Documents » desk jet printer.
Abstract: How do companies address the out-of-control costs associated with network printing? Many look to control them by outsourcing their managed
printer services. The transition from basic dealer services to a holistic approach—where the dealer manages the print services for the entire organization—has its challenges. With
printer fleet management tools, companies gain a competitive advantage and save on printing costs.
PubDate: 7/13/2007 10:51:00 AM
Abstract: Abrica.net is a 'software-as-service' collaboration solution that enables supply chain partners, of all sizes, to quickly, easily and inexpensively exchange business documents. To send a supply chain document, simply 'print' it to the Abrica printer.
Abstract: System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card and a simplified installation user interface.
Abstract: Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.
Abstract: Cold Jet is a pioneer in the research and development of dry ice blasting and production technology. But in 2003, the Ohio (US)-based company uncovered serious disconnects between inventory and production, sales, and finance. Worse, its California (US) plant still used the systems implemented under previous ownership. Weekly updates between production and accounting were fraught with errors. Something had to be done.
Abstract: IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.
Abstract: Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how.
Abstract: Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.
Abstract: Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
Abstract: Poor usability leads to irritation and fatigue and it has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability in business applications leads to increased help desk costs. On the other hand, better usability makes our usage experience more fun and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.
Abstract: Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.
Abstract: Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.
Abstract: As most people understand it, voice over Internet protocol (VoIP) is telephone calling over the Internet. Thus, switching to VoIP seems to be a fairly straightforward proposition. If you put a VoIP-capable phone on each desk and plug it into your local area network (LAN), the call goes out your wide area network (WAN), and voilà—IP telephony, right? Wrong.
Abstract: Internet-based supply chain management solution provides Mitsui with technology that connects its entire global supply chain - from a single desk-top location. This solution, SCM Live™, links Mitsui’s trading partners and customers - while saving hundreds of thousands of dollars.
Abstract: CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.