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Abstract: Customer buying decisions are often affected by “inspiration”—an emotional state that separates a casual browser from an engaged customer. Successful retail merchandisers select products and promote them in ways that lure prospects into the selling environment. But what are the elements of an ideal selling environment? How can you
create one? And how can you tell if it’s working? Learn more about how to inspire customers.
PubDate: 2/4/2009 2:19:00 PM
Abstract: Storage system administrators are constantly battling with growing volumes of data. But can you create more space-efficient storage? You can. With a data virtualization solution like NetApp Snapshot, administrators can create point-in-time copies of data volumes—consuming only a fraction of the space normally required. Find out how using data virtualization tools can help reduce your ongoing data storage management costs.
Abstract: Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult to reach profitability.
Abstract: ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses one of the potential fatal flaw areas in the CPG industry.
Abstract: Five key vendors, Compaq, HP, IBM, Intel, and Microsoft have allied together to develop a new hardware and software specification for personal computer security. The alliance has set a goal of publishing a specification proposal by the second half of 2000. It remains to be seen what impact this will have on the rapidly increasing number of information security attacks.
Abstract: In the face of increasing global competition, a retail company can remain visible only if it provides a differentiated shopping experience for customers. The majority of retailers, however, are still struggling with inadequate technology and the difficulty of hiring and training competent in-store salespeople. Discover the strategies other retailers are using to anticipate customer needs and improve customer satisfaction.
Abstract: To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent merchandising or customer service. So how do retailers try to hook customers with fresh, unusual, and relevant shopping experiences? Learn about the results of a global survey of 180 senior retail execs, looking at three aspects of merchandisers’ relationships with customers.
Abstract: IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services.
Abstract: The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship management (CRM) software from Microsoft Dynamics, recently upgrading to version 3.0 for enhanced workflow features. Learn more about how the company benefits from the solution.
Abstract: In today’s competitive market, creating and maintaining successful customer relationships is vital. That’s why everyone involved with the customer must work together as a team. In most companies, sales, engineering, and marketing often use separate systems—causing communication gaps in customer support. Discover how sharing information through integrated customer relationship management (CRM) can help bridge those gaps.
Abstract: Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not traditionally considered a profit center. You need a business plan to gain management buy-in for your proposed HR project. Not sure what your plan should address? Find out the key components of a persuasive and detailed business case, so you can get support for your initiative.
Abstract: Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management. Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they’ll have to go that extra mile. To better measure customer’s attitudes and behaviors, companies must make loyalty management an integral part of their business strategy.
Abstract: Most people recognize that a robust control phase is the key practice separating Six Sigma from other process control methodologies. Unfortunately, many Six Sigma programs do not practice a robust control phase—with the result that old habits take over, and improvements gradually degrade. Worse, nobody even knows it happened! Why would well-intentioned people allow this to happen?
Abstract: Product roadmaps can mean the difference between success and failure in product delivery. Done correctly, they can help win large customers, and guide strategic planning efforts. Unfortunately, most product roadmaps are created under pressure when company management makes a last-minute request. As a result, they don’t have the impact they should, and can be a source of product management misery.
Abstract: Any company efficiency improvements are going to involve business process management (BPM). BPM ensures process consistency, optimizes business processes, and ensures compliance. The result is not only cuts in cost and time, but it adds a price value and creates a price advantage which helps companies enhance their competitive edge.
Abstract: Compaq has jumped into the home Internet Appliance game with its latest iPAQ offering. Is this a continuation of computer manufacturers attempting to create a market?
Abstract: In its simplest sense, enterprise resource planning (ERP) systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more.
Abstract: QAD still has to create greater market recognition and additional revenue. QAD admits it has been struggling to offer complete
Abstract: Companies relying on manual implementation and support for lean and world class methodologies risk losing corporate consciousness. Avoid the pitfalls of lost information and flexibility; place value on performance gaps and create matrixes of tools and applications to prioritize issues.