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Documents related to » dialer


Cisco Steps into E-Mail Management
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company mailboxes or to a Web site, has been chosen by brand name companies for inbound e-mail response management.

DIALER: cisco, ip phone, routers, smartnet, switches, ip telephony, catalyst 2950, switch, router, catalyst 3750, email management software, hierarchical, ip phones, voip phones, voip acd, voip phone, acd software, predictive dialer software, software dialer, callcenter software, email management system, ivr systems, auto dialer software, free ivr software, voip dialer, acd phone systems, call distribution system, telephony software, ivr system, interactive voice response systems, phone system, acd systems, email management systems, interactive voice response system, acd system, e-mail management, .
1/3/2000

Hosted VoIP Buyer’s Guide: Creating Virtual Offices
Whether starting a business, setting up new office locations, or supporting employees while on the road, hosted voice over Internet protocol (VoIP) can help each situation by setting up “virtual offices.” This white paper will show examples of how a business can lower costs and increase flexibility with a new hosted VoIP solution by creating a virtual office environment.

DIALER: buyer’s guide, hosted voip, hosted voip pbx, hosted voip solutions, hosted voip solution, business hosted voip, hosted voip for business, hosted voip business, hosted voip providers, hosted voip services, hosted voip systems, hosted voip phone, hosted voip system, hosted voip phone systems, hosted voip service, hosted voip switch, hosted voip phone system, hosted voip billing, hosted voip provider, hosted voip reviews, hosted voip review, hosted voip softswitch, small business hosted voip, hosted voip small business, hosted voip for small business, best hosted voip, hosted voip call center, .
2/25/2011 5:01:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

DIALER: center solution include: Predictive Dialer: An ideal tool for outbound-calling campaigns, a predictive dialing system is an automated outbound dialing system that only connects agents to calls answered by real people. Five9 s predictive dialing function, for example, anticipates when an agent will become available, and then accelerates or decreases the outbound dialing rate accordingly. So as more agents use the system, the system improves its accuracy at predicting average call length and agent
11/13/2007 5:13:00 PM

Sword Ciboodle—One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

DIALER: with Avaya , Mosaix dialer, mainframe applications, and FedEx and/or UPS parcel tracking.   The Ciboodle Platform The Ciboodle Platform (a.k.a., Ciboodle) links and extends CRM to business processes that can be modeled in a way that is in tune with the business drivers and customer interactions for each organization. The platform comprises several modules, plus the integration framework called Ciboodle Development Kit , with advanced capabilities within each module, such as e-mail, knowledge management
3/20/2012 4:02:00 PM

SMB Phone Systems Buyer’s Guide
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

DIALER: to become free; the dialer s extension will ring with the call when the originally dialed extension is free Call wait - receive a tone or a light indicating that another call is waiting for attention Call pick up - take a parked call off hold Call recording - feature to record a conversation or a conference call Do not disturb - ability to ignore all incoming calls; it can be achieved by keeping the ringer on mute mode or by keeping the phone on busy mode Outgoing call management features: Direct
11/6/2009 4:03:00 PM

Enterprise Phone Systems Buyer’s Guide
Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white papers. Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

DIALER: to become free; the dialer s extension will ring with the call when the originally dialed extension is free Call wait - receives a tone or a light indicating that another call is waiting for attention Call pick up - takes a parked call off hold Call recording - records a conversation or a conference call Do not disturb - ignores all incoming calls; it can be achieved by keeping the ringer on mute mode or the phone on busy mode Direct inward dialing - allows users to connect directly to desired
4/9/2010 12:04:00 PM


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