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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 direct connect


KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part One
TEC senior analyst P.J. Jakovljevic attended the KANA Connect conference, and reports on the company's recent acquisition by Verint, with an in-depth look at

direct connect  office too has a direct impact on the customer experience. According to the CapGemini Consulting 2013 report Backing up the Digital Front: Digitizing the Banking Back Office , 60 percent of customer dissatisfaction originates in the back office and up to 20 percent of contact center volume is due to back office execution issues with the myriad of functions and tasks performed in the back office including with financial transactions, loan processing and underwriting, customer accounts, claims processing, a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Analysis of HP and Notable Solutions Inc. decision to Integrate Paper Documents Into Microsoft Knowledge Management and Messaging Applications


System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card and a simplified installation user interface.

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KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part Two


In the second part of a two-part series about the KANA Connect 2014 conference, TEC's P.J. Jakovljevic takes a look at what has transpired since the KANA-Verint merger announcement and what we should expect from the actionable intelligence solutions vendor in the near future.

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When the Bigger Fish Eats the Smaller to Become a Bigger Fish


This time the merger and acquisition of Connect-Care by Firstwave appears to be a search for vertical market access. Connect-Care provides a direct reach to 87 software vendors that may represent both vertical expertise and a network of resellers. The stakes are high. Will the Firstwave technical lead and the Connect-Care vertical expertise bring a best-of- breed CRM application that the market needs?

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An ERP Vendor, with its Powerful Parent Backing, Tackles Software as a Service


Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user companies currently use. The vendor's software-as-a-service offering is one of the routes it plans to take to get there.

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How SharePoint Can Help Connect People, Processes, and Information


Microsoft SharePoint products and technologies are server applications that can provide organizations with an integrated solution for collaboration, content management, business processes, business intelligence (BI), enterprise search implementation, and portal development. Find out how SharePoint can meet your intranet, extranet, and Internet needs, and compare offerings for all levels and groups of users.

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IT Governance: Maximizing the Business Investment


Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization. Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from those offered by the enterprise resource planning (ERP) industry.

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From Lean Manufacturing to Lean Supply Chain: A Foundation for Change


As apparel and textile companies move to outsourcing production—relinquishing direct control in favor of a more cost-effective manufacturing model—a lean supply chain may appear to be the next logical step for further implementing cost and operational improvement. Not so, however. You can’t have a lean supply chain without lean manufacturing. Regardless of whether you or your partners engage in production, lean manufacturing is the lean engine that drives lean supply chain efficiencies. Accordingly, the business requirement for stability in a constantly changing demand environment motivates the fashion industry’s search for lean supply chain management principles and practices. Intentia, in cooperation with industry experts, have written a series of thought leadership white papers on the concept of implementing lean supply chain in the fashion industry. The second of this series, From Lean Manufacturing to Lean Supply Chain explains how lean manufacturing relates to lean supply chain management and where it differs and sometimes conflicts.

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Take the Direct Road to Success with Seamless DSD


The future, they say, is demand-driven. Not having the data you need to forecast your supply and demand processes means you’re in the slow lane toward a successful future. But if you already know store information is vital to your supply chain, you’re halfway there. Go the distance: learn how direct store delivery (DSD) solutions can give your consumer package goods (CPG) company more control over supply chain processes.

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What’s Up with Computer Associates?


In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point.

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Global Software Aspirations


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Jobpartners


Jobpartners helps Human Resource executives effectively attract, connect, develop and retain the quality people their organisations need to remain competitive in today’s global business environment. Traditional HR, talent management and ERP systems are designed as “one size fits all.” As a result, they are too generic for most HR professionals – and too complex for line managers.

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The Complexities of Quote-to-order and Possible Solutions


It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities for reaching manufacturing clients have opened up, and new sales opportunities have become available.

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Bond Talent Software


Since 1980, Bond has provided software designed to help temporary staffing services, direct hire recruiting companies, consulting firms, and corporate human resource (HR) departments deliver a higher level of service to their candidates, customers, and employees.Headquartered in the United Kingdom (UK), Bond also has offices in the United States (US), Australia, Hong Kong, Japan, Canada, and South Africa. The company has nearly 2,000 customers and more than 500 employees worldwide.

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Desktop PCs: Meet the New Boss, Same as the Old Boss… (Dell)


This year, the market can be summed up as 3D: Dell Direct Desktop. In comparison, Compaq and IBM are looking a little flat.

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