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Documents related to » define the contact


Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

DEFINE THE CONTACT: of this paper, we define the small contact center as having 5 to 50 agents, in one or several locations. The informal contact center is more complex to define. It can be a separate group within a larger contact center assigned to deal with a subset of the larger center s operations - for instance, a group of expert agents assigned to take over and resolve the most complex trouble contacts. The informal center could also be made up of sales, service or technical support personnel diffused throughout
8/15/2006 8:59:00 PM

Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

DEFINE THE CONTACT: Contact Optimization for Direct Marketers Contact Optimization for Direct Marketers Source: Alterian Document Type: White Paper Description: In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns,
2/27/2009 4:20:00 PM

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

DEFINE THE CONTACT: Contact Centre Virtualisation Contact Centre Virtualisation Source: EDS Document Type: White Paper Description: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer
5/20/2008 4:47:00 PM

Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

DEFINE THE CONTACT: Contact Center Buyer s Guide Contact Center Buyer s Guide Source: Ziff Davis Document Type: White Paper Description: Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the
8/17/2012 4:46:00 PM

Concur Gives Up The Boast
Concur Technologies dreamed of going mano a mano with Ariba and Commerce One. However, announcing the details of its new operating plan in the report of a disappointing quarter, the company has revealed that 'procurement is not us.' Then again, there really is a need for e-procurement, isn’t there?

DEFINE THE CONTACT: Concur Gives Up The Boast mano a mano with Ariba and Commerce One. However, announcing the details of its new operating plan in ... /> mano a mano with Ariba and Commerce One. However, announcing the details of its new operating plan in the report of a disappointing quarter, the company has revealed that procurement is not us. Then again, there really is a need for e-procurement, isn’t there? /> Concur Gives Up The Boast D. Geller - August 15, 2000 Read Comments D. Geller - August 15, 2000 Event
8/15/2000

6 Steps for Linking Corporate Strategy to the Budget
Your Challenge: Get Decision Makers' Approval for Linking Corporate Strategy. Specific, Measurable, Achievable, Relevant and Time-Bound. Ask any three people in an organization why they budget and you’ll get three different answers. But no one says they budget in order to direct the way in which their organization will achieve its strategic goals—the intended purpose of the budget. For budgeting to become the relevant process it was meant to be, this gap must be fixed.

DEFINE THE CONTACT: each one. Step 1: Define Key Objectives The first step, a senior-executive activity, is the setting of short- and long-term objectives for each portion of the strategic plan. In Figure 2, the objectives are revenue growth and operating efficiency. Executives also assign a value (i.e., a measure) that denotes the success of each objective. Most organizations establish between five and seven of objectives. Step 2: Identify Strategies and Impact The second step, also for senior executives, is to describe
12/21/2006 11:03:00 AM

The Middle Kingdom - From Wired to Wireless
Confused about RFID middleware? RFID middleware has a critical role to play in cleaving together and clarifying the signals and intelligence, bidirectionally from the device layer to the business applications, or out to the communications infrastructure, to the web or satellites. This article explains it all.

DEFINE THE CONTACT: The Middle Kingdom - From Wired to Wireless The Middle Kingdom - From Wired to Wireless Ann Grackin - September 6, 2005 Read Comments Introduction Middleware is the bridge between one world and the other. Middleware for radio frequency identification (RFID) bridges the worlds of waves (radio), light beams, and sensory (light temperature and vibration), to the hardwired world of servers, routers, Internet, and software systems. The Middle Kingdom is the world between the physical world and the digital
9/6/2005

The Technology Choices
In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group for the small-to-medium enterprise (SME) market segment, technology choices will be a major factor.

DEFINE THE CONTACT: The Technology Choices The Technology Choices P.J. Jakovljevic - August 27, 2005 Read Comments Microsoft s Uncontested UI Supremacy In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group plc (LSE: SGE.L) for the small-to-medium enterprise (SME) market segment, technology choices will be a major factor. The previous parts of this note detailed the strategies of these two major vendors and analyzed how the market would respond. But, going a mile further, there are some
8/27/2005

Social Engineering Can Thwart the Best Laid Security Plans
There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.

DEFINE THE CONTACT: Social Engineering Can Thwart the Best Laid Security Plans Social Engineering Can Thwart the Best Laid Security Plans Brien Posey - December 22, 2001 Read Comments Introduction    It s been my experience that a lot of IT professionals don t like to talk about social engineering. Perhaps they don t view it as a credible threat, or maybe they have a hard time accepting the idea that all of their hard work and countless hours spent securing the network could be so easily undone by the act of an end user
12/22/2001

The Three Realities
Enterprise applications can't provide value unless they work within the realities of the business they are trying to support. The current generation of enterprise architecture, while reflecting the best thinking at the time they were designed, does not address key realities of business and does not address the support gap their absences generate. In this paper, we introduce the concept of The Three Realities of Enterprise Solutions, which are fundamental truths about the way that businesses use enterprise solutions.

DEFINE THE CONTACT: The Three Realities The Three Realities Source: Ramco Systems Document Type: White Paper Description: Enterprise applications can t provide value unless they work within the realities of the business they are trying to support. The current generation of enterprise architecture, while reflecting the best thinking at the time they were designed, does not address key realities of business and does not address the support gap their absences generate. In this paper, we introduce the concept of The Three
4/29/2005 9:33:00 AM

Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

DEFINE THE CONTACT: Learn the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center s level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus
6/7/2011 10:00:00 AM


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