X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 define the contact


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

define the contact  of this paper, we define the small contact center as having 5 to 50 agents, in one or several locations. The informal contact center is more complex to define. It can be a separate group within a larger contact center assigned to deal with a subset of the larger center's operations - for instance, a group of expert agents assigned to take over and resolve the most complex trouble contacts. The informal center could also be made up of sales, service or technical support personnel diffused throughout

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

Start Now

Documents related to » define the contact

The Greening of SaaS


Traditionally, the advantage of software as a service (SaaS) is that it reduces the costs involved in installing, deploying, and supporting stand-alone software. But recent “green” initiatives have shed light on another benefit: with no hardware to purchase or software to run, SaaS applications require less energy than their on-premise counterparts. Learn how your company can benefit from the “greening” of SaaS.

define the contact   Read More

Challenges of the Future: The Rebirth of Small Independent Retail in America


By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

define the contact   Read More

IT Sales Lead Generation: Understanding the Complex Sales Needs of the IT Industry


The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are more precise, and the target market is almost exclusively business-to-business (B2B), with the individuals often being decision makers high up the corporate ladder. Find out how to reach this difficult target, with prospecting methods and tips for making more complex sales.

define the contact   Read More

And the Real ERP Is…


On October 9, I ran a contest asking readers to define ERP in their own words. Why? Because there are so many different definitions floating around on the Web that I wondered if users really know what they're getting into when selecting an ERP system. This problem was really brought home to me a few months ago, when I was asked to write a brief history of ERP (for an organization who will

define the contact   Read More

Contact Center Buyer's Guide


Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

define the contact   Read More

The Evolution of the Last-mile Supply Chain


“Last-mile supply chain services” is an evolving segment of the supply chain industry, but a cutting-edge segment that has evolved as supply chain managers across the US struggle to cope with the inadequacies of the current globalized supply chain model. Learn five reasons why current supply chain models are flawed and how you can use a new architecture to balance supply chain risk, globalized sourcing, and economics.

define the contact   Read More

The Right Data at the Right Time


Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from a report titled “Making the Real-Time Enterprise a Reality” provided by Harvard Business Review Analytic Services.

define the contact   Read More

The Impact of the 'Assembler Strategy' in the Enterprise Applications Field


Infor's latest acquisitions and vertically-focused "assembler strategy" are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

define the contact   Read More

The Superstar CFO: After the Crisis


In 2007, CFO Research Services published The Superstar CFO, a study documenting the attributes of highly successful chief financial officers (CFOs). Since then, the world has been shaken by financial, political, and natural upheavals that have altered the economic landscape. This report explores how these changes may be affecting companies’ efforts to transform corporate finance into a value-added partner to the business.

define the contact   Read More

The Old ERP Dilemma - Should We Install The New Release?


If you have an older ERP system, and you have decided to continue to pay maintenance, you should be getting periodic releases from the vendor. The frequency of these releases varies, but for each new release, you have a decision to make. Should you install the new release or not?

define the contact   Read More