Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop productivity tools. Thus, business solutions need familiar, easy-to-learn user interfaces. They need to be “process-centric” and role-based. And they need to provide a bridge between the worlds of structured business applications and unstructured desktop productivity software.
to use communication and desktop productivity tools. They manage information differently, and they perform tasks that are specific to the role they have. Business management solutions have very structured data, very controlled data, and appropriately so. To empower these users, the business solution needs a familiar user interface that is easy to learn. It needs to be “process-centric,” organized around the typical things that employees do through the course of a day. It needs to be rolebased. And, it