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The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

defining the problem for a decision situation  attacks. Web 2.0   Defining Web 2.0 As was noted in the preceding section, the movement to a Service-Oriented Architecture (SOA) based on the use of Web services-based applications is going to drastically complicate the task of ensuring acceptable application performance. The same is true for the movement to Web 2.0.In the case of Web 2.0, however, the problem is exacerbated because most IT organizations are not aware of the performance issues associated with Web 2.0. Many IT professionals view the Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » defining the problem for a decision situation


The ASP Decision
The ASP model is the latest in a long line of silver bullets that are supposed to simplify the delivery of technology’s benefits to the business world. This

defining the problem for a decision situation  Also, when you are defining your requirements, think beyond your current needs. How might your business strategy impact your needs several years out? What's the minimum duration for which you need this relationship to last? If you can answer that question, then you only want to consider ASPs that will be around at least that long. That brings us to question number two. However, given the maturity of the industry how do you evaluate the viability of the providers you consider? Although the industry is Read More...
Cloud Assets: A Guide for SMBs-Part 1
Cloud computing is changing the scope of information technology (IT) management, and organizations must be highly adaptable to safeguard the continuity of their

defining the problem for a decision situation  probably focus on rigorously defining your to-be processes before proceeding any further down the road of change.   Defining Your Needs A lot of businesses regard IT as a different breed of department altogether to the extent that some basic rules of engagement are often forgotten when making IT business decisions. It shouldn’t be. In most cases, the lack in the effective implementation of an IT decision stems from the variables surrounding the decision process not being fully identified or properly Read More...
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

defining the problem for a decision situation  with achieving much less defining success? From the outset of the industry, analysts have challenged the CRM vendor community to justify the large investments required to deploy this technology. The vendor response has been to identify case studies that demonstrated success . Although some analysts have attacked vendor credibility in terms of user satisfaction with their respective system, an equally fundamental issue can be raised regarding what constitutes success. According to various vendor web Read More...
The “Case-by-case Syndrome”: How to Make Sure Your New Business Processes Don’t Lead to a Nasty Case of Exception Management
Have you ever shelved a business process because it was getting too complex? Or because you felt like you were dealing with an “exceptional” situation

defining the problem for a decision situation  right people (stakeholders), and defining the right business rules, which, by the way, as Mr. Ross mentions, are not necessarily embedded in the process flow.    Deploying a business process may be unsuccessful for some of the following reasons: Lack of buy-in: your stakeholders may not see the value in automated processes, because management hasn’t communicated the benefits properly, there is poor communication between the process developers and line-of-business users, or the development team did Read More...
Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises
In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is

defining the problem for a decision situation  for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology. Read More...
Keeping the Right People: Making the Right Decisions When It Counts
Corporate leaders must look carefully at how their companies are organized and staffed, and keep the “right” people. But who must be kept and who can you afford

defining the problem for a decision situation  the Right People: Making the Right Decisions When It Counts Corporate leaders must look carefully at how their companies are organized and staffed, and keep the “right” people. But who must be kept and who can you afford to let go? If you don’t know how to re-engineer your staff, you might not be saving as much as you think. Discover methods and technologies that can help you avoid the pitfalls inherent in any reduction in workforce—to save money while you retain the best talent. Read More...
IT Operations: Where the Rubber Meets the Road
Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence doesn’t always mean that you end

defining the problem for a decision situation  Operations: Where the Rubber Meets the Road Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence doesn’t always mean that you end up providing the IT services those users are expecting. With the automotive industry used as an analogy, get key tips on how to better define and document IT operations design and transition—so ultimately, your customers and users get the services they demand. Read More...
Taking Innovation from a Buzzword to a Business Standard
Companies realize that innovation can mean the difference between effectively growing or transforming their business and falling behind. But for a company to

defining the problem for a decision situation  Innovation from a Buzzword to a Business Standard Companies realize that innovation can mean the difference between effectively growing or transforming their business and falling behind. But for a company to thrive in today’s environment, innovation has to be seen as more than a clichéd talking point. It has to be a key part of the company’s core business processes. Download this interview with Eric Verniaut, SAP’s head of North America services, to find out how innovation has helped services Read More...
A Quiet ERP Vendor Merger That’s Worth a Closer Look
The CMS Software-XKO Software merger into Solarsoft Business Solutions offers proof that smaller enterprise resource planning vendors are not extinct yet

defining the problem for a decision situation  Quiet ERP Vendor Merger That’s Worth a Closer Look Mergers and acquisitions (M&As) among enterprise resource planning (ERP) providers are hardly uncommon, but by now the market has become accustomed to witnessing either “mega-mergers” or those involving at least one participant with a global presence. Thus, not many heads turned in April 2007 when two low-profile (or even obscure) vendors from Canada and the UK respectively announced their merger to create a more notable international ERP entity, Read More...
A Short Guide to a Faster WAN
Wide area networks (WANs) are essential to the majority of businesses, enabling effective communications within the organization and with customers, partners

defining the problem for a decision situation  Short Guide to a Faster WAN Wide area networks (WANs) are essential to the majority of businesses, enabling effective communications within the organization and with customers, partners, and suppliers. As more bandwidth-intensive applications are added to the mix, these networks are expected to handle the extra load—which can decrease its performance. Ensuring WAN usage is well-managed eliminates unwanted traffic and accelerates business activity. Read More...
Can a Mobile App Get You a Job Interview?
Serendipity, in addition to actual qualifications and experience, plays a major role in a job search. Indeed, scoring an interview increases one’s chances of

defining the problem for a decision situation  a Mobile App Get You a Job Interview? Serendipity, in addition to actual qualifications and experience, plays a major role in a job search. Indeed, scoring an interview increases one’s chances of impressing (or not) a potential employer. But how do you win that face time? Candidates struggle to distinguish themselves, while recruiting managers wade through the hundreds of cut-and-dried resumes they receive each day. In the interest of “giving serendipity a nudge,” JobProx is a novel smartphone Read More...
Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption
Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and

defining the problem for a decision situation  Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and analytics can also enable supply chain risk management. This white paper shows that companies often actually possess the data they need, but disconnected systems impede the ability to make the right data accessible to the right people at the right time. Read More...
PeopleSoft: No More a Humble Kid From a Rough Neighborhood?
PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting partners. PeopleSoft also has a

defining the problem for a decision situation  No More a Humble Kid From a Rough Neighborhood? PeopleSoft: No More a Humble Kid From a Rough Neighborhood? P.J. Jakovljevic - September 5, 2000 Event Summary As reported on a number of IT News Web sites during mid August, PeopleSoft Inc., a leading provider of business applications, has eliminated nearly 70% of outside consulting firms from its preferred-provider list in the past year and is instituting a new certification program for nearly 12,000 individual consultants because of customers Read More...

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