the proper format and for building and enforcing Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

define crm .erp  your business processes to define all of the manual and automatic internal processes of your company, i.e., setting your business rules according to the requirements of your sales or customer service departments. From there, you will determine how you want your staff, customers, sales leads, incidents and processes to interact with each other whether they are a person-toperson, person-to-application, or application-to-application types of interaction. Once this has been established we suggest you use one Read More...
Medical Device Manufacturers Can Leverage ERP/CRM Software to Facilitate FDA Compliance
The US Food and Drug Administration (FDA) requires pharmaceuticals and medical device companies to comply with numerous standards. Medical device manufacturers

define crm .erp  field lengths. Manufacturers must define which components are to be identified with control numbers and provide justification for those that are not identified with control numbers. Handling of Returns The QS/GMP requires manufacturers to evaluate their suppliers and to evaluate their quality data for problems. One method of doing this is to record the percentage of essential component rejects per lot, as well as the percentage of lots rejected. If the manufacturer has the raw accept/reject data in a Read More...
''Collaborative Commerce'': ERP, CRM, e-Procurement, and SCM Unite! A Series Study
Now in 2001, the catchphrase is ''Collaborative Commerce'', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within

define crm .erp  We still have to define document formats, allowable information, and process descriptions. There are some XML standards that are being promulgated by the likes of RosettaNet ( www.rosettanet.org ) for IT and electronic component industries, and Microsoft''s Biztalk Framework , as well as standards being formed through a joint project of the United Nations body for Trade Facilitation and Electronic Business and the Organization for the Advancement of Structured Information Systems ( OASIS ; www.ebxml.org Read More...
''Collaborative Commerce'': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and

define crm .erp  Oracle has chosen to define its functionality set for its products. Oracle 8i RDBMS extended Oracle''s technology in the areas of data management, transaction processing, and data warehousing. Built directly inside the database, Internet features such as Java Server, an Internet File System, Internet Directory services, and Internet Security allowed companies to build Internet applications while blurring the definition of what a database means and represents. In June 2001, Oracle introduced Oracle 9i Read More...
ERP System21
The Infor ERP System21 Workspace recognizes that the employee is often the most important factor in business process performance. The workspace is designed

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Deacom ERP Software System (version 14.4) for Process ERP Certification Report
Deacom ERP Software System (version 14.4) is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing in the ERP

define crm .erp  Deacom,DEACOM ERP,DEACOM Integrated Accounting and ERP,process manufacturing,process ERP Read More...
Ability 585 for ERP for Manufacturing (SMB) Certification Report
Ability 585 is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP Evaluation Center. The

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Maximizer CRM 12: Salesforce Automation Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation

define crm .erp  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Sage ERP X3 (v. 6) for Mixed-Mode Manufacturing ERP Certification Report
Sage ERP X3 (v. 6) is TEC Certified for online evaluation of mixed-mode manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center.

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Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report
Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in

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To ERP or Not to ERP, that Is the C-level Question
Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP

define crm .erp  ERP or Not to ERP, that Is the C-level Question To ERP , or not to ERP , that is the question: Whether ''tis nobler in the mind to suffer The slings and arrows of outrageous ERP vendors , Or to take arms against a cloud of component solutions …   Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP system’s functionality, the words of the Bard of Avon (updated for the present day) might be Read More...
IntegrateIT ERP 123 V7.2.561 for Discrete Manufacturing ERP Product Certification Report
Technology Evaluation Centers (TEC) is pleased to announce that IntegrateIT product ERP 123 is now TEC Certified for online evaluation of enterprise resource

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Driving Optimal Performance from ERP Systems
Whether you’re about to embark on a new enterprise resource planning (ERP) initiative or you’re just looking for more value from your existing ERP solution, you

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