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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 define social care need


What Small Businesses Need to Know in Today’s Regulatory Environment
Today, entrepreneurs running small-to-medium sized businesses face daunting tasks that just a few years ago were not existent. The complexities of the business

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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The Changing Face of CRM


The recent economic slowdown has illustrated how interwoven our global economies really are. The demands to increase enterprise performance has accelerated. Whether it’s to find new opportunities to increase or maintain market share, or to generate new revenue opportunities, each of these areas represent additional challenges in fulfilling customer expectations and demands. A greater

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Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2


In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM.Q: About development—most of it is done by your team of programmers

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Thinking Radically: Interview with Dan Linstedt


To work in the software industry world it is often necessary to think radically, or “out of the box” in order to innovate, solve problems, or stay ahead of the competition. Today we start a series of interviews with some of the thinkers who are reshaping the software industry. I welcome your thoughts—please leave a comment below, and I’ll respond as soon as I can. Dan

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Workforce Ready Suite-Kronos’ SMB Growth Engine


Amid the fever pitch of the MLB 2013 Playoffs, Kronos Inc.’s 2012 acquisition of SaaShr appears to be a grand slam hit. The cloud workforce management offering for small to medium businesses (SMBs) has instantly brought several thousand SMB customers to Kronos (and given the giant vendor a much larger foothold in the coveted lower-end of the market, see here), resulting in double-digit annual

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Social Networks: How They're Turning CRM Upside Down


Social networking has collided with customer relationship management, and it s turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to …

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Social Customer Suite


Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.  

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Document Delivery in Health Care


Secure transmission of health care information is critical to your medical organization and your clients. Volumes of critical medical data are sent to you every day, making it imperative that the information be sent quickly and safely. Fax servers are easy-to-use point-to-point systems that provide secure transmission of confidential information—saving you time and money while protecting all your sensitive data.

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Tips for Social Marketers


Does social marketing meet the expectations that businesses or marketers have set for it? There are many claims according to which social marketing is very effective; perhaps more effective than e-mail marketing for certain generations of consumers or market segments. From a business perspective, recognizing the social as becoming an important space for advertising and finding prospects or

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How Smart Retailers are Using Social Networking


Find out in From Sentiment to Insight: How Retailers Leverage Social Networking.

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Social ERP Emerges—A Deep Dive into Deltek Kona


In two previous posts on the emergence of social enterprise resource planning (ERP), TEC Senior ERP Analyst Ted Rohm took a look at how social ERP software capabilities are transforming the way people work and gave an overview of how the ERP vendors are bringing the social facilities to their products. In this report, Ted takes a deeper dive into Deltek’s Kona enterprise social collaboration tool. Download the report and get the details.

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