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Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

defines logistics management  Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

Supply Chain Management (SCM)
Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse mana...
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Documents related to » defines logistics management


The Blessing and Curse of Global Sourcing and Supplier Management
The appeal of global sourcing is understandable given the benefits of seemingly lower costs. But without discerning hidden challenges and eliminating potential

defines logistics management  APICS Dictionary (11th edition) defines strategic sourcing as the development and management of supplier relationships to acquire goods and services in a way that aids in achieving the immediate needs of a business. Yet, although collaboration has become a popular buzzword in today's supply chains, it has proven to be much easier said than done, since the relationship between retailers (customers) and manufacturers (suppliers) remains largely transactional and at an arm's length (distant) at bestand Read More
Supply Chain Management Audio Conference Transcript
This is a transcript of an audio conference on Supply Chain Management presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection

defines logistics management  Support - This criterion defines the capability of the vendor to provide implementation services and ongoing support. Repeated industry surveys have identified this category as the single largest differentiating factor among potential selection options, as well as the greatest indicator of ultimate user implementation success and long term vendor viability. A proper professional services and support evaluation should include both subjective, qualitative measures validated by current product users, and Read More
Supply Chain Vendor Morphs into SCEM with Response Management Vision
Supply chain planning vendors have moved beyond enterprise planning to solutions that encompass the whole supply chain. Companies like Kinaxis are using

defines logistics management  Managing at the Moment Defines Ultimate Success The cooling of the SCP market over the past few years is seen as a recognition of the imbalance between enterprise investment in long term technologies for strategic enterprise planning, product forecasting, strategic sourcing, and supply chain planning, versus and current business performance. In the foreseeable future, enterprises will still be dependent on Excel, fax, phone, and ad hoc performance metrics to drive day-to-day operations. In a world Read More
eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

defines logistics management  2000 Event Summary eLoyalty defines strategies, outlines tactics, manages technology implementations, and provides ongoing support for its clients. It has 14 practices that focus on specific aspects of CRM such as Marketing, Internet, and Operations. Its Field Service and Logistics practice focuses on effective utilization of the field service staff; the goal is to improve customer satisfaction while simultaneously making the best use of field service resources. Knowledge management resource selections Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

defines logistics management  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More
Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

defines logistics management  Within a BPD, BPMN defines three main elements: events, activities, and gateways. With these three main elements only, business users can fully define processes. Events indicate something that happens within the process, and that influences the process (the event being a trigger or result of an action). BPMN uses circles to notate events. There are three types of events: starting, intermediate, and end events. Specifying triggers within the events puts constraints on the processes, and these constraints Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

defines logistics management  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More
Pathways Materials Management, Financial Management
PDG Group Model 828

defines logistics management   Read More
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

defines logistics management  call center workforce management tools,retail workforce management software,web based field service software,workforce management software comparison,workforce management software vendors,customer relationship management software comparison,workforce management saas,workforce management software as a service,workforce management software group,field service scheduling software,open source field service software,free field service management software,call center workforce management software,workforce management software call center,field service tool cases Read More
Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

defines logistics management   Read More
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

defines logistics management  risk,investigation,BPS,database,criteria,compliance Read More
Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

defines logistics management  mobile workforce management,field service scheduling,field service optimization,services organizations,workforce sheduling optimization,ViryaNET,performance monitoring,performance management Read More
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

defines logistics management  what is performance management,bpm tools,open source bpm,bpm suite,bpm tutorial,financial performance management,performance management framework,performance management tools,pm performance,sales performance management,bpm system,bpm tool,effective performance management,employee performance management software,performance management plan Read More
Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

defines logistics management  SAP,crm,online customer relationship management,customer relationship management services,customer relationship management application,customer relationship management model,define customer relationship management,providing customer relationship management,presentation on customer relationship management,customer service,collaboration,microsoft customer relationship management,customer management,microsoft dynamics crm,microsoft crm Read More

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