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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

designing gui  merge with web applications, designing effective user interfaces was still a problem. IVR and speech development skills still are more restricted in the IT industry. Efforts to leverage general-purpose web development tools and skills have not been as successful as many had hoped. Many efforts today represent somewhat of a brute-force method, where designers spend a lot of time investigating call recordings and interviewing agents to determine what exactly callers talk about and how they say it. These Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » designing gui


A Guide to Software Test Tools
Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may

designing gui  form. Tools Used while Designing a System Design tools allow fundamental information about the plans for a system to be captured and shared, and are typically set up and used most intensely in the early stages of a project. Early consideration of testing can pay great dividends later in the project, and many design tools are built with testing in mind. Requirements capture and analysis tools allow requirements to be shared across the whole team and controlled throughout the life of a project by creating Read More...
10 Steps to Better Software Test Automation
Maybe you’re considering software test tools for the first time. Or maybe you have experience but think your existing software test automation process needs

designing gui  QA and Development Processes, Designing Your Test Automation and Transition Process Tool Selection Identifying, Hiring, and Training Automation Professionals Internal Sale and Promotion of the Automation Project Achieve Immediate Benefits >Measuring Results What's Next?   Searches related to 10 Steps to Better Software Test Automation : Software Test Automation | Software QA Testing | Software Testing Automation Framework | Test Automation Webcast | Software Testers | Test Data | Manual Software Testing Read More...
UNIT4: The (Largely) Untold Story - Part 1
February and bleak mid-winters are not exactly the high season for software user conferences in North America, and thus I accepted the invitation by UNIT4

designing gui  CODA’s 30 years of designing and building financial applications with Salesforce.com’s cloud computing development platform, Force.com .   UNIT4 and Salesforce.com plan to deliver a range of  cloud computing  applications, starting with FinancialForce Accounting – an international  software-as-a-service (SaaS)  accounting application, delivered on a subscription basis from US$175 per user per month. When deployed in conjunction with Salesforce CRM (or  Sales Cloud 2 ), clients are provided Read More...
Server Platform Situational Analysis: IBM AS/400
Customers value IBM's AS/400's reliability, stability, and security. However, despite its impressive performance and use of independent software vendors to

designing gui  a comprehensive toolset for designing and testing applications; it is a runtime engine, and an IBM DB2/400 universal database management system (DBMS). The tight integration between these components enabled developers to create new applications fairly quickly. These features also absolved developers from worrying about distracting, non-development issues, such as memory and storage management, which programmers on other systems typically had to consider. In fact, iSeries has long integrated freely with a Read More...
Pull vs Push: a Discussion of Lean, JIT, Flow, and Traditional MRP Part 1: Tutorial
Flow manufacturing leverages techniques to help manufacturers create any product on any given day, in any given quantity including the

designing gui  premise that by properly designing production lines, determining and balancing the optimal mix of products to a daily demand rate, in combination with workers' all-round skills and self-inspection, high-quality goods can be produced as ordered, at a rate that falls within the required order-to-delivery response lead time (for those that might be confused with the term design , line-design tools are statistically based methods of designing production lines that will turn out a mix of products with Read More...
Fighting Back: How Product Data Management Can Give You the Competitive Edge
Canadian manufacturers are getting squeezed. Challenged by a rising Canadian dollar, forced to hold the line on prices in the US market, pressured by customer

designing gui  Data Management System | Designing Product Data Management Strategy | Design Data Management Plan | Designing Data Management Architecture | Project Data Management Solution | Project Data Management Application | Project Data Management Service | Project Data Management Software | Online Data Management Solution | Online Data Management Application | Tools for Online Data Management | Online Data Management Experience | Online Product Data Management Technologies | Business Product Data Management | Busi Read More...
Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision

designing gui  includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusi Read More...
Make Sure Metrics Don’t Kill Your Business
Measuring programming progress by lines of code islike measuring aircraft building progress by weight.—Bill GatesBusiness metrics—the quantifiable

designing gui  organization. The Pitfalls of Designing Metrics The above-mentioned document describes seven pitfalls as examples of how metrics can give counter-productive results. In brief, they are as follows: Scope in time—delaying rewards . Metrics that are defined with a view to long-term goals may be discounted by users, who tend to focus on shorter term goals, to say the least fall short on expectancies.   Uncertainty dependence—using risky rewards . Metrics that depend on an uncertain outcome will be Read More...
Computer Associates Splashes Into the Data Warehousing Market with Platinum Technology Acquisition
Computer Associates DecisionBase is an Extract/Transform/Load tool designed to help in the population and maintenance of data warehouses. First released in

designing gui  Associates Splashes Into the Data Warehousing Market with Platinum Technology Acquisition Product Background In 1993, a vendor of artificial intelligence software named Trinzic acquired Channel Computing of Portsmouth, NH and inherited a product called InfoPump. InfoPump was a script-based data movement tool for the portion of the data warehousing market known as Extract/Transform/Load (ETL) tools, and was a market leader in the early 1990's. In 1995, Platinum technology International, inc. Read More...
How Does Your ERP System Architecture Address Change?
In today’s competitive market, businesses are living in a constant state of change@especially in the services sector, which has to contend with a more fluid

designing gui  Does Your ERP System Architecture Address Change? How Does Your ERP System Architecture Address Change? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Established in 1993, Technology Evaluation Centers, Inc. (TEC) is the first web-native technology research enterprise. TEC provides decision support systems (DSS) that enable stakeholders to objectively identify the software products that best fit their company's unique business Read More...
Case Study: Martin’s Wood Products
Martin’s Wood Products, producers of solid wood furniture for over 20 years, is a family-run business that has aimed to keep pace with the enterprise resource

designing gui  Study: Martin’s Wood Products Global Shop's One-System ERP SolutionTM integrates all of your business processes into one easy-to-use system that puts you in total control of your business. You make better decisions on the shop floor and in management meetings - this translates to leaner, more efficient operations and long-term improvements to your bottom line. Source: Global Shop Solutions Resources Related to Case Study: Martin's Wood Products : Shop Floor (Wikipedia) Case Study: Martin's Wood Read More...
IFS to Launch IFS Touch Apps Partner Program
After having announced the launch of a number of cloud mobile apps, and in keeping with the mobility theme, IFS announced the new IFS Touch Apps Partner Program

designing gui  Sweden, and France, is designing an innovative app that automates the delivery of customer and supplier reports using e-mail, fax, and electronic data interchange (EDI). IFS' intent isn't necessarily to build thousands of apps via partners. Rather, it will try to moderate the content so as to ensure it meets suitable purposes and customer demand, and to avoid possible conflicts, duplicate work, and cannibalization amongst the partners. TEC article (July 2012): Bite-sized Apps—A New Trend in Enterprise Read More...
Design for Serviceability
When the product alone was the primary basis of competition, the life of a design engineer was a lot simpler. No more. Design engineers are being asked to make

designing gui  design engineer's responsibilities include designing for serviceability. Engineers can improve design-for-serviceability via Parts rationalization Self-diagnostics and remote diagnostics Design-for-reliability Design-for-ease-of-repair Parts Rationalization People usually think of the benefits of parts rationalization on reducing raw materials inventory. However, when the same part is used across many different products AND in multiple generations of the same products it also greatly reduces the amount Read More...
A Matter of Trust
When important information is withheld, it leads to enormous inefficiencies or even disasters in the supply chain. Trust is needed to streamline decision making

designing gui  If someone else is designing major components of your product, someone else is doing your manufacturing, someone else is servicing your products at your customers' sites, and someone else is running your call centers, then by default you're sharing confidential customer information, product designs and IP, production information, etc. And all the competitive pressures to reduce cycle times, nventory levels, improve service, and innovate products faster are pushing companies to integrate more tightly and Read More...

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