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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 direct access for customer representatives to the back end software package for billing information

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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SaaS Buyer's Guide for Wholesale and Distribution


SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

direct access for customer representatives to the back end software package for billing information  marketing department can indeed direct a campaign at those customers who bought and enjoyed their previous product—and paid their bills on time. Is a modular ERP application any different than my current stand-alone applications today? The beauty of an ERP application is that it is a suite that all works together—without this capability, you can''t have seamless business processes. Modularity comes to play mainly in how you purchase and implement your ERP system. You may not need all applications at Read More

Enterprises Reap Rewards of Modernizing Their ERP Systems


With increased mergers and acquisitions at the global level, organizations have started recognizing the benefits of upgrading to a modern enterprise resource planning (ERP) platform and a service-oriented architecture (SOA). Learn how different approaches to ERP system and architecture upgrades can help your company drive down costs, raise employee productivity, and produce meaningful business process improvement.

direct access for customer representatives to the back end software package for billing information  ERP system has a direct correlation to whether it will get used extensively. And one gets better results when a system is heavily utilized. The economy of scale from mass adoption is the only way to measure the success of an IT project. Similarly, the IT department now needs to step up to the plate to ensure that its ERP system - once upgraded - will function properly to meet the 24 x 7 requirements of today''s digital marketplace by preventing any unscheduled downtime. Historically, applications Read More

Sage Saleslogix Guidebook


If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you achieve more value. And if you’re considering Saleslogix for your new CRM solution, you’ll learn best practices, including how to integrate and customize; how to move from sales to support, service, and marketing; and how to think strategically about training.

direct access for customer representatives to the back end software package for billing information  field sales personnel with direct access through SalesLogix. Another company used SalesLogix to automate the delivery of materials lists to suppliers based on deals closed in the system, streamlining supplier communications and reducing opportunities for error. Automate lead distribution and other tasks Automating lead generation distribution and other tasks using SalesLogix can enable companies to accelerate the customer acquisition process, increase sales and marketing productivity, and build stronger Read More

TEC's Mid-market ERP-Distribution Buyer’s Guide


Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices, you need accurate and unbiased information. This comprehensive guide from TEC and SupplyChainBrain provides a state-of-the-market analysis, success stories from your peers, in-depth information on solutions, and a directory of the leading vendors in the field.

direct access for customer representatives to the back end software package for billing information  shipped over 300. Rugs Direct has also seen a reduced burden on its customer service center by developing a frontend customer service and POS interface to provide staff with access to all mission critical information from one screen. With Epicor for Distribution, we are able to provide a high level of order detail and tracking which has significantly reduced the number of calls from customers and suppliers on order status, said Kremer. This translates to a significant cost savings as well as Read More

Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report


Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Addsum Business Software


Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven custom programming and commercial software development services. Addsum’s applications run almost exclusively on Microsoft network operating system platforms. The company is located in Salt Lake City, Utah (US).

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Putting the "I" in CRM Series 1: The Impact to the Sales Team


Customer relationship management (CRM) has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.

direct access for customer representatives to the back end software package for billing information  customer relationship management, CRM systems, crm benefits, individualized crm, Read More

Navigator One for SAP Business One: ERP for SMB Competitor Analysis Report


The accounting and ERP for small and medium businesses (SMB) evaluation model targets functional requirements for a fully featured accounting solution. In addition to supporting accounting requirements, it is applicable for those researching an ERP system suitable for small and medium businesses (SMB). It includes categories such as General Ledger, A/P and A/R, Payroll, Job and Project Costing, Multinational Accounting, Manufacturing, Inventory, Technology, and much more.

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Combating Malware: Leveraging the Power of the Planet


The amount of malware that is being released around the world is increasing at an alarming rate. To combat these cyber-crimes, new layers of protection are needed that take advantage of automating the entire malware protection cycle—from sample collection, analysis and classification, to remediation. By combing automation with Panda’s Collective Intelligence, targeted attacks can be detected more quickly and efficiently.

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The Travel and Expense Management Guide for 2014: Trends for the Future


Organizations typically spend 10 percent or more of their annual budget on expenses related to business travel. They need to reevaluate existing strategies for travel and expense management, how to overcome key challenges, and structure a robust program that balances core competencies and modern technology enablers. This paper focuses on the general business trends and economic challenges organizations face today.

direct access for customer representatives to the back end software package for billing information  T&E, travel and expense management, T&E solution, T&E management, end-to-end expense management solutions Read More

IFS Applications (version 8.0) for ERP for ETO Manufacturing Certification Report


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The Insider’s Guide to Great Customer Service on the Web


Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site.

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CHAMPS Software, Inc.


Champs Software, Inc. is focused on creating and implementing software solutions that enable large enterprises to optimize the life cycles of their capital assets.

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ECi Software Solutions M1 for Enterprise Resource Planning for Discrete Manufacturing Certification Report


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Oracle's ERP system for discrete manufacturing, E-Business Suite (12.1), is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 26-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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