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Documents related to » definition of sole agent


The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision.

DEFINITION OF SOLE AGENT: The Truth about Agent versus Agentless Monitoring The Truth about Agent versus Agentless Monitoring Source: Uptime Software Document Type: White Paper Description: Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the
5/25/2010 12:31:00 PM

Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

DEFINITION OF SOLE AGENT: Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model Source: FurstPerson Document Type: White Paper Description: Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including
4/19/2012 8:20:00 AM

Intentia Floats Vaporware Agent to Replace Business Planning
Intentia announces an intelligent negotiating agent for its enterprise resource planning software.

DEFINITION OF SOLE AGENT: Intentia Floats Vaporware Agent to Replace Business Planning Intentia Floats Vaporware Agent to Replace Business Planning D. Geller - December 15, 1999 Read Comments Event Summary Intentia International AB is a provider of enterprise resource planning software called Movex for mid-sized companies (See TEC Technology Research Note: Intentia: Java Evolution From AS/400 October 1st, 1999). Intentia recently announced Movex Intelligent Agent for the fourth quarter of 2000. Movex Intelligent Agent will,
12/15/1999

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

DEFINITION OF SOLE AGENT: The Truth about Agent Training and Turnover in the Contact Center The Truth about Agent Training and Turnover in the Contact Center Source: Panviva Document Type: White Paper Description: Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before
1/9/2007 9:08:00 AM

SAP To Take Care Of All Suppliers
SAP's first major product delivery that leverages recently the recently endorsed technology foundation, allows it to offer a collaborative solution. This does not mean that the amount of time and resources required to implement and manage the supplier enablement process can be underestimated.

DEFINITION OF SOLE AGENT: SAP To Take Care Of All Suppliers SAP To Take Care Of All Suppliers P.J. Jakovljevic - January 21, 2002 Read Comments Event Summary On January 9, SAP Markets, Inc. , the Internet exchange applications providing company of the SAP AG group of companies (NYSE: SAP), which is a leading provider of business software solutions, announced the availability of mySAP Supplier Relationship Management (mySAP SRM) , an SAP Markets solution designed to manage supplier relationships in a comprehensive manner that
1/21/2002

The Changing Face of CRM » The TEC Blog
The Changing Face of CRM » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

DEFINITION OF SOLE AGENT: CRM, CRM 2.0, customer relationship management, Frank Piller, Maximizer, Mitchell Tsang, NetSuite, on demand, outsourcing, Pivitol, SaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-02-2009

The Seven Types of Power Problems
The Seven Types of Power Problems. Get Documentation for Power Problems. Many of the mysteries of equipment failure, downtime, software, and data corruption are the result of a problematic power supply. Compounding the problem is that there is no standardized way to describe power problems. Learn more about common power disturbances, what can cause them, and how to safeguard your critical equipment—all described in Institute of Electrical and Electronics Engineers (IEEE) standard terms.

DEFINITION OF SOLE AGENT: a standard that includes definitions of power disturbances. The standard (IEEE Standard 1159-1995, IEEE Recommended Practice for Monitoring Electrical Power Quality ) describes many power quality problems, of which this paper will discuss the most common. How do we look at power? Electricity at the wall outlet is an electromagnetic phenomenon. Commercial power is provided as alternating current (ac) , a silent, seemingly limitless source of energy that can be generated at power stations, boosted by
6/25/2008 5:28:00 PM

Cart32 in Need of Duct Tape
With a gaping security hole, anyone using Cart32 can buy all kinds of stuff for free, or whatever price they feel like paying.

DEFINITION OF SOLE AGENT: Cart32 in Need of Duct Tape Cart32 in Need of Duct Tape L. Taylor - August 28, 2000 Read Comments L. Taylor - August 28, 2000 Event Summary With well over 300 websites using Cart32, it s rather shocking that the big security hole that was reported by Bunny69 back in May still exists in Cart32. Bunny69 reported this hole on May 22 to the SecurityFocus Bugtraq security bugs list, and as of today, we have found Cart32 sites still using this blatantly insecure product. To change the price of a product being
8/28/2000

The Role of ERP in Globalization
The Role of ERP in Globalization. Find Guides, Case Studies, and Other Resources Associated with the Role of ERP in Globalization. Globalizing your market reach presents technology and business challenges to profitable growth. Your supply chain strategy for globalization should include an enterprise resource planning (ERP) solution that provides you with visibility into key performance indicators (KPIs). Find out why standardizing an automated ERP system across multiple sites can result in a 66 percent reduction in total time from delivery to order.

DEFINITION OF SOLE AGENT: The Role of ERP in Globalization The Role of ERP in Globalization Source: SAP Document Type: White Paper Description: Globalizing your market reach presents technology and business challenges to profitable growth. Your supply chain strategy for globalization should include an enterprise resource planning (ERP) solution that provides you with visibility into key performance indicators (KPIs). Find out why standardizing an automated ERP system across multiple sites can result in a 66 percent reduction in
9/30/2008 12:24:00 PM

Survey Question of the Day » The TEC Blog
Survey Question of the Day » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

DEFINITION OF SOLE AGENT: it outsourcing, SaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-02-2009

Governance of Federated Business Models
During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core functions. This has created challenges in aligning the strategies and activities of all these functions dispersed across the supply chain, each in separate legal entities. The next phase of evolution to emerge is the

DEFINITION OF SOLE AGENT: Governance of Federated Business Models Governance of Federated Business Models Bill McBeath - May 20, 2005 Read Comments Introduction During the last twenty years, many businesses migrated from vertical integration to a virtual model, outsourcing all their non-core functions (see figure 1). This has created challenges in aligning the strategies and activities of all these functions dispersed across the supply chain, each in separate legal entities. The next phase of evolution to emerge is the dynamic
5/20/2005


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