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Documents related to » Direct Tv Customer Service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

DIRECT TV CUSTOMER SERVICE: exporter, and a large direct marketing firm. The list of credibility factors could get quite long, and yet the exact nature of work completed as part of the project would differ significantly from prior projects due to differences in business operations, personnel and skills, and so on. As such, the productization effort will not ensure that duplicate projects will be completed. It only attempts to minimize the differences among projects. Sales Effectiveness Professional services firms are increasingly lo
5/16/2005 12:00:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

DIRECT TV CUSTOMER SERVICE: SaaS, software as a service, hosting, ASP, application service provider, software on-demand, utility computing, software, Internet, software delivery, multi-tenant.
3/15/2006

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

DIRECT TV CUSTOMER SERVICE: . To reach Rich directly, contact him at rhanks@mshare.net or (801) 263-2333. Searches related to Recession? Steal Market Share by Increasing Customer Service! : Customer Services | Customer Service Account | Customer Service Articles | Customer Service Business | Customer Service Call Center | Customer Service Center | Customer Service Communication | Customer Service Companies | Customer Service Complaints | Customer Service Courses | Customer Service Definition | Customer Service Department | Customer
8/3/2009 3:20:00 PM

IFS Wins in Field Service Management » The TEC Blog


DIRECT TV CUSTOMER SERVICE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Navigating Between Service Management Scylla & Charybdis – Part 2 » The TEC Blog


DIRECT TV CUSTOMER SERVICE: aftermarket, asset management, best buy, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, geek squad, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, sla, slm, spare parts, sustainability, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
19-03-2010

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

DIRECT TV CUSTOMER SERVICE: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004

The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

DIRECT TV CUSTOMER SERVICE: service management, service enterprise, customer service, profit center.
2/21/2013 5:38:00 PM

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

DIRECT TV CUSTOMER SERVICE: itil implementation, service and support conditions, itil implementation plan, itil implementation roadmap, itil implementation project, itil implementation guide, itil implementation plan template, itil implementation strategy, itil implementation project plan, itil implementation steps, itil implementation templates, itil implementation checklist, benefits of itil implementation, itil implementation approach.
1/28/2011 3:41:00 PM

The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

DIRECT TV CUSTOMER SERVICE:
11/14/2006 4:37:00 AM

Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog


DIRECT TV CUSTOMER SERVICE: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, servigistics, sla, slm, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010

How to Find the Right Payroll Service
Payroll is a vital yet meticulous component of operating a business, and it involves much more than just paying employees. Some large businesses have a separate department handling payroll duties, but many small to medium businesses outsource their payroll needs. No matter what option works for you, the best decisions are informed decisions, and this how-to guide can help you manage all your payroll needs.

DIRECT TV CUSTOMER SERVICE:
8/30/2007 1:38:00 PM


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