X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 define discussion


Difficult Conversations: Discussing CRM with Your CEO Part Two: Elements of the Discussion
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play a continuous role in its

define discussion  mean? How do you define loyalty? Which metrics would measure whether the organization possesses these attributes or at what level? For the purposes of this paper, CRM will be defined as follows: CRM is an operational strategy that commits the organization to a focus on customer profitability and life cycle value as a means for achieving long-term profitable growth and shareholder value. As a technology component of this strategy, CRM provides a complementary set of tools that facilitate processes that

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » define discussion

Blackboard: New Student-centric Release


Blackboard Inc. announced a new release of its learning management system (LMS). New functionality focuses on student retention and outcomes. The release introduces Retention Center, an embedded feature that unveils student performance and engagement. Instructors can recognize risk factors such as missed deadlines and poor grades. Consequently, professors may identify those students that need

define discussion   Read More

E-Procurement in What Language?


PeopleSoft recently announced general availability of eProcurement 2.0. The latest release touts multi-language and multi-currency capabilities powered by XML and wrapped in an easy-to-use interface.

define discussion   Read More

The Wizardry of Business Process Management - Part 4


Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing focus on Pegasystems (also known as Pega) as one of the leading BPM suite providers. Part 2 then analyzed in depth the vendor’s ability to help business users capture (and then realize) business objectives and intent, while Part 3 focused

define discussion   Read More

Pull vs Push: a Discussion of Lean, JIT, Flow, and Traditional MRP Part Two: Challenges and User Recommendations


While lean/flow leverages practices to stay ahead of actual demand, traditional approaches better coordinate secondary, back-office systems like accounting and HR. Moreover, flow should be a company-wide strategy that impacts more than manufacturing.

define discussion   Read More

Case Study: Heinz Frozen Food Co.


Heinz Frozen Food Company was set on improving its manufacturing and maintenance process efficiency, and knew that implementing a new enterprise asset management (EAM) system would involve monumental change for employees. Heinz choose a Web-based system to help it gain better visibility into processes and work towards more progressive lean manufacturing and lean maintenance practices for greater efficiency. Learn more.

define discussion   Read More

Benefits of Using a Master Data Management System


Master data management (MDM) comprises a set of processes and tools that define and manage the non-transactional data entities of an organization (also called reference data). MDM provides processes for consolidation, quality assurance, and distribution of such data throughout a company to ensure consistency and control in the ongoing maintenance and use of this information. Discover the benefits of an MDM system.

define discussion   Read More

The Customer as a Strategic Asset


Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

define discussion   Read More

How to Succeed in Implementing an ERP System for Your SMB


Small and midsize companies face special challenges when it comes to implementing an ERP solution. Learn what recent research has revealed about what these challenges are—and the success factors that have helped small businesses like yours overcome them—in this article by TEC’s Catherine Muir.

define discussion   Read More

Make Sure Metrics Don’t Kill Your Business


Measuring programming progress by lines of code is like measuring aircraft building progress by weight. —Bill Gates Business metrics—the quantifiable measurements by which a company’s performance is gauged—are part of the broad area of business intelligence (BI) or business analytics (BA). In this regard, metrics are the application of a mathematical expression to a set of data

define discussion   Read More

Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting


Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation applications service providers (ASP).

define discussion   Read More