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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

define the contact  of this paper, we define the small contact center as having 5 to 50 agents, in one or several locations. The informal contact center is more complex to define. It can be a separate group within a larger contact center assigned to deal with a subset of the larger center's operations - for instance, a group of expert agents assigned to take over and resolve the most complex trouble contacts. The informal center could also be made up of sales, service or technical support personnel diffused throughout Read More
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Documents related to » define the contact


How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied

define the contact  to Define Your Next Generation Contact Center Strategies A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work. Read More
Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

define the contact  the many successes that define the continual rebirth of small independent retail in America. Emerson said, Don't waste yourself in rejection, nor bark against the bad, but chant the beauty of the good. When that is spoken, which has a right to be spoken, the chatter and the criticism will stop. Set down nothing that will not help somebody. Not a bad operating philosophy. And one more quote: It's always wise to look ahead, but difficult to look further than you can see. -Winston Churchill Look more. Read More
IT Sales Lead Generation: Understanding the Complex Sales Needs of the IT Industry
The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are more precise,

define the contact  campaign. If you don't define the basic parameters of your target audience properly at the beginning, the rest of the prospecting process can be futile. Simply, if you are talking to the wrong customers, it doesn't matter how good your sales process is, or indeed how good your product is. Enterprise prospecting is about finding potential customers with the right budgets and/or needs that make them possible future leads. Once the criteria for the target audience is established, a list of companies that Read More
The Greening of SaaS
Traditionally, the advantage of software as a service (SaaS) is that it reduces the costs involved in installing, deploying, and supporting stand-alone software

define the contact  they will not only define and refine their notions of cost savings, energy conservation, and reduction of their carbon footprints. They will also develop a keen sense of their energy budget, and where larger costs (with more room for future cuts or changes) are focused. Assessment is when SaaS options should be considered, planning is when actual SaaS solutions must be chosen, and implementation is when those solutions will be deployed. Also, because the people in any organization are critical to the Read More
Soaring across the Regions: A View of the Impact of the Internet on Business
The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a

define the contact  across the Regions: A View of the Impact of the Internet on Business The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more. Read More
The Automotive Supply Chain in the New Normal: Analysis of the Industry and its Supply Chain Opportunities
While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a

define the contact  Automotive Supply Chain in the New Normal: Analysis of the Industry and its Supply Chain Opportunities While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a supply-demand balancing exercise to a strategic approach that integrates your entire business can increase supply chain visibility, improve customer service, and ensure a better balance between demand, capacity, and profitability. And know the Top Read More
The Teradata Database and the Intelligent Expansion of the Data Warehouse
In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role

define the contact  Teradata Database and the Intelligent Expansion of the Data Warehouse In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Read More
Mobile Business Intelligence (BI)-The Importance of On-the-Move Business Clarity and Agility
Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide

define the contact  Business Intelligence (BI)-The Importance of On-the-Move Business Clarity and Agility Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide BI to every end user, they need a BI solution that is flexible, scalable, and practical enough to function on all smartphones and tablet computing devices with all the features and functionality needed to manage the business at strategic, operational, and Read More
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

define the contact  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has

define the contact  Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively Read More
Contact Center Buyer's Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP

define the contact  Center Buyer's Guide Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center. Read More

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