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Walker Propelled by Winds of Change
Walker Interactive is putting itself through a transformation. Its goal is to bring integrated eBusiness to its very demanding customers.

define utilities included  five operational areas. Three define products: e-procurement , which supports all aspects of the procurement cycle from requisition through payment. e-revenue , which encompasses electronic billing, including collections and cash application e-insight , delivery of analysis to management through a portal The other two operational areas are the technology architecture that supports all of their products and the consulting and service operation. The Horizon suite is incorporated into the e-insight area, but Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » define utilities included


SAP - A Leader Under Reconstruction
SAP is responding to the changing Internet marketplace by restructuring to develop flexibility and forming key partnerships and alliances to put content behind

define utilities included  SAP should more clearly define product upgrade requirements: With many components to choose from it is difficult to understand what R/3 versions are required to run the new applications. It should also further facilitate connectivity to external exchanges: While the mySAP.com white paper details planned connectivity to non-SAP marketplaces, we suggest addressing this feature sooner rather than later. While SAP may have lined up all the right components, it still needs to tie all those together into a Read More
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

define utilities included  the provider and who define the customer experience, are constrained. This situation does not allow for visibility of multi-channel interactions. Surely, as TEC’s recent blog post indicates, software is of little use for companies that do not have a true commitment to customer service and thus no proper processes and logistics put in place (read here ). As a corollary, astute software can be an enabler for companies with the true customer experience commitment and the willingness to put the right Read More
Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase

define utilities included  customer satisfaction. They should define their overall SLM strategy to achieve a tangible return on investment (ROI) from the holistic initiative, while determining their service management requirements based on real business needs. They should look for integration of the SLM business processes from the viewpoint of their customers, as to integrate the service requests with the activity in the field. Enterprises should look at vendors with deep products and experience in managing service operations in th Read More
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and

define utilities included  Oracle has chosen to define its functionality set for its products. Oracle 8i RDBMS extended Oracle's technology in the areas of data management, transaction processing, and data warehousing. Built directly inside the database, Internet features such as Java Server, an Internet File System, Internet Directory services, and Internet Security allowed companies to build Internet applications while blurring the definition of what a database means and represents. In June 2001, Oracle introduced Oracle 9i , Read More
The Banking Industry: Planning the Road Ahead
Effective planning is integral to the success of a bank. It helps define and ensure the achievement of the organization’s objectives. Understanding and

define utilities included  a bank. It helps define and ensure the achievement of the organization’s objectives. Understanding and implementing the planning cycle, which leverages forecasting, operational metrics, and multidimensional analyses can help management determine the feasibility of a strategy. An enterprise-wide, integrated planning and forecasting environment that reaches business units, products, customer segments, and geographies can align non-financial performance targets with high-level financial targets and help Read More
Microsoft Windows Services For Unix - SFU = DOA?
Microsoft is about to start charging US$149 for its limited collection of Unix-compatible utilities for Windows NT/2000 clients. We forecast a minimal market

define utilities included  Microsoft Windows,Microsoft Windows Services For Unix,SFU,Subsystem for UNIX-based Applications,sua,Microsoft Corp,UNIX 2.0,UNIX,logical enterprise network,UNIX resources,Microsoft UNIX Services for Windows,NFS Client & Server,UNIX UID/GID,Telnet Server & Client Read More
Enj
Enj is an enterprise class business process management (BPM) software product, which enables customers to define business processes and automate transactions

define utilities included  which enables customers to define business processes and automate transactions, documents, flows, and other actions required with every day business processes. Read More
CMMS Templates for Effective Implementations Part Three: 7 Steps to Rapid More Successful Implementations
With the advances today in technology it has become obvious that there is a need for maintenance management theory and practice to catch up with the advances

define utilities included  CMMS and ERP. 1. Define the ROI attainable, and therefore the budget CMMS provides benefits in a variety of areas. These include availability, increase in planning and scheduling efficiencies, increased use of standardized information, advanced inventory management and a greater volume of information available for reliability and efficiency analysis of the delivery of the maintenance function. It does need to be added that while maintenance history information has little to no effect on the determination Read More
Case Study: Cadbury plc
To reduce time to market and realize the full value of its intellectual property, Cadbury plc needed to ensure compliance with government regulations. The

define utilities included  Critical Technical Data , Define Technical Data , Engineering Technical Data , Filter Technical Data , Free Technical Data , Manufacturers Technical Data , Presenting Technical Data , Product Technical Data , Provides Technical Data , Provisioning Technical Data , Stock Technical Data . About the company. Cadbury plc, formerly Cadbury Schweppes plc, is the largest confectionery company in the world, ranked number one or number two in nearly half of the confectionery markets. Cadbury creates chocolate, Read More
Plugging Revenue Leakage in the Utility Industry
Utilities are under intense pressure to improve corporate performance despite increasing costs, regulatory pressures, and enhanced customer expectations. The

define utilities included  Revenue Leakage in the Utility Industry Utilities are under intense pressure to improve corporate performance despite increasing costs, regulatory pressures, and enhanced customer expectations. The need to supplement existing cash flows with the low-risk, low-investment, high-impact option of plugging revenue leakage has never been more critical. Find out how you can plug revenue leakage by using technology to make improvements across the utility revenue chain. Read More
In the News: Gartner Lawsuit
Gartner seems to be in the news a lot lately. First, they announced they will acquire AMR and now we find out that a vendor is suing them for not being included

define utilities included   Read More
Case Study: Nu-West Construction Products
In 2005, Nu-West Construction Products was executing a rapid expansion plan that included three new distribution facilities in Western Canada. Believing it had

define utilities included   Read More
SYSPRO ERP Version 6.1: A New Release for People Being Visionary and Pragmatic-At the Same Time
About two years ago, my colleague P.J. Jakovljevic wrote a blog post about SYSPRO, which started with the description of a very interesting strategy that the

define utilities included  An integrated engine to define and manage workflows, which is part of the business process management (BPM) solution offered by SYSPRO. •  SYSPRO Process Modeling (SPM) :  Another component of SYSPRO BPM, which allows all the users involved in process modeling to define process requirements and create processes accordingly. •  Inventory optimization (IO) : Helps users and decision makers understand the causes of shortages, overstock, etc., and the parameters that cause these problems but also Read More
A Road Map to Electronic Medical Record System Implementation
It’s crucial to define the scope of an electronic medical system implementation, as well as to outline each stage of the project and the resources that will be

define utilities included  or she will then define the project to the implementation team so that the objectives, roles, deliverables, and targeted milestones of the project are clear to everyone. The PM must also consult with executives and senior management, because even though they are not directly involved in the implementation life cycle, their input is definitely being considered. They are spearheading the project (behind the scenes), and they are well aware of the implementation's progress at each phase. The PM's job is to Read More

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