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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 direct tv customer service


A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

direct tv customer service  CSG Systems , are direct competitors of Amdocs. Moreover, many still believe that Convergys might have another edge over Amdocs due to its WIZARD system (which came from the acquisition of former Israeli company Wiztec Solutions ). WIZARD does billing for video broadcasts and is aimed at the cable and satellite communications market. This concludes Part Two of a three-part note. Part One profiled the company. Part Three will cover alliances, challenges, and make user recommendations.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » direct tv customer service

TradeStone Software STARS 2013: Retail Rocks! Part 1


While I have repeatedly met with TradeStone Software’s top executives at the company’s head office in Gloucester, Massachusetts (and elsewhere, such as at the multiple annual NRF BIG Retail Show events in New York City) and seen its software in action, 2013 was the first time that I have ever attended the company’s user conference, STARS (Simplifying Technology Around Retailers and Suppliers

direct tv customer service  into owned retail and direct-to-consumer businesses. Everyone is playing in everyone else’s sandbox, and the destinies of all retail stakeholders are being transformed in the process. Citing a slew of retailer examples (which at times was hard to follow, like trying to drink from a fire hose), Spieckerman revealed the following three “retailNXT” trajectories (based on several internal coordinates) that will rock the retail reality in 2013 and beyond, along with tools and tactics for harnessing the t Read More

One Vendor’s Mission to Make Service Businesses Click - Part 4


Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as mobile computing

direct tv customer service  wins, such as at Direct TV , will help with regard to the vendor's future revenues that will be derived from these “VIP” customers. For any of the above reasons, ClickSoftware may not be able to compete successfully against its current and future competitors in the long term. Still, the company is currently quite far from running out of the steam, and not many vendors have been that rapidly growing and touting new user adoption these days. At the end of the day, dear readers, your comments, thoug Read More

A Drop-ship Enablement Pioneer Leads the Way


By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any retailer to electronically integrate with its suppliers, regardless of the idiosyncratic systems and capabilities that might exist among them.

direct tv customer service  it. The parent company's direct fulfillment infrastructure would not work as well for iQVC, simply due to the nature of Internet surfing, and the far broader scope of merchandise available on iQVC. Without the time constraints of hourly television programming, the Web division gives customers more options (and QVC more opportunities) for sales. In addition to the about 2,000 products seen on TV each week that are available for purchase online at anytime, the Web site works with about 200 additional vendor Read More

Credit (or Blame) KANA Express for Your Next Flower Delivery


It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store, online, on their mobile device, or within their social networks. The challenge for every customer care organization is to provide reliable and memorable experiences across every service channel—consistency is critical in delivering great

direct tv customer service  and the Web for direct sales to consumers, growing a single flower shop into the world's largest florist, with revenues exceeding $700 million. Over the years and through a combination of internal development and strategic acquisitions, the family has expanded to include many other well-known gift brands, including Fannie May Fine Chocolates, The Popcorn Factory,  and Celebrations.com . Never one to shy away from leveraging technology for its business goals, 1-800-FLOWERS.COM in early 2013 selected the Read More

How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

direct tv customer service  convert service calls sales,convert,service,calls,sales,service calls sales,convert calls sales,convert service sales,convert service calls. Read More

7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

direct tv customer service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More

Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

direct tv customer service  ERP, CRM, SCM, business consulting Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

direct tv customer service  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More

The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence


This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction.

direct tv customer service  customer analytics, IBM, customer data, business analytics, customer experience, customer intelligence, IBM Predictive Customer Intelligence, SPSS, Cognos Read More

Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

direct tv customer service  Group Auto Industry Parallels Direct parallels can be drawn between the software industry today and the auto industry of 20 years ago. In the mid-1980s, the U.S. auto industry was going through a period of change. The domestic industry had consolidated to a couple of large players, there was increased global competition from new Asian and European competitors, growth curves had slowed, and the drive to control and reduce costs was leading to outsourcing. So, looking at the auto industry of today may Read More

Mastering the Customer Experience


Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

direct tv customer service   Read More

Customer-centric CRM


Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

direct tv customer service   Read More

Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

direct tv customer service  IBM, customer analytics, marketing, customer data, business analytics, customer relationship, customer retention, customer loyalty, customer service Read More

E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

direct tv customer service  their orders online, with direct integration to PRISM for real-time product, pricing and order status information. All information shown is specific to that particular Customer/Distributor, who must register before entering the site. Detailed product information, including Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS) information, accessible both to end-users and to distributors who carry the product line. H.B. Fuller found that providing key information such as product information an Read More