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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 dell server customer care


Food and Beverage Industry: Overview of Software Requirements
The food and beverage industries have very special needs, many of which are externally regulated. Read on to discover some of the unique challenges and software

dell server customer care  Hewlett Packard (HP) and Dell servers. In so doing, a customer has greater options by which to negotiate down the price of the software, hardware, or both as a bundle. The additional advantage of utilizing a Java-like environment is that the software almost automatically becomes web enabled. With a high-speed Internet connection, you now have a feasible and easy way to implement a solution to connect remote locations to the central software. In addition to providing a browser-based user interface and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » dell server customer care

Dell's 8-CPU Intel Servers Increasing Its Enterprise Focus


Dell began shipping its eight-CPU Intel server, the PowerEdge 8450, in late September. This comes on the heels of Compaq's shipment of its ProLiant 8000 and 8500.

dell server customer care  VAC), since this puts Dell at a disadvantage relative to Compaq and IBM. User Recommendations The PowerEdge 8450 is a good choice for those clients who have high-end computing environments, such as data warehouses or server consolidation, and users who need high performance computing plus the flexibility of mixing and matching components in a rack. The feature set and hardware reliability features are good, and the only technology concern is based in the Profusion chipset, due to its newness. However, Read More

Customer Data Integration: A Primer


Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

dell server customer care  Data Integration: A Primer Originally published - August 22, 2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization's customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Read More

Internet Security and Acceleration Server


Microsoft Internet Security and Acceleration (ISA) Server is a multilayer enterprise firewall and Web cache that helps provide secure and fast Internet connectivity. Microsoft intends its ISA Server to be optimized for application-layer defense, networking on a virtual private network (VPN), stateful packet inspection, and secure publishing. ISA Server functions as a Web proxy and cache for customers that need to improve performance or save network bandwidth resources.  

dell server customer care  Security and Acceleration Server Microsoft Internet Security and Acceleration (ISA) Server is a multilayer enterprise firewall and Web cache that helps provide secure and fast Internet connectivity. Microsoft intends its ISA Server to be optimized for application-layer defense, networking on a virtual private network (VPN), stateful packet inspection, and secure publishing. ISA Server functions as a Web proxy and cache for customers that need to improve performance or save network bandwidth Read More

Microsoft Announces SQL Server 2000


On December 13, Microsoft Corp. announced that the next major release of Microsoft« SQL Server, currently code-named "Shiloh," would officially be named SQL Server 2000. Microsoft also revealed the features within SQL Server 2000 that will take advantage of the Microsoft Windows« 2000 operating system. SQL Server 2000 is due to ship in the first half of 2000 and is currently in beta testing at nearly 750 companies.

dell server customer care  Announces SQL Server 2000 Event Summary REDMOND, Wash. - Dec. 13, 1999 - Microsoft Corp. today announced that the next major release of Microsoft SQL Server, currently code-named Shiloh, would officially be named SQL Server 2000. Microsoft also revealed the features within SQL Server 2000 that will take advantage of the Microsoft Windows 2000 operating system, as well as the ways SQL Server 7.0 customers today can reap benefits from Windows 2000. SQL Server 2000 is due to ship in the first Read More

Improving Customer Engagement with Social CRM


In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the

dell server customer care   Read More

Risks and Rewards of Customer-Focused Partnerships: Economist Report


In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

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Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

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Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

dell server customer care  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More

The Key to Achieving Global Customer Visibility


A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk.

dell server customer care   Read More

Customer Analytics in the Age of Social Media


This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes.

dell server customer care  TDWI, social media, customer intelligence, IBM, customer data, business analytics, customer analytics Read More

The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine


Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better product experiences.

dell server customer care  customer, customer analytics, marketing, customer data, business analytics, customer relationship, customer retention, customer loyalty, customer service, customer context, Forrester Read More

Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

dell server customer care  customer analytics, marketing, HCM, HCM analytics, HCM data, workforce analytics, IBM, customer data, business analytics Read More

Five Steps to Improving Business Performance Through Customer Intimacy


Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps.

dell server customer care  customer intimacy, CRM, CI, customer analytics, customer engagement, IBM Read More

A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?


The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located in products and services, it is now located in the value produced by the customer.

dell server customer care  CRM,customer relationship management,customer-driven value,The Long Tail,return on customer,customer experience,Generation C,personalized experience,customer managed relationships,CRM frameworks Read More