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Connecting Your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization
When businesses commit to implementing customer relationship management (CRM), they commit to realigning their entire organizations around the customer. More

define crm dss  empower them to help define a system that will fully meet their needs. Keeping it going You've created a fanatically data-driven organization. You've rolled out the system and are reaping the benefits. Beware: the urge to slip back into old, pre-CRM ways of doing business is inevitable. Allowing the organization to cave in to those urges is not. How is becoming a data-driven company getting in shape? It's a true accomplishment to reach your goal; however, the greater challenge could very well lie in the Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » define crm dss


TEC Case Study: Corona
Following several acquisitions, Colombia-based ceramics manufacturer Corona found itself with multiple enterprise resource planning (ERP) systems to manage. To

define crm dss  basis, TEC helped Corona define and prioritize its requirements for various manufacturing processes, including order-to-cash, plant maintenance, design-to-deploy, and financial processes. Another requirement for the ERP system was that it have multicompany and multicurrency functionality, enabling the company to perform transactions at any of its manufacturing, distribution, or retail locations in any country. But it was also important that the chosen solution be able to keep each company's financial Read More...
Fed Gives ERP A Shot In The Arm
There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new federal contracts, primarily for

define crm dss  with the ability to define records and cases, workflow execution and monitoring, and electronic signature and information retrieval capability. SAP , Oracle , PeopleSoft , SCT Corporation , and, to a degree, Lawson Software , J.D. Edwards , Geac , Computer Associates , Microsoft Great Plains , Siebel Systems , i2 Technologies and others all have been busy delivering or have already delivered similar capabilities. Provision of CRM and additional analytic and reporting requirements are other crucial Read More...
Business Intelligence: Its Ins and Outs
In today's highly competitive business climate, the quality and timeliness of business information for an organization is not only a choice between profit and

define crm dss  based on criteria they define, as the events happen. It keeps users continuously informed of critical events by delivering the message at work, home, or on the road through e-mail and wireless technologies. BI versus Analytics Business intelligence is sometimes called analytics though there are distinctions between them. BI is full set of technologies and programs and analytics comprises all specialized programming that analyzes data about a particular field, like marketing, sales, real estates etc. Read More...
JDA Portfolio: For the Retail Industry Part Three: JDA Portfolio 2004.1 Continued
With its new business model, JDA plans to build upon the broadening collective JDA Portfolio product lines to enable its customers to achieve a new level of

define crm dss  supposedly enable retailers to define and maintain a marketing strategy that rewards repeat or volume customers with financial incentives. Also belonging to the Portfolio Customer Management is the Customer Order Management-i , formerly MMS Multi-Channel Order Processing , which is an integrated e-commerce software application that works in tandem with the above-mentioned MMS merchandizing product and provides retailers with an Internet-based sales and delivery system. The product integrates all back-end Read More...
Selling Smarter with CRM
CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of

define crm dss  Smarter with CRM CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper Read More...
The Benefits of Selecting a CRM Implementation Partner
As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing

define crm dss  Benefits of Selecting a CRM Implementation Partner Harvest Solutions offers consulting services to help you select and implement your company's CRM system. Throughout our many years of experience in the CRM industry we have created a methodology for designing and implementing CRM systems which leads to successful outcomes for our clients. Source: Harvest Solutions Resources Related to The Benefits of Selecting a CRM Implementation Partner : Customer Relationship Management (CRM) (Wikipedia) The Read More...
Enterprise On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

define crm dss  On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for businesses. Read More...
Market Focus Report: The Value of Mobile and Social for CRM
Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included

define crm dss  Focus Report: The Value of Mobile and Social for CRM Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption. Read More...
Enterprise CRM Platform (ECP)
ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in

define crm dss  CRM Platform (ECP) ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution. Read More...
Oncontact CRM
Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that

define crm dss  CRM Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits. Read More...
YOur CRM Solution in Our 2011 CRM Buyer's Guide
Find out about listing andsponsorship options. To learn more aboutsponsorship opportunities, please complete this brief questionnaire or contact us...

define crm dss  CRM Solution in Our 2011 CRM Buyer's Guide YOur CRM Solution in Our 2011 CRM Buyer's Guide Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software Read More...
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

define crm dss  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More...
Besieged By The CRM Throne Aspirants, King Siebel Delivers
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft

define crm dss  By The CRM Throne Aspirants, King Siebel Delivers The Magic No.7 Part 2: Market Impact Besieged By The CRM Throne Aspirants, King Siebel Delivers The Magic No.7 Part 2: Market Impact P.J. Jakovljevic - December 28, 2001 Event Summary With the release of the following statement Siebel Systems, Inc. launched Siebel 7. On November 26, Siebel Systems, Inc. , the leading provider of customer-centric eBusiness applications software, shipped Siebel 7, the seventh major release of Siebel eBusiness Read More...
CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

define crm dss  business case does not define how the initiative will demonstrate its effectiveness, then what is the basis for credibility? This is part two of a two-part note. Part one discussed CRM and the benefits it can bring to an organization. Part two addresses the issue of how to create a credible business case for CRM and get the CEO engaged in the process. Creating the Linkage: Cause and Effect Credibility is a subjective assessment of merit that individuals use when dealing with people and ideas. Specific to Read More...

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