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Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features

desk description  desk The electronic help desk gives users the ability to inquire about specific problems, without queuing on the telephone. Usually a response is received within twenty-four hours. Software updates Every software company should provide information about known bugs in each version of its software. Some CMMS vendors reduce their distribution costs by encouraging users to download developed fixes, while others prefer handling the process themselves. Discussion database Discussion databases are handy and Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » desk description


Mid-Market Strategy: International Enterprise Solutions
Adonix marks its strategy with two catchwords:

desk description  repository to assist help desk personnel with resolving customer issues. The Product Configuration module features a rules-based engine that allows building customized products to match customer's exacting requirements. These have allowed Adonix to stand apart from most mid-market peer solutions, which are typically a collection of acquired packages bolted together to form a suite. Conversely, Adonix has deliberately taken the time and made the investment to build a solution on a single architecture that Read More...
Remote Implementations--Why They Can Make $ense
Everything in the computer industry seems to be going off-shore, why not software implementations? This article looks at reasons why remote implementation of

desk description  China; and your help desk calls are answered in Costa Rica. Despite language barriers and related problems, offshoring can provide significant benefits in terms of increased productivity and reduced wages—a tough 1-2 punch that is difficult to ignore or explain away. So why not also consider off-shore or remote implementation of software? This article looks at several reasons why remote implementation can make logical and fiscal sense for US-based companies. Applicability for other countries will Read More...
Enterprise Impact Simulation - Making It Happen
Before c-commerce bad estimates and unintended impacts were issues businesses managed. Cost and schedule overruns and disruptions to the business caused by IT

desk description  fielded at the help desk, or warranty service records all provide feedback on the product. When a problem with parts from a particular vendor, or with a particular type of part is identified, new parts are chosen for use and a new version of the product with a new bill of materials results. The same is true when parts shortages occur, or when new parts with superior cost or performance characteristics become available. Every time a new version is authorized for production new blueprints and/or bills of Read More...
Drop-Shipping-Internet Retailers'
Relying on drop-shipping (sometimes called

desk description  clerk at the return desk has no idea what to do with the item, since it cannot be pegged to a particular order. Additionally, even if a wholesaler does include a packing slip branded with the retailer's name and corporate logo, some wholesalers might place coupons and special offers in their boxes (from third parties competing for the very same customers, or from themselves) that result in utter loss of repeat business for the retailer. Dealing with the Complexity All of the above problems arise owing to Read More...
FrontRange Solutions
Founded in 1989 and headquartered in Silicon Valley, California (US), FrontRange provides Hybrid IT Service Management (ITSM) solutions for enterprises of all

desk description  service and support (help desk), sales force automation (SFA), knowledge management, and customer relationship management (CRM). Read More...
About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It

desk description  the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. Read More...
Giving Trade Companies a Fast Start: SAP Business All-in-One Fast-start Program
As a midsize wholesale distributor, you need to stand out from your competition while improving efficiency. SAP Business All-in-One Solutions offer software

desk description  Solution , Business All-in-One Desk Reference , Business All-in-One Hosting Services , Business All-in-One Partner , Small and Medium Business Solutions , Business One Product Line , Online Business All-in-One , All-in-One Business Template , Business All-in-One Environment , Business All in One Low Price , Existing Business One , Best Small Business All in One , All in One Business Management . Whether you are a wholesale distributor of furniture, machinery, chemicals, or food and beverages, your Read More...
EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

desk description  customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More...
TechExcel
TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995

desk description  lifecycle management, IT service desk management, and customer relationship management. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina (US), London (UK), and Beijing (China). Read More...
SimplyDigi LMS, Webinar, E-store, Web-site hosting
The SimplyDigi LMS enables organizations to deliver customized courses, videos, live seminars, and tests via the Internet. The LMS is a scalable system that

desk description  up a live help desk or student chat rooms. - Private-brand your own rooms and assign managers to them. Read More...
Job Scheduling Evaluation Checklist
When buying a job scheduling solution, you should gather as much information as possible to make an objective comparison of competitive products’ key

desk description  Checklist | Free Help Desk Evaluation Checklist | Purchasing Automation Evaluation Checklist | Web Page Evaluation Checklist | Site Evaluation Checklist | Tidal Evaluation Checklist | Tidal Checklist for Program Evaluation Planning | Tidal Evaluation Checklist Project | Tidal Key Evaluation Checklist | Tidal Checklist Outlines Several Dimensions | Tidal Updates on the Evaluation Checklist Project | Tidal Program Evaluation Checklist | Tidal System Checklist | Tidal Indexing Evaluation Checklist | Tidal Read More...
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

desk description  reliance on your Help Desk. Read More...
Customer Relationship Management: Putting Customers at the Center of the Business
No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A

desk description  Relationship Management: Putting Customers at the Center of the Business The more you know about your customer, the higher the quality of your customer service, account management, and sales efforts. Exact Synergy puts all the relevant information about your customers at your fingertips. Source : Exact Software North America Resources Related to Customer Relationship Management: Putting Customers at the Center of the Business : Customer Relationship Management (CRM) (Wikipedia) Customer Read More...
Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

desk description  management, network management, help desk management, and other IT professionals. Of the professionals in the study 80% were from the United States with an even distribution of the remaining respondents in Europe and Asia. Key business concepts under study: Is the cost of an IT outage known? Is the process for solving critical outages or events aligned with the business needs? Where are the current gaps in the event resolution process? What are the most common issues with event dispatch, notification, Read More...

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