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Firewall Evaluation Center
Define your software requirements for Firewall, see how vendors measure up, and choose the best solution.

Healthcare Evaluation Center
Define your software requirements for Healthcare, see how vendors measure up, and choose the best solution.

Outsourcing Evaluation Center
Define your software requirements for Outsourcing, see how vendors measure up, and choose the best solution.

Documents related to » define the contact

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

DEFINE THE CONTACT:
8/15/2006 8:59:00 PM

Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

DEFINE THE CONTACT: contact center, call center, call center problems, call center productivity, CRM software, CRM for contact centers, CRM for call centers, CRM solution, Compare Business Products.
1/17/2013 2:01:00 PM

Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

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7/26/2011 11:00:00 AM

Contact Center Buyer’s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

DEFINE THE CONTACT: contact center, call center, customer center, voip, voice over internet protocol, contact center outsourcing, contact center software, contact center world, contact center management, hosted contact center, contact center services, contact center consulting, call center contact center, contact call center, contact center call center, virtual contact center, call center contact, contact center analytics, cloud contact center, microsoft contact center, ip contact center, contact center technology, contact center metrics, contact center optimization, contact center recording, contact center on .
8/17/2012 4:46:00 PM

Reid & Wright
After 20-plus years in service, and with few changes to its original design, Reid and Wright’s legacy accounting system had become slow, unreliable, and expensive—requiring a variety of manual processes and custom software just to keep it running—and keep the company competitive. Find out how TEC helped Reid & Wright find a best-fit solution to support the unique requirements of the lumber industry.

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9/13/2010 1:41:00 PM

Pivotal

DEFINE THE CONTACT: Located in Vancouver, BC (Canada), Pivotal Corporation is a customer relationship management (CRM) company that aims to serve the requirements of mid-sized enterprises. It offers an application platform and a complete set of CRM applications, along with implementation services. Pivotal delivers software and services for companies and business units in the revenue range of $100 million (USD) to $3 billion (USD). More than 1,800 companies around the world have licensed Pivotal,including Centex Homes, Farm Credit Services of America, Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WellCare Health Plans. Pivotal's CRM software suite includes additional capabilities in contact centers, partner management and interactive selling. Pivotal Corporation is a distinct business unit of CDC Software.

The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

DEFINE THE CONTACT:
2/22/2008 9:29:00 AM

myStaffingPro Applicant Tracking System

DEFINE THE CONTACT: HR Services, Inc.'s myStaffingPro is a web-based applicant tracking system. The standard solution system features applicant, administrative, and user functionalities. Applicant functionalities include status and duplicate checking; integrated online application; live chat, e-mail, and telephone support; resume collection; and security. The administrative module allows HR personnel to build a job description library; create paper applications online; establish an applicant workflow; manage location information; and define job-specific questions. User interface capabilites include advanced reporting; applicant management; applicant prescreening; document management; referral source collection and reporting; requisition management; and a user-specific dashboard. With myStaffingPro Enterprise Add-ons, users can modify the standard system with enterprise-level features, including ad feed and tracking; behavioral assessment; questionnaire scoring; and resume parsing and upload. The company also provides custom talent management solutions for multi-faceted hiring processes.

Falling through the Cracks: The Hidden Issue That May Be Crippling Your Sales, Marketing, and Customer Service Databases
The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM efforts aim at improving revenues based on the contact database. But what about the information that never made it into the database at all? The investment in these leads will often be lost—and the sales may go straight to the competition.

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4/23/2007 5:29:00 PM

Clientele CRM.NET

DEFINE THE CONTACT: Clientele from Epicor Software is an integrated CRM system. Clientele quickly captures, routes, organizes, and stores the information that comes out of all customer interactions, including phone calls, e-mail, and automated web contacts. This information can then be shared and analyzed, and accessed every time users are in contact with customers.Epicor Clientele is intended to enable users to manage the customer relationship lifecycle, from generating leads to closing sales, and to providing support that results in additional business. It provides integrated sales and customer support functionality.The Clientele CRM Suite is a set of enterprise CRM applications for small to midsized companies. Clientele CRM is built entirely on the Microsoft .NET platform to provide accessibility, extensibility, and integration.

Payroll: The Key to Activity-based Costing for Nurseries, Farms, and Greenhouses
Find out why activity-based costing (ABC) is the best solution to define your costs, accounts, and activities. In this paper, you will learn how a payroll-oriented ABC will help you make more accurate managerial decisions for your agribusiness.

DEFINE THE CONTACT: nursery managememt, agribusiness, payroll, activity based costing, accounting software, nursery management software.
12/2/2011 1:26:00 PM