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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 dell customer care us


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

dell customer care us  Pace-setters like Schwab and Dell recognise that their customers are both internal and external to their organisation, and are both critical to delivering the desired results. External being the companies and individuals who purchase their products and services, and internal being the employees who operate their systems and processes and at the end of the day, both groups must be left satisfied and feeling valued. Not only does this practice allow them to stay connected to the needs and wants of their

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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MPS in European and US Enterprises


The printing environment is now an integral part of the IT infrastructure. Organizations that use managed print services (MPSs) are seeing reduced cost and increased efficiencies. Using MPSs optimizes the way in which networked printers, copiers, and multifunction peripherals (MFPs) are managed to minimize the wastage of paper and toner. Find out how effective MPSs offer cost transparency and reliable service levels.

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webMethods Gets Active (Software That Is)


In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods is a vendor of B2B e-commerce integration software, and the acquisition of Active allows them to extend their integration strategy for extended supply chain and business-to-business e-commerce.

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How to (Ab)Use Your Employees as a Social Platform


Last month I came across Julie Bort's article Your Company Might Think It Can Control Your Facebook Account Soon, which depicted current social guidance efforts by a few large brands such as Pepsi, Dell, Gap, and Intel. She brought up the interesting point that Pepsi is mulling over the idea of engaging its employees—i.e., its most treasured resource—in extracurricular activities. And this is

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Method to the (Expansion) Madness: Some Common Threads


Click Commerce has been impressively active in its expansion efforts, and now offers quite a few solutions outside its traditional realm. While each of its solutions has a unique focus, the vendor's target market often requires solutions from several categories.

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Should US Companies Buy "Made in USA" Software and Hardware?


Welcome to our "Made in USA" poll! Here at TEC we're firing up our analyst engines to take an in-depth look at outsourcing and related issues over the coming months, so I thought I'd kick things off by seeing what you think. Should US companies buy “Made in USA” software and hardware?{democracy:19} Got something more to say? Leave a comment below!

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Case Study: US Lumber Group


US Lumber Group, a building materials distributor, has over 6,000 customers and eight cost centers. As the company grew, it needed a business intelligence (BI) solution to help calculate and analyze activities, including all financial forecasting. It decided to look beyond its planned enterprise resource planning (ERP) upgrade, and chose Cognos. Learn why the company has access to more relevant data than ever before.

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"Ads are us", boasts CMGI


In the month of September Internet giant CMGI made three separate acquisitions of companies involved in advertising and profiling, giving it coverage in almost all sectors of the Internet advertising market.

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SaaS BI Tools: Better Decision Making for the Rest of Us


In the IDC report SaaS BI Tools: Better Decision Making for the Rest of Us , you'll learn how a SaaS-based BI solution can help employees throughou...

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Achieving customer loyalty with customer analytics


In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers are, what they want and will do next, and which actions and strategies are most likely to generate loyalty. It’s a powerful and innovative technology, but still operates on the traditional business axiom that customer loyalty begins with customer satisfaction.

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Best Practices for Improving Performance in Your Contact Center


In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

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