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ROI for RFID: A Case Study Part One: Company Background
Radio frequency identification (RFID) is the latest buzzword in the world of manufacturing and distribution technology. If you believe the press releases, it is

description for customer assistance  research notes provides a description of Background of the company and their pre-RFID environment Statement of problem Systems integrator and supporting hardware and software vendors Implementation plan and timeline Post-RFID environment and benefits realized Future RFID deployments Since KiMs typifies a mid-market company in terms of supply chain management and logistics, some important lessons can be learned from its successful deployment of RFID technology. This is Part One of a two-part note. Part Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » description for customer assistance


Fed Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part Two: Challenges and User Recommendations
The Federal Government's peculiar and idiosyncratic regulatory requirements provide high barriers to entry, so that the novice companies that are not already

description for customer assistance  WBS is a hierarchical description of a project in which each lower level is more detailed . Consequently, companies that are not already offering the above capabilities will likely not be able to tap the recent surge in the federal and defense markets. This is Part Two of a two-part note. Part One covered the event and began a discussion of the market impact. The Potentially Successful Vendors Those vendors and their users—government contractors—who can deliver comprehensive solutions that satisfy Read More...
Navigator Business Solutions Navigator One for SAP Business One (v88) for Discrete ERP Certification Report
Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of discrete enterprise resource planning (ERP) software in TEC's Evaluation

description for customer assistance  standard package). A brief description of the modules and add-ons follows: Standard Project One Project tracking, milestone billing, time and expense, change order tracking Service One Field service and dispatch, map integration, contract and maintenance management, depot repair Retail One Online/offline point of sale, customer loyalty, up-sell/cross-sell, store management Distribution One Container tracking, history-based forecasting, stocking levels optimization Production One Make to order, make to Read More...
Case Study: Manitou
Manitou, a global producer of complex make-to-order forklift trucks, wanted to optimize sales processes to overcome several challenges, including a lack of

description for customer assistance  and provides a documented description of the product offering. By following the Cameleon Model Designer methodology and using Cameleon's intuitive modeling tools, Manitou was able to create more than 80 lift truck, wheel loader and aerial platform models in less than six months. These models are updated regularly and quickly deployed around the world to ensure that all Manitou sales channels have current and accurate product and pricing information. Configure-to-Order (CTO) : The Results The Read More...
Remedy Welcomes You To Your New Office. Now Get To Work!
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts a job at least five days before the

description for customer assistance  have the same general description. This would tend to fragment and confuse the market. Remedy's best protection is to develop its marketing to new customers quickly; the existing customers who might add SetUp@Work shouldn't be ignored, but are not likely to go away. Of course, most B2B markets are fragmented anyway, so this is hardly a major concern. BOTTOM LINE Vendor Recommendations Frankly, we don't see too much to change here. This is a simple product that meets a significant need and promises Read More...
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

description for customer assistance  Customer Relationships: An Integrated Approach Improving Customer Relationships: An Integrated Approach If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. More than ever, in today's challenging business environment, best-run companies are staying focused on their most valuable assets – their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it's Read More...
Prepared for the Road Ahead: A Solution for Electronic Toll Collection
With the number of vehicles worldwide expected to triple in the next few decades, the toll collection market will need to adapt to meet demand. Increasing

description for customer assistance  for the Road Ahead: A Solution for Electronic Toll Collection With the number of vehicles worldwide expected to triple in the next few decades, the toll collection market will need to adapt to meet demand. Increasing traffic will make the use of conventional toll plazas unfeasible. Electronic toll collection (ETC) systems can help by supporting multilane, free-flow tolling that can be tailored to specific standards and processes. Find out what you need to know, before ETC passes you by. Read More...
SAP for Media-The Solution Portfolio for Newspaper and Magazine Publishers
The news certainly isn’t what it used to be. Today, rising costs, stagnating circulation figures, and falling advertising sales characterize the newspaper

description for customer assistance  SAP for Media-The Solution Portfolio for Newspaper and Magazine Publishers The news certainly isn’t what it used to be. Today, rising costs, stagnating circulation figures, and falling advertising sales characterize the newspaper market. There is hardly any capacity for new magazines, while new media and changed consumer habits are fragmenting the market. Consequently, gaining the loyalty of your customers and increasing your company’s attractiveness is crucial—now more than ever. 0 Read More...
Apparel & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Industries Competitor Analysis Report
The Discrete ERP Knowledge Base will help those involved in manufacturing and other industries, research vendors that support a range of production capabilities

description for customer assistance  & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Industries Competitor Analysis Report The Discrete ERP Knowledge Base will help those involved in manufacturing and other industries, research vendors that support a range of production capabilities such as production planning, shop floor control, and product costing. The knowledge base also provides information on financials, human resources, and other enterprise management modules. Read More...
An Opportunity for Change: 10 Recommendations for Advancing Your HR Technology Strategy
This report outlines 10 recommendations for companies to advance its human resources (HR) technology strategy. From conducting a global systems inventory and

description for customer assistance  Opportunity for Change: 10 Recommendations for Advancing Your HR Technology Strategy This report outlines 10 recommendations for companies to advance its human resources (HR) technology strategy. From conducting a global systems inventory and redeploying software to recalibrating talent strategies and targeting critical roles to focusing on end-user experience and tapping social collaboration, it offers easy-to-implement recommendations to help organizations d position themselves for long-term success. Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

description for customer assistance  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More...
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

description for customer assistance  Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong Read More...
Pricing for Profit in the Hotel Industry: Empowering Pricing Managers for Greater Bottom-line Impact with Improved Market Price Intelligence
Competitive pricing, and its impact on revenue, is a mainstay of marketing in the highly-competitive hotel industry. The real-time nature of the Internet means

description for customer assistance  for Profit in the Hotel Industry: Empowering Pricing Managers for Greater Bottom-line Impact with Improved Market Price Intelligence Competitive pricing, and its impact on revenue, is a mainstay of marketing in the highly-competitive hotel industry. The real-time nature of the Internet means that sales, pricing, and revenue managers must abandon inward-looking cost-plus pricing models in favor of more rigorous outward-focused knowledge-based strategies. A system that provides market intelligence Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

description for customer assistance  loyalty management software,loyalty program management,loyalty management system,customer relationship management strategy,sap customer relationship management,customer loyalty management,customer loyalty management system,loyalty management solution,loyalty management,crm loyalty management,siebel loyalty management,loyalty management group,sap crm loyalty management,sap loyalty management,reward rules management Read More...
Software Evaluation Guide-Key Characteristics to Look for in a Business System for the Wire and Cable Industry
As a wire and cable manufacturer, you probably already have a computer system in place that you couldn’t operate without. However, this system may be outdated

description for customer assistance  Evaluation Guide-Key Characteristics to Look for in a Business System for the Wire and Cable Industry As a wire and cable manufacturer, you probably already have a computer system in place that you couldn’t operate without. However, this system may be outdated, or may not provide the capabilities you need. But moving to a new enterprise-wide business system is an important step—one you can’t afford to take lightly. What, exactly, do you look for? Read More...
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