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Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

developing customer service  Product Data Management (Wikipedia) Developing a Universal Approach to Cleansing Customer and Product Data Product Data is also known as : Product Data , Product Data Management , PDM , Find Product Data , Looking for Product Data , Managing Product Data , Product Data Sheets , Product Data Sheets Available , Highlighted Product Number , Model for Data Exchange , Download Product Data , Product Data Management Solution , PDM Solution , Speed Product Development , Accurate Product Data , Product Data Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » developing customer service


Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

developing customer service  customers. Include Customers in Developing Their Profile Ask your customers what they think is important for you to know about them. You can build customer profiles by following individuals on social media. Solicit their feedback through surveys. You don’t need to hire a private detective and you don’t need to know everything about them—just a few focused, relevant points. Most people will gladly provide much of the information you need, as long as they see the value in doing so. You need to Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

developing customer service  be dramatically improved by developing a standard project plan, predetermining the type of resources to staff it, leveraging scrubbed deliverables from previous engagements, and using pre-built executive interview sheets for data collection. This preparation could be completed on a project-by-project basis in order to manage project risk for any particular engagement. However, by institutionalizing that discipline through productizing the offering once, and then repeating delivery over and over again, Read More...
Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

developing customer service  popular and achievable, and developing those types of focused offerings will be a major challenge for the likes of Microsoft or SAP. There is a limited set of software services that can be delivered to address the specific pain points of user enterprises, and these vendors need to painstakingly find those pain points and then figure out which of those can be satisfied by a hosted service. For example, SSA Global is currently focusing on how to enable its transport management, global trade management Read More...
Comparing On Demand Customer Relationship Management Service Alternatives
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific

developing customer service  a particular process (e.g. developing and approving new entries into a customer support, frequently asked question-type knowledgebase) and segments the process into four or five steps will not be a good match for an enterprise that has only one or two people who will want to perform this process in one or two steps. Vertical (Industry Specific) Features We are often asked which approach is better: customizing a basic CRM solution to meet an enterprise's industry-specific requirements, or buying an Read More...
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

developing customer service  epicor,vantage epicor,platinum 4.2 epicor sql 2000,aurora scala epicor,erp evaluations epicor,epicor vs great plains,epicor vantage trimming,epicor vantage review,epicor software,epicor review,epicor lawsuit,analyze hr epicor,syteline vs epicor,swot analysis for epicor,sun systems epicor erp comparison,epicor,vantage epicor,platinum 4.2 epicor sql 2000,aurora scala epicor,erp evaluations epicor,epicor vs great plains,epicor vantage trimming,epicor vantage review,epicor software,epicor review,epicor lawsuit,analyze hr epicor,syteline vs epicor,swot analysis for epicor,sun systems epicor erp comparison,epicor for service enterprises,epicor management,epicor implementation,access inventory software,distribution business software,epicor review Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

developing customer service  Improving Service Quality | Developing Service Life Cycles | Service Management Performance | Service Desk Management | Implementing Service Management | Identifying Service Life Cycle | Service Portfolios | Progression of Service Management | Successful Service Management | Existing Service Catalogs | New Service-centric Understanding | Business Service | Improving Service Management | Service Process Improvements | Existing Service Life Cycles | Integrating Service Management Solution | Understand Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

developing customer service  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More...
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

developing customer service  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Software— Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

developing customer service  Service-parts Management Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins. Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

developing customer service  management is well-organized. In developing countries like India and other Asian countries, however, service parts management is still nascent. Manufacturers and service centers in these regions may thus not be able to obtain benefits from the business opportunities which are increasing due to high market growth and favorable government policies. For instance, the Indian government recently announced policies to enhance India's status as a major hub for small car manufacturing. Demand for small cars in Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

developing customer service  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More...
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

developing customer service  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More...

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