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Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

differences between front end process back end processes  one of the big differences between manufacturing supply chain optimization and service chain optimization is that the service chain deals with people and the use of their time, rather than with stocking  raw materials  and subassemblies or  work-in-process (WIP) . One Cannot Store (Let Alone Reverse) Time – Use It or Lose It! While both supply chain types have network locations (nodes) to contend with, the physical movement of service resources is more dynamic than the stocking of inventory. Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » differences between front end process back end processes


These are the Times of CRM Vindication and Validation - Part 3
Part 1 of this series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM

differences between front end process back end processes  ’s article indicated  that differences in data quality can amount to a 66 percent shift in revenue from customers. More accurate customer segmentation, lead qualification, and lead scoring based on insightful customer data helps companies to focus on the prospects most likely to buy. For this to happen, companies must know their ROC (return on customer) and their  market share  goals and strategy. As a recap, organizations should be able to quickly create campaigns, distribute communications, Read More...
Aligning Java-based Application Strategies
In announcing their merger plans, Lawson and Intentia will not only have to grapple with the usual issues, but will have to deal with the nuanced differences in

differences between front end process back end processes  Java-based Application Strategies IBM and Lawson Alliance Reviving legacy systems, and combating software bloat are two reasons why Intentia and Lawson have embarked on a Java-based application strategy and they announced their plans during Intentia's Conference and User Exchange (CUE) . At the same time, IBM and Lawson announced that Lawson will optimize and standardize its comprehensive business applications portfolio on IBM's open standards-based software and hardware, and the companies will Read More...
One Vendor's Exploit of Marrying Infrastructure with Selling and Fulfillment Applications
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling Commerce, a traditional integration

differences between front end process back end processes  availability, or pricing (see Differences in Complexity between B2C and B2B E-commerce ). It is also important to integrate channel partners into the selling experience. Companies should to be able to allow their partners to not only have a web portal to purchase products and services, but they also need to allow them to be part of the quoting process and leverage quoting capabilities of a manufacturer or retailer, and allow partners to add their products along with the manufacturer's to the quotes that Read More...
Welcome to the CRM Mid-Market Abyss-PeopleSoft
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step

differences between front end process back end processes  What are the Cultural Differences between the SME and a Large Enterprise? An SME is not big, mature, resource-rich, capital-comfortable, or very knowledgeable about what CRM system it wants. Vendors identify the mid-market range from a low end of $50 million to a high end of $1 billion (USD). Individuals have multiple roles in an SME and their business processes are underdeveloped, with best practices often nonexistent. They view CRM as modular versus enterprise-wide and their CRM implementation should Read More...
Business Process Management (BPM) RFI/RFP Template
Process Modelling, Security Management, Process Collaboration, Form Management, Workflow Portal, Monitoring and Management, Process Analytics, and Product

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Sales Process Map
Today’s new technologies and tools are changing the sales process. Sales teams that incorporate social insights into the sales process are pulling ahead, while

differences between front end process back end processes  sales process map,increase leads generation,optimize sales leads,sales leads qualification,sales deals,increase sales,marketing automation,salesforce Read More...
Business Process Management (BPM) Software Evaluation Report
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which

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Managing Risk through Financial Processes: Embedding Governance, Risk, and Compliance
Initiatives to automate and streamline financial processes often focus more on reducing costs than adding value. Adding the kind of value you should have in your financial processes stands at the heart of a broader initiative known as governance, risk, and compliance (GRC). Learn why embedding the components of GRC within your financial processes can help you track financial flows and alert you when things might go awry.

differences between front end process back end processes  Managing Risk through Financial Processes: Embedding Governance, Risk, and Compliance Managing Risk through Financial Processes: Embedding Governance, Risk, and Compliance Source: SAP Document Type: White Paper Description: Initiatives to automate and streamline financial processes often focus more on reducing costs than adding value. Adding the kind of value you should have in your financial processes stands at the heart of a broader initiative known as governance, risk, and compliance (GRC). Learn why Read More...
Optimizing the Development Process
One of the most formidable IT challenges that companies must solve is the extreme cost of the development process. Don’t let your data warehouse development project become part of the 50 percent that’s abandoned—and don’t lose time and money. Learn how to optimize your development process and improve the performance of your database management systems through a complete examination and debugging of your database schema.

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Managing Your Business Processes to Create Competitive Advantage
Any company efficiency improvements are going to involve business process management (BPM). BPM ensures process consistency, optimizes business processes, and ensures compliance. The result is not only cuts in cost and time, but it adds a price value and creates a price advantage which helps companies enhance their competitive edge.

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