Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.
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“SLM platform” approach, e.g., Dell and Cisco Systems . Servigistics’ platform is not yet a transactional system of record for its clients, although the vendor might be considering entering the EAM fray in the long term. However, Servigistics is currently a system of record for any asset’s service record, from its installment until decommissioning. What manufacturing execution systems (MESs) are for the ERP systems of product-based companies, SLM is for those of service-based organizations. Face t