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Documents related to » dell customer care web site


Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

DELL CUSTOMER CARE WEB SITE: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

On-time Product Delivery and Customer Satisfaction
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.

DELL CUSTOMER CARE WEB SITE: On-time Product Delivery and Customer Satisfaction On-time Product Delivery and Customer Satisfaction Source: SAP Document Type: Case Study Description: Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase
5/5/2006 10:36:00 AM

How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

DELL CUSTOMER CARE WEB SITE: How to Measure Customer Satisfaction How to Measure Customer Satisfaction Murali Chemuturi - April 13, 2009 Read Comments Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally
4/13/2009

Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

DELL CUSTOMER CARE WEB SITE: Dell Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Read Comments C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter s study is based on
6/2/2000

Laird Technologies: A QAD Customer Case Study
Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites were up and running in just nine months.

DELL CUSTOMER CARE WEB SITE: Laird Technologies: A QAD Customer Case Study Laird Technologies: A QAD Customer Case Study Source: QAD Document Type: Case Study Description: Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites
9/10/2007 4:41:00 PM

Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century.

DELL CUSTOMER CARE WEB SITE: Rethinking Customer Service: The Call Center as Corporate Information Hub Rethinking Customer Service: The Call Center as Corporate Information Hub Source: SAP Document Type: White Paper Description: At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call
6/28/2012 4:26:00 PM

CSN Achieves Streamlined Order & Inventory Management, Improves Customer Service
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DELL CUSTOMER CARE WEB SITE: CSN Achieves Streamlined Order & Inventory Management, Improves Customer Service CSN Achieves Streamlined Order & Inventory Management, Improves Customer Service Source: Junction Solutions Document Type: Case Study Description: ... CSN Achieves Streamlined Order & Inventory Management, Improves Customer Service style= border-width:0px; />   comments powered by Disqus Source: Junction Solutions Learn more about Junction Solutions Readers who downloaded this case study also read these popular documents!
5/24/2013 2:57:00 PM

Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC research director Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

DELL CUSTOMER CARE WEB SITE: Applying the Power of Social Networks to Customer Relationship Management (CRM) Applying the Power of Social Networks to Customer Relationship Management (CRM) Shockwave Flash plug-in is not installed or disabled. Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same
9/17/2007 3:12:00 PM

Customer Relationship Management Buyer s Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors.

DELL CUSTOMER CARE WEB SITE: Customer Relationship Management Buyer s Guide (Summary Edition) Customer Relationship Management Buyer s Guide (Summary Edition) Source: Technology Evaluation Centers Document Type: White Paper Description: Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons
10/18/2012 2:49:00 PM

Case Study: Shedding Light on a 360° View of the Customer
Sungevity is the fastest-growing residential solar company that designs, installs, and finances its solar electric systems in the US. Sungevity realized it needed field service operations that could scale, as well as tools that were easily used by their own technicians and by their partner network. See how Sungevity selected ServiceMax among a shortlist, the outcomes of the ServiceMax implementation, and the expected benefits.

DELL CUSTOMER CARE WEB SITE: Case Study: Shedding Light on a 360° View of the Customer Case Study: Shedding Light on a 360° View of the Customer Source: ServiceMax Document Type: Case Study Description: Sungevity is the fastest-growing residential solar company that designs, installs, and finances its solar electric systems in the US. Sungevity realized it needed field service operations that could scale, as well as tools that were easily used by their own technicians and by their partner network. See how Sungevity selected
6/12/2013 11:51:00 AM

Customer Success Story: Batchmaster Has Madison Chemical Covered
For over 30 years, Madison Chemical Industries has sold 100 percent polyurethane coatings and linings to companies around the globe. With the technical challenges it faced as a growing company, it was becoming clear that the DOS-based system it was using to maintain its inventory had to go. With an integrated enterprise resource planning (ERP) system, however, Madison has been able to reduce its inventory by 15 percent.

DELL CUSTOMER CARE WEB SITE: Customer Success Story: Batchmaster Has Madison Chemical Covered Customer Success Story: Batchmaster Has Madison Chemical Covered Source: BatchMaster Software Inc Document Type: Case Study Description: For over 30 years, Madison Chemical Industries has sold 100 percent polyurethane coatings and linings to companies around the globe. With the technical challenges it faced as a growing company, it was becoming clear that the DOS-based system it was using to maintain its inventory had to go. With an
11/6/2007 8:52:00 AM


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