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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 direct access for customer representatives to the back end software package for billing information

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » direct access for customer representatives to the back end software package for billing information

SaaS Buyer's Guide for Wholesale and Distribution


SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

direct access for customer representatives to the back end software package for billing information  marketing department can indeed direct a campaign at those customers who bought and enjoyed their previous product—and paid their bills on time. Is a modular ERP application any different than my current stand-alone applications today? The beauty of an ERP application is that it is a suite that all works together—without this capability, you can''t have seamless business processes. Modularity comes to play mainly in how you purchase and implement your ERP system. You may not need all applications at Read More

Enterprises Reap Rewards of Modernizing Their ERP Systems


With increased mergers and acquisitions at the global level, organizations have started recognizing the benefits of upgrading to a modern enterprise resource planning (ERP) platform and a service-oriented architecture (SOA). Learn how different approaches to ERP system and architecture upgrades can help your company drive down costs, raise employee productivity, and produce meaningful business process improvement.

direct access for customer representatives to the back end software package for billing information  ERP system has a direct correlation to whether it will get used extensively. And one gets better results when a system is heavily utilized. The economy of scale from mass adoption is the only way to measure the success of an IT project. Similarly, the IT department now needs to step up to the plate to ensure that its ERP system - once upgraded - will function properly to meet the 24 x 7 requirements of today''s digital marketplace by preventing any unscheduled downtime. Historically, applications Read More

Sage Saleslogix Guidebook


If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you achieve more value. And if you’re considering Saleslogix for your new CRM solution, you’ll learn best practices, including how to integrate and customize; how to move from sales to support, service, and marketing; and how to think strategically about training.

direct access for customer representatives to the back end software package for billing information  field sales personnel with direct access through SalesLogix. Another company used SalesLogix to automate the delivery of materials lists to suppliers based on deals closed in the system, streamlining supplier communications and reducing opportunities for error. Automate lead distribution and other tasks Automating lead generation distribution and other tasks using SalesLogix can enable companies to accelerate the customer acquisition process, increase sales and marketing productivity, and build stronger Read More

TEC's Mid-market ERP-Distribution Buyer’s Guide


Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices, you need accurate and unbiased information. This comprehensive guide from TEC and SupplyChainBrain provides a state-of-the-market analysis, success stories from your peers, in-depth information on solutions, and a directory of the leading vendors in the field.

direct access for customer representatives to the back end software package for billing information  shipped over 300. Rugs Direct has also seen a reduced burden on its customer service center by developing a frontend customer service and POS interface to provide staff with access to all mission critical information from one screen. With Epicor for Distribution, we are able to provide a high level of order detail and tracking which has significantly reduced the number of calls from customers and suppliers on order status, said Kremer. This translates to a significant cost savings as well as Read More

K8 for ERP for Distribution Product Certification Report


K8 is TEC Certified for online evaluation of enterprise resource planning (ERP) for distribution solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

direct access for customer representatives to the back end software package for billing information  ERP for distribution,ERP for distribution software,distribution ERP,distribution ERP software,ERP distribution solution,enterprise resource planning for distribution,K8,K8 solution,Kerridge Commercial Systems Read More

IFS Applications (version 8.0) for ERP for Services Certification Report


IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services (non-manufacturing) in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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The Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions


Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best-of-class applications generally lack strong integration tools. As a result, many companies cannot support change effectively. See how you can supplement the capabilities of your legacy ERP solutions with a flexible, innovative financial management system-and thrive during change.

direct access for customer representatives to the back end software package for billing information  technology interoperability,CODA link architecture,business change management,systems integration,UNIT4 CODA,CODA financials,Coda enterprise business system,UNIT4 Read More

The Insider’s Guide to Great Customer Service on the Web


Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site.

direct access for customer representatives to the back end software package for billing information   Read More

Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark


North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus, continuous improvement of processes is imperative to remaining competitive. How close is your company to world-class? And how focused are you on process improvement? Find out how get started on a process improvement strategy that will have long-term benefits.

direct access for customer representatives to the back end software package for billing information   Read More

Transition for Manhattan Associates Necessary for Long Term Growth


Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center management and Internet fulfillment. 1999 was a difficult year for the vendor, marked by reorganization and management turnover in the midst of rapid corporate expansion. Completing its transition to an Internet enabler will be important for Manhattan's long term future.

direct access for customer representatives to the back end software package for billing information  Replenishment).. Heavy reliance on direct sales: Essentially all of Manhattan''s products are sold via direct sales. The high overhead is evident in the company''s sales and marketing expenses, which account for over 36% of total expenses. Certain third party integrators receive finder''s fees from Manhattan and represent the company''s only quantifiable indirect channel. Vendor Predictions Manhattan will unveil a definitive Internet strategy that will focus its product development efforts and alliance struct Read More

Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report


Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Support for Old Releases-Good for the User but Is It Good for the Vendor?


The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.

direct access for customer representatives to the back end software package for billing information  supported.) Revenue is derived directly from customers taking support. Indirectly, vendors also typically feel that a customer on support is more likely to purchase more software and services, however few vendors consider this (and they should not) when making the decision whether to support an older release. If comparing the projected cost to the projected revenue, does the vendor see an adequate return on investment (ROI)? If so, then it looks upon supporting the older release as more favorable (other i Read More

Logic Software


Established in 1999, Logic Software, Inc. specializes in the development and design of custom software applications, programming services outsourcing, and "shrinkwrap" software development. It is a privately owned company with headquarters in Toronto, Ontario (Canada), and an offshore development department located in Belarus. Logic Software products are used at sites in over fifteen countries.

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Oracle JD Edwards EnterpriseOne 9.0 for ERP for Mixed-mode Manufacturing Certification Report


Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of mixed-mode manufacturing solutions in the enterprise resource planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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