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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 define utilities included


Walker Propelled by Winds of Change
Walker Interactive is putting itself through a transformation. Its goal is to bring integrated eBusiness to its very demanding customers.

define utilities included  five operational areas. Three define products: e-procurement , which supports all aspects of the procurement cycle from requisition through payment. e-revenue , which encompasses electronic billing, including collections and cash application e-insight , delivery of analysis to management through a portal The other two operational areas are the technology architecture that supports all of their products and the consulting and service operation. The Horizon suite is incorporated into the e-insight area,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for the Utilities Industry

Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR, financials, and human resources, among others. 

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Documents related to » define utilities included

Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations


Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.

define utilities included  customer satisfaction. They should define their overall SLM strategy to achieve a tangible return on investment (ROI) from the holistic initiative, while determining their service management requirements based on real business needs. They should look for integration of the SLM business processes from the viewpoint of their customers, as to integrate the service requests with the activity in the field. Enterprises should look at vendors with deep products and experience in managing service operations in Read More

SAP - A Leader Under Reconstruction


SAP is responding to the changing Internet marketplace by restructuring to develop flexibility and forming key partnerships and alliances to put content behind its extensive advertising campaign for mySAP. com

define utilities included  SAP should more clearly define product upgrade requirements: With many components to choose from it is difficult to understand what R/3 versions are required to run the new applications. It should also further facilitate connectivity to external exchanges: While the mySAP.com white paper details planned connectivity to non-SAP marketplaces, we suggest addressing this feature sooner rather than later. While SAP may have lined up all the right components, it still needs to tie all those together into a Read More

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle


There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software, functionality, and interoperability one could ever ask for. Oracle insists the latter is the best way, and it is their way. But is it best for Collaborative-Commerce? Is their vision of C-Commerce and interoperability yours as well?

define utilities included  Oracle has chosen to define its functionality set for its products. Oracle 8i RDBMS extended Oracle's technology in the areas of data management, transaction processing, and data warehousing. Built directly inside the database, Internet features such as Java Server, an Internet File System, Internet Directory services, and Internet Security allowed companies to build Internet applications while blurring the definition of what a database means and represents. In June 2001, Oracle introduced Oracle 9i Read More

The Seven Types of Power Problems


Many of the mysteries of equipment failure, downtime, software, and data corruption are the result of a problematic power supply. Compounding the problem is that there is no standardized way to describe power problems. Learn more about common power disturbances, what can cause them, and how to safeguard your critical equipment—all described in Institute of Electrical and Electronics Engineers (IEEE) standard terms.

define utilities included  paper has attempted to define and illustrate power quality disturbances as outlined in IEEE Standard 1159-1995, IEEE Recommended Practice for Monitoring Electrical Power Quality. Reducing equipment downtime and production expense, therefore increasing profit, is the goal of any size business. Communicating by understanding the electrical environment, and equipment's susceptibility to power quality disturbances, will help in the discovery of better methods to achieve business goals and dreams. About the Read More

Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service


Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated energy and utility markets characterized by price regulations, easy access to energy resources, and sufficient infrastructure capacity. There are few examples of "old" technologies that make such a compelling argument against replacement. All that’s about to change.

define utilities included  and systems designed for well-defined work routines and functions. Conventional meters, with life cycles that can last up to 40 years, have been a persistent feature of this landscape. These technologies have served the needs of largely regulated energy and utility markets characterized by price regulations, easy access to energy resources, and sufficient infrastructure capacity. There have been few examples of old technologies that can make such a compelling argument against replacement. But this Read More

A User Centric WorkWise Customer Conference


WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for other companies to consider this model?

define utilities included  of Business and WorkWise defined their business as a Strategic focus on the TCM customer base . In keeping with their focus on the customer base, management noted that they would pursue select, opportunistic new sales defined as opportunities with companies that approach WorkWise, normally through the introduction by an existing customer. In the last year, WorkWise added four new customers with this limited approach. Approximately 300 users attended the conference, held in Milwaukee WI. The two-day Read More

Industry Vertical Alone Does Not Define the Supply Chain


Software vendors are now offering functionality specifically designed for various industries. And when selecting a supply chain planning (SCP) solution, it’s obviously important to take these solutions into account. However, this alone does not guarantee the best-fit solution for your business; it’s equally important to ensure that the solution is designed to address your specific supply chain issues.

define utilities included  Vertical Alone Does Not Define the Supply Chain Software vendors are now offering functionality specifically designed for various industries. And when selecting a supply chain planning (SCP) solution, it’s obviously important to take these solutions into account. However, this alone does not guarantee the best-fit solution for your business; it’s equally important to ensure that the solution is designed to address your specific supply chain issues. Read More

SYSPRO ERP Version 6.1: A New Release for People Being Visionary and Pragmatic-At the Same Time


About two years ago, my colleague P.J. Jakovljevic wrote a blog post about SYSPRO, which started with the description of a very interesting strategy that the enterprise resource planning (ERP) vendor used to target its customers: PragmaVision. By introducing this concept, SYSPRO was showing that their product addresses the needs of decision makers that are both visionary (ready to embrace new

define utilities included  An integrated engine to define and manage workflows, which is part of the business process management (BPM) solution offered by SYSPRO. •  SYSPRO Process Modeling (SPM) :  Another component of SYSPRO BPM, which allows all the users involved in process modeling to define process requirements and create processes accordingly. •  Inventory optimization (IO) : Helps users and decision makers understand the causes of shortages, overstock, etc., and the parameters that cause these problems but also Read More

The Many Angles to Dive into the BPM Water


These days, the concepts of business process management (BPM) have become more unified, and BPM functionality from different vendors seems to be more converged. However, organizations may have their own reasons for adopting BPM—different business features and requirements will lead to different matching points between adopting organizations and BPM solutions. In the mean time, BPM vendors are

define utilities included  allows users to hierarchically define business goals prior to modeling a process. The association between goals and process models can then be used to govern and monitor process performance at execution and optimization stages (see this white paper ). I found this interesting because the top-down approach to define a goal and the bottom-up approach to achieve the goal through process execution are available in one system. Automating Decision Making within Process Execution A recent webcast from Progress Read More

Utility Businesses and Asset Management


Utilities have always held information about their assets, but traditionally this has been held in different parts of the business and not integrated into single coherent systems. Good asset management is increasingly about being able to feed information from business processes across the company into an asset management system, and using information from that system for financial and operational improvement.

define utilities included  Businesses and Asset Management Utilities have always held information about their assets, but traditionally this has been held in different parts of the business and not integrated into single coherent systems. Good asset management is increasingly about being able to feed information from business processes across the company into an asset management system, and using information from that system for financial and operational improvement. Read More

Market Focus Report: The Value of Mobile and Social for CRM


Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption.

define utilities included  social CRM,mobile CRM,mobile CRM benefits,social CRM benefits,Nucleus Research survey,CRM survey,Salesforce Read More

Dynamic Business: From Aspiration to Reality


Moving forward to the next chapter in the evolution of Microsoft Dynamics, we look at the challenges facing businesses in the future, and define a new vision for how software can evolve to empower people for greater success, predict potential issues and opportunities, and enable organizations to expand the possibilities for competitive advantage.

define utilities included  in the future, and define a new vision for how software can evolve to empower people for greater success, predict potential issues and opportunities, and enable organizations to expand the possibilities for competitive advantage. Read More

Customer Care and Billing (CC&B)


Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services.

define utilities included   Read More

Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

define utilities included  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the bala Read More