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Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on

defined outsourcing  or had not clearly defined why they were outsourcing. How are Outsourcing Service Providers Responding? More progressive outsourcing service providers and those supporting larger and more complex deals are recognizing the value of OM/G and the importance of their client's OM/G capabilities to the success of outsourcing efforts. While service providers themselves tend to focus, and in some cases overly fixate, on the commercial aspects of OM/G, they also are increasingly sensitive to the value of Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » defined outsourcing


Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

defined outsourcing  and processes are well defined with strict penalties for failure to perform. Unforeseen Pitfalls In the IT space competition is particularly intense among IBM, EDS, CSC, Perot and others to garner contracts valued in the hundreds of millions and some times billions of dollars. Organizations go through an intense RFP process with six or more bidders often down selected to 3 or 4 for another round of negotiations and more often than not final contract content negotiations proceed with 2 entities. This Read More...
Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

defined outsourcing  provider to do a defined scope of work, and the outsourcing provider charges the company a fee. The fee can take many forms: by the transaction, by labor hour, cost per unit, cost per project, an annual cost, cost by service levels, or other possible arrangements. In exchange for the fee, the customer is provided a product or service at a guaranteed quality or service level. Many contracts stipulate specific, measurable metrics called Service Level Agreements (SLAs). These SLAs might define the Read More...
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

defined outsourcing  provider to perform a defined scope of work, and the outsourcing provider charges the company a fee. The fee can take many forms: by the transaction, by labor hour, cost per unit, cost per project, or annual cost. Companies choose to outsource for many reasons. It is common for companies to embark on an outsourcing effort in order to lower costs, improve service, obtain expert skills, improve processes, or improve focus on core activities. Nevertheless, outsourcing is not right for every company. A Read More...
Outsourcing Security Part 1: Noting the Benefits
Without effective security, companies risk losing money and customer trust. With good security, companies have the power to maintain stakeholder value, customer

defined outsourcing  states managed security services, defined as outsourced management and monitoring of security systems, is the fastest growing segment of the information security services market. Managed Security Services Providers (MSSPs) use high-availability security operation centers (either from their own facilities or from data center providers) to support 24X7 services designed to reduce the number of operational security personnel an enterprise must hire, train, and retain to maintain an acceptable security Read More...
Managing the Risks When Outsourcing Offshore
In recent years, increasing numbers of businesses have chosen to outsource their application development overseas for smaller, defined projects, or through a

defined outsourcing  development overseas for smaller, defined projects, or through a long-term outsourcing partnership model. The main reasons for outsourcing include a desire to increase company productivity and efficiency, while simultaneously lowering operating costs in an increasingly competitive economy. But outsourcing, whether overseas or locally, comes with severe risks. Read More...
Application Outsourcing Services
BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services

defined outsourcing  Outsourcing Services BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services engagement models. ADMS helps its clients meet fast-changing business requirements and challenges, without increasing their budgets. BlueAlly provides ADMS across various platforms and technologies, including integration of multiple technology environments. BlueAlly's specific application development services include full Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology

defined outsourcing  IT Infrastructure The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, Read More...
Outsourcing Supply Chain Planning Processes
Supply chain planning tools deliver potentially tremendous savings when well implemented, and wreak havoc when they fail. A company considering an outsourcing

defined outsourcing  in the templates are predefined strategies for common planning issues that might need to be addressed in a given industry. But the nature of SCP applications defies such cookie-cutter implementations. SCP solutions are specific to each supply chain, and this is the reason they are able to deliver such significant results. Developing an effective supply chain solution requires a deep understanding of each company's supply chain processes and objectives. Supply chain applications model the real-life Read More...
Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing
Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly

defined outsourcing  Study: OCR Solution the Key to Success for Berkheimer Outsourcing Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated solution. Find out how Berkheimer virtually eliminated the need for data entry. Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

defined outsourcing  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications Read More...
Retro-sourcing: A Safety Net for Outsourcing Engagements
Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of

defined outsourcing  sourcing: A Safety Net for Outsourcing Engagements Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of return for development and service delivery. This can help you control unexpected and risk-laded initiatives, particularly in first-time outsourcing engagements. Learn about the six stages of retro-sourcing, and how they can help you make better-informed decisions. Read More...
Using IWR to Cut Labor Costs without Outsourcing
Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as

defined outsourcing  IWR to Cut Labor Costs without Outsourcing Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as data entry departments of big government agencies and large financial institutions. In fact, IWR can automate data entry at a cost so low that it enables users of the technology to successfully compete against offshore service bureaus. Read More...
Outsourcing as a Revenue Enabler
The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the

defined outsourcing  as a Revenue Enabler The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better. Read More...

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