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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

description customer service  Definition , Account Management Description , Account Management Down , Account Management Experience , Account Management Forms , Account Management Guide , Account Management Information , Account Management Interface , Account Management Page , Account Management Plan , Account Management Planning , Account Management Position , Account Management Problems , Account Management Procedure , Account Management Process , Account Management Program , Account Management Reports , Account Management Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » description customer service


17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

description customer service  begins with a clear description of your company's CRM objectives and any processes that will have to be modified to make the project successful. Make sure the head of this team is a CRM evangelist'someone who completely believes that CRM will make a difference. Good planning will involve discussions with internal and external customers. What are the best practices for your sales force, for your marketing team, for customer service? Also consider the various types of data that are important to track for Read More
Web 2.0: “Code Free” Siebel Web Service Integration
One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end

description customer service  | WSDL Web Service Description Language | WSDL Web Service | WSDL Web Services White Paper | WSDL Services Web Projects | WSDL Integrate Web Services | WSDL Use Web Services | WSDL Web Services for Apps | WSDL Web Services to Build | WSDL Webservice | WSDL Web Services Architecture | WSDL Web Services Glossary | WSDL Basic Web Services | WSDL Web Services Platform | WSDL Term Web Services | WSDL Creating Web Services | WSDL Web Services Definition | WSDL Web Services Developer Center | WSDL Web Services Read More
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

description customer service  a previously one-dimensional service description. Methodology One of the most important elements of productization for service delivery purposes is a well-conceived and standard approach to service delivery. Documentation of de facto project plans, sample deliverables, project team organizational charts, problem-solving approaches, and other elements of methodology are used to establish credibility with clients both during the sales process as well as during early phases of delivery. By exposing the Read More
Internet-based Phone Service for Small to Midsize Companies
Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of

description customer service  Virtual Office Solution a. Description 8x8’s Packet8 Virtual Office service is taking VoIP to a new level for SMBs, by offering a complete, full-service business telecommunication platform without the high expense of traditional small business phone systems. It is simple to install, even easier to use and reduces telecommunication costs while providing powerful new features. Packet8 Virtual Office is a hosted VoIP phone service that replaces the need for private branch exchanges (PBXs) for companies in Read More
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

description customer service  employee self service,employee benefits self service,employee manager self service,employee self service benefits,employee self service center,employee self service home page,employee self service link Read More
Customer Analytics for Dummies (IBM Limited Edition)
In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

description customer service  Analytics for Dummies (IBM Limited Edition) In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it. Read More
Five Steps to Improving Business Performance Through Customer Intimacy
Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be

description customer service  Steps to Improving Business Performance Through Customer Intimacy Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps. Read More
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. @

description customer service  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More
The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses

description customer service  New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More
Customer Chemistry


description customer service   Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

description customer service  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Read More
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

description customer service  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

description customer service  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More

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