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Documents related to » description for customer services


AGPL v3 Touches Web Services » The TEC Blog
AGPL v3 Touches Web Services » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

DESCRIPTION FOR CUSTOMER SERVICES: AGPL, innovation, soa, web 2.0, web based service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-11-2007

Advisory Services
TEC's Advisory Services are designed to supplement your selection project with on-site support and guidance from our software selection experts.

DESCRIPTION FOR CUSTOMER SERVICES: Centers Document Type: Brochure Description: TEC s Advisory Services are designed to supplement your selection project with on-site support and guidance from our software selection experts. Advisory Services style= border-width:0px; />   comments powered by Disqus Source: Technology Evaluation Centers Learn more about Technology Evaluation Centers Readers who downloaded this brochure also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond
10/26/2009 3:31:00 PM

Dell, IBM in $6B Services Deal
Dell Computer Corp. and IBM Corp. announced that IBM will provide service and support for Dell PCs and servers.

DESCRIPTION FOR CUSTOMER SERVICES: Dell, IBM in $6B Services Deal Dell, IBM in $6B Services Deal R. Krause - October 6, 1999 Read Comments Dell, IBM in $6B Services Deal R.A. Krause - October 6th, 1999 Event Summary NEW YORK , 9/27/99-- Dell Computer Corp. and IBM Corp. announced they had agreed to a new $6 billion deal in which IBM will become a key supplier of computer services to Dell corporate customers. The deal marks an expansion of the $16 billion agreement announced in March, 1999. Under that agreement, Dell will purchase key
10/6/1999

IT Services E-Procurement
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access to service sources and seek to optimize the service chain. What are these solutions and how do they work?

DESCRIPTION FOR CUSTOMER SERVICES: IT Services E-Procurement IT Services E-Procurement Peter E. Hennigan - March 23, 2001 Read Comments Introduction Despite retrenching in the dot.com world, analysts project business to business e-commerce to grow to a multi-trillion dollar market over the next few years. This market has driven the development of many e-procurement solutions. While most of these solutions focus on the optimization of the material supply chain, several solutions focus on the optimization of the service supply chain. Some
3/23/2001

Professional Services Are Catching-up With CRM
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business model with limited need for customization. Interface Software, which is focused on the professional services market, is an example.

DESCRIPTION FOR CUSTOMER SERVICES: Professional Services Are Catching-up With CRM Professional Services Are Catching-up With CRM Kevin Ramesan - May 28, 2003 Read Comments Event Summary The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business model with limited need for customization. As the overall
5/28/2003

Oil & Gas - Global IT Services Transformation
The oil and gas industry is faced with not only the challenges of volatile prices but also the various risks from owning and operating critical infrastructures and assets. In order to overcome these issues without compromising cost efficiency, IT services within the process control domain (PCD) need to be transformed. This encompasses the outsourcing of IT services within the business-critical PCD so that the organization benefits from the best practices of wider enterprise IT. Transforming IT services within the PCD not only helps reduce costs but also helps meet the common business challenges faced by the oil and gas industry. Download this white paper to learn more now.

DESCRIPTION FOR CUSTOMER SERVICES: Document Type: White Paper Description: The oil and gas industry is faced with not only the challenges of volatile prices but also the various risks from owning and operating critical infrastructures and assets. In order to overcome these issues without compromising cost efficiency, IT services within the process control domain (PCD) need to be transformed. This encompasses the outsourcing of IT services within the business-critical PCD so that the organization benefits from the best practices of wider
11/14/2011 6:07:00 AM

The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

DESCRIPTION FOR CUSTOMER SERVICES: Document Type: White Paper Description: Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. The Customer as a Strategic Asset style= border-width:0px; />  
3/19/2007 3:19:00 PM

Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

DESCRIPTION FOR CUSTOMER SERVICES: Document Type: White Paper Description: Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Build and Manage Strong Customer Relationships
2/17/2011 9:42:00 AM

United Messaging to Provide Enhanced ASP Messaging Services
Through a combination of enhancement offerings such as anti-spam, anti-virus and enhanced fault tolerance, look to see United Messaging to maintain its foothold at the head of the messaging ASP pack.

DESCRIPTION FOR CUSTOMER SERVICES: United Messaging to Provide Enhanced ASP Messaging Services United Messaging to Provide Enhanced ASP Messaging Services P. Hayes - January 26, 2000 Read Comments Event Summary ORLANDO, FL, January 17, 2000 - United Messaging, Inc., the leading Massaging Application Service Provider (ASP), today announced a complete solution for the management of SMTP messaging services. United Messaging s Message Control Service provides a comprehensive set of SMTP boundary services including fault tolerant operations,
1/26/2000

Yet Another Branding Debacle (This Time, It s ERP for Services)
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for professional services automation? And which is best for your organization?

DESCRIPTION FOR CUSTOMER SERVICES: Yet Another Branding Debacle (This Time, It s ERP for Services) Yet Another Branding Debacle (This Time, It s ERP for Services) Jane Affleck - July 15, 2009 Read Comments For many software users and vendors, enterprise resource planning (ERP) systems are well-known software solutions that deal with the many facets of manufacturing. Some industry-standard classifications of ERP solution suites suggest as much: discrete, engineer-to-order, distribution, mixed-mode, and process manufacturing—each of these
7/15/2009

Calculating Utilization in a Services Company
Utilization is important for all services organizations. Maintaining high utilization of your employees drives higher billing, higher revenue—and higher profits. Yet tracking and measuring utilization poses challenges. Learn how to create a policy for calculating utilization that is consistent with common industry practices—and how to use your professional services automation (PSA) tool to measure and report utilization.

DESCRIPTION FOR CUSTOMER SERVICES: Document Type: White Paper Description: Utilization is important for all services organizations. Maintaining high utilization of your employees drives higher billing, higher revenue—and higher profits. Yet tracking and measuring utilization poses challenges. Learn how to create a policy for calculating utilization that is consistent with common industry practices—and how to use your professional services automation (PSA) tool to measure and report utilization. Calculating Utilization in a Services
3/4/2009 11:32:00 AM


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