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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 define the contact


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

define the contact  of this paper, we define the small contact center as having 5 to 50 agents, in one or several locations. The informal contact center is more complex to define. It can be a separate group within a larger contact center assigned to deal with a subset of the larger center's operations - for instance, a group of expert agents assigned to take over and resolve the most complex trouble contacts. The informal center could also be made up of sales, service or technical support personnel diffused throughout

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » define the contact

And the Real ERP Is…


On October 9, I ran a contest asking readers to define ERP in their own words. Why? Because there are so many different definitions floating around on the Web that I wondered if users really know what they're getting into when selecting an ERP system. This problem was really brought home to me a few months ago, when I was asked to write a brief history of ERP (for an organization who will

define the contact  contest asking readers to define ERP in their own words . Why? Because there are so many different definitions floating around on the Web that I wondered if users really know what they're getting into when selecting an ERP system. This problem was really brought home to me a few months ago, when I was asked to write a brief history of ERP (for an organization who will remain nameless). It didn't start well—throughout our first two meetings I couldn't help feeling that we were talking at cross purposes. Read More

CRM: Big is Not Always the Best


Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

define the contact  Management CRM System , Define CRM System , Effective CRM System , Free CRM System , Good CRM System , Hosted CRM Systems , Implement CRM System , Implementing CRM System , Insurance CRM Systems , New CRM System , Online CRM System , Open Source CRM System , Popular CRM Systems , Sales CRM System , Simple CRM System , Top CRM Systems , Use CRM System , Using CRM Systems , Web Based CRM System , Compare CRM , Compare CRM Software , CRM Software Comparison , CRM Software Comparison Chart , Customer Read More

Challenges of the Future: The Rebirth of Small Independent Retail in America


By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

define the contact  the many successes that define the continual rebirth of small independent retail in America. Emerson said, Don't waste yourself in rejection, nor bark against the bad, but chant the beauty of the good. When that is spoken, which has a right to be spoken, the chatter and the criticism will stop. Set down nothing that will not help somebody. Not a bad operating philosophy. And one more quote: It's always wise to look ahead, but difficult to look further than you can see. -Winston Churchill Look more. Read More

IT Sales Lead Generation: Understanding the Complex Sales Needs of the IT Industry


The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are more precise, and the target market is almost exclusively business-to-business (B2B), with the individuals often being decision makers high up the corporate ladder. Find out how to reach this difficult target, with prospecting methods and tips for making more complex sales.

define the contact  campaign. If you don't define the basic parameters of your target audience properly at the beginning, the rest of the prospecting process can be futile. Simply, if you are talking to the wrong customers, it doesn't matter how good your sales process is, or indeed how good your product is. Enterprise prospecting is about finding potential customers with the right budgets and/or needs that make them possible future leads. Once the criteria for the target audience is established, a list of companies that Read More

Building the Supply Chain of the Future


In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage ongoing demand volatility. Supply chain leaders have moved to a push/pull-based planning paradigm that synchronizes the supply chain with real-world market demand—while also respecting asset utilization, production cost, and other operational constraints. Read more.

define the contact  the Supply Chain of the Future In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage ongoing demand volatility. Supply chain leaders have moved to a push/pull-based planning paradigm that synchronizes the supply chain with real-world market demand—while also respecting asset utilization, production cost, and other operational constraints. Read more. Read More

Tying the Shop Floor to the ERP System


Enterprise resource planning (ERP) on the shop floor is critical. High-performing manufacturers have found that full integration of real-time operational data collected from the shop floor to the top floor is key to reducing costs, streamlining operations, and improving customer satisfaction. Learn how integrated ERP brings manufacturers improved quality, increased production throughput, less scrap, and other benefits.

define the contact  the Shop Floor to the ERP System Plex Online provides an extremely strong Shop Floor Control System (also known as Manufacturing Execution System (MES)). Many ERP software companies claim to support manufacturing companies, but they do little more than accounting, order entry, and other office tasks. Source: Plex Systems Resources Related to What's Happening on Your Shop Floor? : Shop Floor (Wikipedia) Manufacturing Execution Systems (MES) (Wikipedia) Tying the Shop Floor to the ERP System Shop Read More

The Changing Face of the Holiday Season


It seems that Santa will need to relocate to China! When traveling abroad (with the exception of low wage countries) it is becoming increasingly difficult to find items actually locally made in the region you are visiting. What are the implications of this for brands, companies, and consumers?

define the contact  Changing Face of the Holiday Season Introduction I hate to be a Grinch, but ... aren't the holidays getting more advance notice each year? This is a global phenomenon—on a recent trip to Germany I found the stores bedecked with holiday fare, and this was only October!!! Even the duty free stores at the airport are getting in on the act with Holiday packaging and promotions. Yes, I admit it—I fell into the trap! Who can resist a singing reindeer—especially when the song is in German! And now for Read More

On the Move: Great Productivity Solutions for the Mobile Sales Team


In this paper it’s argued that over the next three to five years, the winners in sales will be the ones who figure out how to smoothly and productively manage a mobile sales team. Selling will be a mobile discipline. It’s imperative to craft a plan for making mobility standard and keeping information secure.

define the contact  the Move: Great Productivity Solutions for the Mobile Sales Team In this paper it’s argued that over the next three to five years, the winners in sales will be the ones who figure out how to smoothly and productively manage a mobile sales team. Selling will be a mobile discipline. It’s imperative to craft a plan for making mobility standard and keeping information secure. Read More

The Changing Role of the CIO


No department within an organization has undergone such a profound change as that of IT. The platforms used to deliver IT products and services, the tools of the trade and skillsets required to do the job have changed. On top of all that, the IT function is now being integrated into the company’s other operations and is expected to operate as a business within a business. Overseeing this sea change is the CIO. This paper examines how the role of the CIO has been evolving to meet today’s new world of IT.

define the contact  Changing Role of the CIO No department within an organization has undergone such a profound change as that of IT. The platforms used to deliver IT products and services, the tools of the trade and skillsets required to do the job have changed. On top of all that, the IT function is now being integrated into the company’s other operations and is expected to operate as a business within a business. Overseeing this sea change is the CIO. This paper examines how the role of the CIO has been evolving to Read More

Ask the Experts: What’s the Difference between ASP and SaaS?


This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS models.TEC’s Take on ASP and SaaS Perhaps not surprisingly, Wikipedia’s definitions for these two terms contribute to the confusion: An application service provider (ASP) is a business that provides computer-based services to

define the contact  the Experts: What’s the Difference between ASP and SaaS? This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS models. TEC’s Take on ASP and SaaS Perhaps not surprisingly, Wikipedia’s definitions for these two terms contribute to the confusion: An application service provider (ASP) is a business that provides computer-based services to customers over a network. Software offered using an ASP Read More

The Versatile Group, Inc.


Founded in 1992, the Versatile Group is a privately held corporation headquartered in Dallas, Texas (US). The company provides business accounting software products that leverage proven technologies. Its customers represent a wide spectrum of business and industries.

define the contact  Versatile Group, Inc. Founded in 1992, the Versatile Group is a privately held corporation headquartered in Dallas, Texas (US). The company provides business accounting software products that leverage proven technologies. Its customers represent a wide spectrum of business and industries. Read More

The Supply Chain in the Cloud


Many companies today are obviously interested in using enterprise technology that they can access via the cloud. The software-as-a-service (SaaS) delivery model avails companies, as is well known, of technology without a large fixed cost, and that is device independent, and accessible by more users, without continual upgrades to worry about. While there are the oft-mentioned concerns around

define the contact  Supply Chain in the Cloud Many companies today are obviously interested in using enterprise technology that they can access via the cloud. The software-as-a-service (SaaS) delivery model avails companies, as is well known, of technology without a large fixed cost, and that is device independent, and accessible by more users, without continual upgrades to worry about. While there are the oft-mentioned concerns around security (which we will not get into here), and SaaS is not the right software delivery Read More

The Store of the Future


The big hit of the National Retail Federation show was the Metro Group's Store of the Future. The budget for this extravaganza - it appears to have been underwritten by some of the biggest technology firms in the world.

define the contact  Store of the Future Introduction We just got back from the National Retail Federation show in NYC—home of big retailing. The big hit of the show was the Metro Group's Store of the Future . The budget for this extravaganza—it appears to have been underwritten by some of the biggest technology firms in the world. What was fascinating was the implementation of what we call multi-dimensional management—bringing together the customer dimensions to product and supply chain. (We have included a white Read More

The Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI


The real action is in merging the influx of electronically transmitted data with existing information already being processed within the ERP system, and the ensuing challenge is to make sense of this constant flood of information arriving daily in the form of EDI or XML messages.

define the contact  Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI The Pain of Integrated EDI There is more to the best-of-breed versus integrated suite dilemma than mere data synchronization between two disparate enterprise applications. Electronic data interchange (EDI) capability, which for some high-volume industries like automotive suppliers has become a unpleasant required, has been made more dangerous by the level of work that must be dedicated to ensure the accuracy of incoming and outgoing Read More