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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 desk chair assessment instructions


ITIL Process Maturity Self-assessment
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for

desk chair assessment instructions  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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HCIMS - Help Desk RFI/RFP Template


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The Whys and Hows of a Security Vulnerability Assessment


TEC outlines the reasons for having a Security Vulnerability Assessment done, how a security vulnerability assessment is performed, what can be gained by enlisting the Security Vulnerability Assessment process, and what you should expect to see in a Security Vulnerability Assessment report. After all, the most important reason for having a Security Vulnerability Assessment performed is to enable corrective action. How can you know what to secure if you don't know what is insecure?

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The Impact of Lean on Consumer Product Manufacturers


While consumer products manufacturers are relatively recent adopters of lean programs, they are already achieving value through a firm commitment to understanding how lean will affect their business processes. Those who are eager to begin the lean journey, however, must learn how to prioritize the metrics that matter, and frequently measure them in order to monitor the effectiveness of the program. Discover why it works.

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Deltek Announces GovWin Opportunity Assessment for Government Contractors


Deltek, a provider of enterprise software and information solutions for government contractors and professional services firms, announced the release of a new interactive, Web-based tool, GovWin Opportunity Assessment (GovWin OA). The tool is designed to deliver the critical information government contractors need to win new business. The tool enables government contractors to make smart bid/no-bid decisions when pursuing new government projects.

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Smart Protection Network: Stop Web Threats Before They Reach You


The Internet is now an important business tool—but it also puts companies at risk of exposure to Web-based threats that can cause major damages, such as financial losses, identity theft, and loss of intellectual property, to name a few. To protect your business data and reputation, learn about a multilayered solution that can offer stronger protection while reducing your reliance on time-consuming signature downloads.

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Software Capabilities Assessment and SALM Projects for Consultants


Whether your clients are small to midsized business (SMBs) or large enterprises, a clear picture of the software systems that are driving their businesses is a critical component of their long-term success. That’s why TEC has developed two specialized services that you can deliver to help your clients document, understand, and optimize their IT infrastructures, and plan effectively for the future. Learn more now.

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JD Edwards Post-implementation Systems Assessment: How to Ensure You Get the Most Value from Your Implementation


Software implementation can be complex. Even when it seems all your business processes and systems are “go” after the implementation of an enterprise resource planning (ERP) solution, there might still be room for improvement. Find out how a post-implementation system assessment of technical and functional systems can improve data capture accuracy, increase user buy-in, and boost your return on investment (ROI).

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Six Essential Considerations When Choosing a Field Service Software Solution


There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service software, be sure that both the solution and the vendor selected conform with each of the six criteria described in this white paper.

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About CustomerFirst


CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.

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End-user Performance: Building and Maintaining ROI


Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver value to your organization, your users must have the skills to use it accurately and intelligently. With careful planning and the right process improvement tools, best-in-class businesses are creating performance cycles that establish user acceptance and understanding up front. Shouldn’t your business be one of them?

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