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New Product Development and Introduction (NPDI)
New product development and introduction (NPDI) is probably the most important process for many companies, but also one of the least understood. While NPDI is

dell customer care web site  New Investments Existing Assets Dell Computer 28.05 78% 22% Johnson & Johnson 56.20 66% 34% Procter & Gamble 90.76 62% 38% General Electric 32.80 60% 40% Lockheed Martin 62.16 59% 41% 36.94 Past Cash Cows 8% 92% 49.40 5% 95% 35.00 3% 97% Sources: CSFB/HOLT; Deloitte Consulting Analysis, from The Innovator's Solution, Table 2: Stock Market Valuations Exceed Existing Asset Values High valuations allow companies to raise money in the markets at the best rates, acquire competitors, and attract the best Read More...
Web Content Management (WCM)
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or ext...
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Documents related to » dell customer care web site


Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

dell customer care web site  the Power of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find Read More...
Dell Drops WebPC
Dell Computer Corporation has decided to drop its 'WebPC' appliances, with somewhat less fanfare than was created for its November, 1999, announcement.

dell customer care web site  Drops WebPC Dell Drops WebPC R. Krause - August 1, 2000 Event Summary Dell Computer Corporation has decided to stop selling the WebPC, Dell's attempt to break into the nascent Internet appliance consumer market. Dell blamed disappointing sales and component shortages for its decision. Originally announced in November, 1999, with a starting price of $999, the WebPC went through a round of price cutting in March, 2000, dropping the base price to $799 - still higher than the $599 price from Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

dell customer care web site  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More...
Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM
In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to

dell customer care web site  SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM Introduction The battle for the dominance in Service Oriented Architecture (SOA) and Web services has so far largely been a war of words without the clear winner yet (and not any time soon), as many underlying Internet-based standards have emerged only recently. Still, the advocates of both major platforms/frameworks, Java 2 Enterprise Edition (J2EE) and Microsoft .NET , agree on the future of Web services, and have Read More...
Profiting from Customer Lifecycle Value
Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to

dell customer care web site  from Customer Lifecycle Value Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to fix the technology and business-alignment issues, resulting in temporary CRM success. The purpose of this document is to help organizations in understanding customer lifecycle value for maximizing profits. Read More...
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

dell customer care web site  Steal Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

dell customer care web site  oriented Banking and Account Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More...
The Accountable Care Organization Enabled by Collaborative E-Care Management
The healthcare system does not adequately provide and support proactive collaboration and communication while the patient is outside the healthcare system

dell customer care web site  healthcare technology consultants,healthcare technology consulting,healthcare technology companies,healthcare technology conferences,new healthcare technology,healthcare technology online,trends in healthcare technology,healthcare technology news,home healthcare technology,healthcare technology solutions provider,emerging healthcare technology,healthcare technology,healthcare technology grants,healthcare technology solutions,healthcare technology systems Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

dell customer care web site  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More...
HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

dell customer care web site  Announces Customer Engagement as a Service HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact Read More...
Web Work
Web Work is a 100 percent Web-based CMMS/EAM system that comes with eleven standard modules and ten optional modules to expand and customize day-to-day

dell customer care web site  Work Web Work is a 100 percent Web-based CMMS/EAM system that comes with eleven standard modules and ten optional modules to expand and customize day-to-day management of operations. Key Features include the ability to - Manage customer requests for service - Develop detailed work plans and maintenance objectives - Design hierarchal location and asset structures - Track the movement of assets and life cycles - Manage labor and contractor work - Track and maintain inventory and storerooms - Manage Read More...
Balancing Costs, Efficiency, and Patient Care: Analytics in an Era of Health Care Reform
Business analytics can help hospitals assess initiatives, evaluate risk, and produce the actionable managerial reports and dashboards that executives, financial

dell customer care web site  in patient care,medical home,cost of health care,health care cost,the cost of health care,cost health care,cost in health care,cost for health care,technology and health,affordable care,health care management,hospital management,reform of health care system,health insurance service,healthcare solutions Read More...
Teloquent To e.t.: Now You Can Call Or Use The Web
Teloquent introduced a new release of its software to integrate phone and web-based customer service.

dell customer care web site  To e.t.: Now You Can Call Or Use The Web Teloquent To e.t.: Now You Can Call Or Use The Web D. Geller - April 21st, 2000 Event Summary Teloquent Communications Corporation has its roots in telephony, as an enabler of call centers. Their Web ContactServer 2.1 integrates traditional telephone routing with Web-based customer service tools to provide a consistent experience for both customers and agents. Customers browsing a website are given multiple options for seeking assistance, including Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

dell customer care web site  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...

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