Contrary to what vendors may contend, not all of them are able to provide an effective out-of-the-box solution that satisfies the critical requirements of an organization. In this case study from a recent selection engagement for an ETO mid-size manufacturer, we assess Oracle, J.D. Edwards, SAP, and IFS in terms of their ability to demonstrate alleged functionality of their products.
definition of customer facing vendors
important areas (e.g., product engineering/definition and sales order processing), whereas the product's native functionality was superior in areas that the customer did not consider as very important (e.g., warehousing & distribution, advanced planning & scheduling). Also, some functional bullet points were demonstrated through a number of 3rd-party products, which may have deterred some team members despite exceptional functionality and the company's support assurances through premier partnerships with