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Documents related to » description user help desk


BUY.COM Called 911 For Help
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

DESCRIPTION USER HELP DESK: BUY.COM Called 911 For Help BUY.COM Called 911 For Help A. Turner - February 25, 2000 Read Comments Event Summary Service911.com has announced a deal with BUY.COM to provide technical support for the Internet retailer. Using Service911.com s Application Service Provider (ASP) model, BUY.COM s new Technical Service Center offers an array of support options including: More than 5,000 streaming how-to tutorials and videos Easy-to-find product support information on 18,000 products Free technical support
2/25/2000

A Route to Higher User Productivity
Human and intellectual capital management systems do not work in isolation. They need to be integrated with larger systems. Meta4 uses Internet and portal technology to integrate with Web and Internet standards. Learn how Meta4’s technology platform meets the execution, deployment, and integration requirements of different applications, and about Meta4’s development, maintenance, and upgrading cycles.

DESCRIPTION USER HELP DESK: Document Type: White Paper Description: Human and intellectual capital management systems do not work in isolation. They need to be integrated with larger systems. Meta4 uses Internet and portal technology to integrate with Web and Internet standards. Learn how Meta4’s technology platform meets the execution, deployment, and integration requirements of different applications, and about Meta4’s development, maintenance, and upgrading cycles. A Route to Higher User Productivity
5/1/2006 11:14:00 AM

Privileged User Management
IT managers feel overwhelmed with the rising tide of security threats they have to deal with in the face of an increasing regulatory burden. But they tend to overlook one particular area of IT security—the privileged access that they grant themselves or their colleagues in order to do their jobs. Learn how to make sure your IT systems are not impacted by the inadvertent or malicious actions of privileged users.

DESCRIPTION USER HELP DESK: Document Type: White Paper Description: IT managers feel overwhelmed with the rising tide of security threats they have to deal with in the face of an increasing regulatory burden. But they tend to overlook one particular area of IT security—the privileged access that they grant themselves or their colleagues in order to do their jobs. Learn how to make sure your IT systems are not impacted by the inadvertent or malicious actions of privileged users. Privileged User Management
2/25/2010 6:01:00 AM

Will V8 Help SSA GT Regain Lost Ground?
The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making strides to put itself back on the global enterprise applications map, primarily through salvaging the relationships with existing customers. Will the latest V8 product vouch for an (incredible) resurrection of a fallen ERP vendor?

DESCRIPTION USER HELP DESK: Will V8 Help SSA GT Regain Lost Ground? Will V8 Help SSA GT Regain Lost Ground? P.J. Jakovljevic - September 10, 2001 Read Comments P.J. Jakovljevic - September 10, 2001 Event Summary SSA Global Technologies (SSA GT), the ERP provider launched in August 2000 from remnants of the former Systems Software Associates (SSA), when a private investment group recognized the latent potential of the company s global reach, software assets and personnel as a basis for profitable growth, celebrated in August its
9/10/2001

CA Unloads interBiz Collection Into SSA GT s SanctuaryPart 3: Challenges and User Recommendations
The varied product portfolio now under the SSA GT banner will take serious pondering and soul-searching and may likely act as a distraction from SSA GT's primary BPCS product strategy. While SSA GT's gallant attempt to regain credibility in the industry is noteworthy, it still has much more catching-up to do, with the market keeping a close eye on its execution.

DESCRIPTION USER HELP DESK: CA Unloads interBiz Collection Into SSA GT s Sanctuary Part 3: Challenges and User Recommendations CA Unloads interBiz Collection Into SSA GT s Sanctuary Part 3: Challenges and User Recommendations P.J. Jakovljevic - May 1, 2002 Read Comments Event Summary On April 8, SSA Global Technologies, Inc. (SSA GT) , a worldwide enterprise solutions and services provider, announced it had acquired the supply chain management (SCM), financial management and human resource (HR) management product lines of interBiz ,
5/1/2002

Microsoft Lays Enforced-Concrete Foundation For Its Business SolutionsPart 4: User Recommendations
Despite the plausible product roadmap, any organization evaluating MBS products should keep itself informed, and consider existing functionality only. MBS, at this stage, will likely not appeal to companies that need more complex CRM capabilities or must manage customer relationships through diverse lines of business (LOBs).

DESCRIPTION USER HELP DESK: Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 4: User Recommendations Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 4: User Recommendations P.J. Jakovljevic - November 6, 2002 Read Comments Event Summary At the end of September, Microsoft Business Solutions ( MBS ), an enterprise applications division of Microsoft Corporation (NASDAQ: MSFT), the largest software company in the world, fleshed out the contents of its seemingly well crafted and
11/6/2002

The Automotive OEMs Might Soon Contract “BRAIN” Damage Part 2: The Future and User Recommendations
While business for BRAIN North America continues to be positive, developments in Germany will affect its future.

DESCRIPTION USER HELP DESK: The Automotive OEMs Might Soon Contract “BRAIN” Damage Part 2: The Future and User Recommendations The Automotive OEMs Might Soon Contract “BRAIN” Damage Part 2: The Future and User Recommendations P.J. Jakovljevic - August 13, 2002 Read Comments The Automotive OEMs Might Soon Contract BRAIN Damage Part 2: The Future and User Recommendations P.J. Jakovljevic - August 13, 2002 Event Summary While all eyes and ears have recently been on WorldCom s bankruptcy, another insolvency under way is
8/13/2002

Frontstep Ups The .NET AntePart 2: Challenges and User Recommendations
Frontstep needs to promulgate its strategy of helping its manufacturing customers and their business partners automate and streamline business processes inside and outside the four walls of the enterprise, such as on-line collaboration with customers, suppliers, distributors, and employees, to make everyone’s internal operations more efficient. In a market with stringent IT budgets, Frontstep has to demonstrate how its CRM, ERP, and SCM products deliver actual savings.

DESCRIPTION USER HELP DESK: Frontstep Ups The .NET Ante Part 2: Challenges and User Recommendations Frontstep Ups The .NET Ante Part 2: Challenges and User Recommendations P.J. Jakovljevic - September 24, 2002 Read Comments Challenges Although Frontstep has got rid of a big part of its burden by delivering the SyteLine 7 ( PART 1 ) offering on the single platform, the major task of translating it into its users genuine needs (and consequently a demand for its products) only now has to start in earnest. Frontstep s focus shift to
9/24/2002

Help Achieve Compliance Objectives with Microsoft Dynamics GP
The demands placed on executives to balance compliance requirements with those of the market have increased dramatically over the past few years. However, balancing the rigidity of compliance with the flexibility that allows people to create a better organization can be achieved through a solid understanding of how compliance requirements are integrated into people-ready and agile business process systems.

DESCRIPTION USER HELP DESK: Document Type: White Paper Description: The demands placed on executives to balance compliance requirements with those of the market have increased dramatically over the past few years. However, balancing the rigidity of compliance with the flexibility that allows people to create a better organization can be achieved through a solid understanding of how compliance requirements are integrated into people-ready and agile business process systems. Help Achieve Compliance Objectives with Microsoft Dynamics G
10/24/2006 1:36:00 PM

Fourth Shift s evolution Within SoftBrands DemandStreamPart 2: Challenges and User Recommendations
In addition to putting the problems of blending two former independent organizations together behind, the company is still entangled in figuring out how best to bring different technologies and industrial experiences to bear. Further, the new company is left with multiple products whose brand recognition is quite low given recent re-branding effort that may be even more impeded by SoftBrands/Fourth Shift/evolution brand confusion (not to mention the plethora of hospitality products).

DESCRIPTION USER HELP DESK: Fourth Shift s evolution Within SoftBrands DemandStream Part 2: Challenges and User Recommendations Fourth Shift s evolution Within SoftBrands DemandStream Part 2: Challenges and User Recommendations P.J. Jakovljevic - October 1, 2002 Read Comments Announcement Summary Fourth Shift Corporation , though its manufacturing group, SoftBrands Manufacturing , has three supposedly complementary product sets tailored for mid-sized manufacturers: Fourth Shift , evolution , and DemandStream . These products are
10/1/2002

End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow
To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they happen, and track trends that predict future needs. But how can IT create unified views of the environment without draining critical resources?

DESCRIPTION USER HELP DESK: Document Type: White Paper Description: To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they happen, and track trends that predict future needs. But how can IT create unified views of the environment without draining critical resources? End-to-End Monitoring Is Critical to Meeting End User Expectations Today
12/28/2006 2:44:00 PM


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