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Be Bold with Benefits but Subtle with Pains
While prospects often justify their purchases because you show them how your software solves their pain, they do not appreciate being told how bad they really

desk flow  of reports on your desk that don't match. Bill, my technical consultant on the deal added, Yeah, and I walk in with a cash crisis because all of your money is tied up in accounts receivable! I loved the idea! Why not be dramatic about their pain? I discussed it with Terry and she wasn't convinced. She's worried that it could be too unprofessional. So, you are 100 percent sure this is going to be a winner? she asked. Well, I can't ever be 100 percent sure but I think it's worth a try. She replied Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » desk flow


Peregrine Polishes the Old In-Out-and-In-between
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones. In addition, the company will develop

desk flow  a CRM vendor's help desk product and Peregrine's ServiceCenter. If the CRM product determines the problem to be IT related it can pass the information to ServiceCenter, which opens a ticket and manages the customer interaction. When the interaction is complete, ServiceCenter passes a completion notice to the main CRM system, which closes its own ticket. Neon's accelerators link different vendor processes, enabling real-time integration of data and process flow. Previously, Peregrine had been able to Read More...
How to Choose the Right Hosted CRM Solution for You
How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By

desk flow  IT manpower and help desk support. Customization Mania : Although criticized for its one-size-fits all approach to CRM, a standard on-demand CRM tool can spare a company the price tag and hassles that often accompany application customization. Security : A CRM solution doesn't have to reside within a company's walls to be safe. Rather, today's hosted CRM solution providers go to great lengths to safeguard their clients' data. And that's good news to businesses unwilling to invest in costly security Read More...
Project Lifecycle Management Implies Long Term Value; Forget the Total Cost of Ownership Fuss
Understanding the nature and specifics of your product development life cycles, and especially new product design and initiation, can help you realize tangible

desk flow  information, outsourcing fees, service desk metrics; dispatched support calls can all be included in a thorough TCO analysis. PLM, as a strategy, is as much process definition as it is technology. Any TCO analysis examining the costs associated with a PLM application must as well examine the scope and level of best practices you have implemented in your company today as well as in the future. This requires a sharp view of both the as-is and to-be state of a companies' product design and development Read More...
About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It

desk flow  the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. Read More...
Verano Ingenieria Ltda
Verano, a business-to-business (B2B) infrastructure company, delivers a complete eBusiness Integration solution for linking business processes and sharing

desk flow  Ingenieria Ltda Verano, a business-to-business (B2B) infrastructure company, delivers a complete eBusiness Integration solution for linking business processes and sharing information between trading partners. Our secure, enterprise class platform links business processes and data in real time—without impacting fundamental business rules and automates the flow of information between suppliers, trading partners and customers. Transaction costs are greatly reduced while the timely and continuous Read More...
RoamBI Flow, the New Mobile Product from Mellmo
Earlier this week MeLLmo, creator of the mobile business intelligence solution Roambi, announced a new product to be launched in June and included in its Mobile

desk flow  Flow, the New Mobile Product from Mellmo Earlier this week MeLLmo, creator of the mobile business intelligence solution Roambi , announced a new product to be launched in June and included in its Mobile software stack: RoambBI Flow. RoamBI Flow , an iPad app, is an information publishing platform that enables organizations to publish information that goes beyond data visualization and analytics , incorporating data into complete sets of interactive content. RoamBI Flow intends to expand the common Read More...
TechExcel
TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995

desk flow  lifecycle management, IT service desk management, and customer relationship management. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina (US), London (UK), and Beijing (China). Read More...
How to Achieve Lean Manufacturing
Lean manufacturing is a transformational exercise that requires an organization to cast aside long-held beliefs and business processes. The five main steps to

desk flow  to Achieve Lean Manufacturing How Should One Go About Achieving Lean? Part One of this series provided one definition of lean manufacturing (see Lean Manufacturing: A Primer ). However, another way to encompass the lean philosophy is Womack and Jones' 1996 definitions of the five main steps to achieving lean transition for enterprises. These steps are now widely accepted as a sort of lean manufacturing life cycle. The following are the five main elements of enabling a lean approach. Define value Map Read More...
Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

desk flow  Process Management Notations within Business Process Management Introduction Business process management notation (BPMN) is the latest standard for modeling business processes and Web services. The Business Process Management Initiative ( BPMI ) (www.bpmi.org) was established to develop, support, and encourage the use of BPMN. The BPMI Notation Working Group ( BPMN-WG ) worked for over two years to develop BPMN before its 1.0 release in May 2004. The primary goal of the BPMN initiative was to Read More...
Web-Based Account Receivable Management Application for Electronic Invoice Payment Presentment (EIPP)
Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management

desk flow  Based Account Receivable Management Application for Electronic Invoice Payment Presentment (EIPP) Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system. Read More...
Lean Manufacturing: Reaping the Rewards of Lean through Response Management
For years, manufacturers have been driven by sales forecasts and the need to maximize production efficiency at every level of operation. But in order to be

desk flow  Manufacturing: Reaping the Rewards of Lean through Response Management Lean Manufacturing: Reaping the Rewards of Lean Through Response Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Competitive necessities are driving manufacturers to become more customer-focused, and Lean manufacturing techniques are a powerful tool to support these supply chain management transformations. Source : Kinaxis Resources Related to Lean Read More...
Case Study: Heinz Frozen Food Co.
Heinz Frozen Food Company was set on improving its manufacturing and maintenance process efficiency, and knew that implementing a new enterprise asset

desk flow  Study: Heinz Frozen Food Co. Infor EAM (Enterprise Asset Management) enables manufacturers, distributors, and services organizations to save time and money by optimizing maintenance resources, improving equipment and staff productivity, Source : Infor Resources Related to Case Study: Heinz Frozen Food Co. : Enterprise Asset Management (EAM) (Wikipedia) Case Study: Heinz Frozen Food Co. Lean is also known as : Lean Concept , Lean Consultants , Lean Consulting , Lean Definition , Lean Engineering , Read More...
Zooming into an Inventory Free Flow
FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability by providing a unique

desk flow  into an Inventory Free Flow The convenience of a 24x7 intranet marketplace may be the answer to a company's end-of-lifecycle (EOL) inventory ills. Entering their products into an online auction portal, companies can sell off their excess inventory to the highest bidder, and buyers can purchase needed items for a steal. Is There a Smarter Way to Handle Excess Active and Obsolete Inventory? Given that one man's challenge often presents another man's opportunity, this brings us again to FreeFlow ( Read More...

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