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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » define crm .erp


Comparison of ERP and CRM Markets'' Life cycle Snapshots
Today''s enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost

define crm .erp  CRM application lets users define their own custom record sets that can be mapped to standard records (master data) within NetSuite. As an example, defect or issue management records can be created with this custom feature to track the severity and status of the problem, and then linked to NetSuite''s own standard customer support case history for tracking and analysis. Another example of using it would be for validating that phone numbers are entered in the proper format and for building and enforcing com Read More...
''Collaborative Commerce'': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and

define crm .erp  Oracle has chosen to define its functionality set for its products. Oracle 8i RDBMS extended Oracle''s technology in the areas of data management, transaction processing, and data warehousing. Built directly inside the database, Internet features such as Java Server, an Internet File System, Internet Directory services, and Internet Security allowed companies to build Internet applications while blurring the definition of what a database means and represents. In June 2001, Oracle introduced Oracle 9i Read More...
Medical Device Manufacturers Can Leverage ERP/CRM Software to Facilitate FDA Compliance
The US Food and Drug Administration (FDA) requires pharmaceuticals and medical device companies to comply with numerous standards. Medical device manufacturers

define crm .erp  field lengths. Manufacturers must define which components are to be identified with control numbers and provide justification for those that are not identified with control numbers. Handling of Returns The QS/GMP requires manufacturers to evaluate their suppliers and to evaluate their quality data for problems. One method of doing this is to record the percentage of essential component rejects per lot, as well as the percentage of lots rejected. If the manufacturer has the raw accept/reject data in a Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

define crm .erp  your business processes to define all of the manual and automatic internal processes of your company, i.e., setting your business rules according to the requirements of your sales or customer service departments. From there, you will determine how you want your staff, customers, sales leads, incidents and processes to interact with each other whether they are a person-toperson, person-to-application, or application-to-application types of interaction. Once this has been established we suggest you use one Read More...
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

define crm .erp  so hard to clearly define business requirements at the outset? There are many quite common, and equally misguided, responses to this age-old question. In our experiences, one of the most common and misguided frustration responses is “I don’t know what I don’t know. Having never selected an enterprise CRM or SFA (sales force automation) software solution how can I tell what I want when I have no idea what is available?” The problem with this statement is that it is not what is available that Read More...
Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM

define crm .erp  to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+ Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+ I''m Larry Blitz, editor of TEC''s Vendor Showdown series. Today''s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com . Introduction With CRM so closely bound up with revenue Read More...
ERP Trivia - Every Why Should Have Its Wherefore Part 1: ERP Trends
We take the liberty to comment on the findings of a report, which was recently released by a renowned research organization, and which pinpoints ERP

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Sage 300 ERP 6.0 Certification Report (ERP for Distribution)
Sage 300 ERP (formerly Sage ERP Accpac) 6.0 is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP

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Epicor ERP Software System (v. 9.05) for ETO Manufacturers ERP Certification Report
Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO

define crm .erp  Epicor,Epicor ERP software,eto,eto manufacturer,eto erp,eto software,eto door,eto manufacturing,eto leader,eto system,erp,engineer to order,erp software companies,small business erp,manufacturing erp Read More...
ERP Systems and the ETO Manufacturing Market Part One: Event Summary
Users increasingly look for an enterprise resource planning (ERP) system designed for a specific business, since software that combines industry-specific

define crm .erp  a relatively small, tightly defined market with specific requirements that cannot be met with more generic products. Usually, these markets will be too small for the Big Five to want to compete, and will also have unique requirements that cannot easily be built into the more generic products offered by the Big Five. These specialists, boutique or niche vendors (whereby neither of these terms is meant in a derogatory manner) will compete by having in-depth product functions and intimate knowledge of their Read More...
Practical Guide to ERP for Recipe/Formula-based Manufacturers
Understanding the features, functions, and architecture of an enterprise resource planning (ERP) system best suited to your type of manufacturing will help you

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Driving Optimal Performance from ERP Systems
Whether you’re about to embark on a new enterprise resource planning (ERP) initiative or you’re just looking for more value from your existing ERP solution, you

define crm .erp  Clarkston Consulting,ERP systems,ERP solutions,ERP software,ERP,ERP best practices,ERP vendors,ERP functionality,ERP out of the box,ERP implementation,ERP adoption,ERP for life sciences,ERP for consumer packaged goods,ERP financial,hybrid ERP Read More...
Epicor ERP Software System (v. 9.05) for Discrete Manufacturing ERP Certification Report
Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturers in

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SYSPRO ERP (version 6.1 SP1) for Mixed-mode Manufacturing ERP Certification Report
SYSPRO ERP (version 6.1 SP1) is TEC Certified for online evaluation of mixed-mode manufacturing enterprise resource planning (ERP) solutions in the ERP

define crm .erp  mixed-mode ERP software,mixed-mode ERP solution,ERP for mixed-mode manufacturing,mixed-mode enterprise resource planning software,SYSPRO ERP,SYSPRO Read More...

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