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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

direct tv customer service  CSG Systems , are direct competitors of Amdocs. Moreover, many still believe that Convergys might have another edge over Amdocs due to its WIZARD system (which came from the acquisition of former Israeli company Wiztec Solutions ). WIZARD does billing for video broadcasts and is aimed at the cable and satellite communications market. This concludes Part Two of a three-part note. Part One profiled the company. Part Three will cover alliances, challenges, and make user recommendations. Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » direct tv customer service


TradeStone Software STARS 2013: Retail Rocks! Part 1
While I have repeatedly met with TradeStone Software’s top executives at the company’s head office in Gloucester, Massachusetts (and elsewhere, such as at the

direct tv customer service  into owned retail and direct-to-consumer businesses. Everyone is playing in everyone else’s sandbox, and the destinies of all retail stakeholders are being transformed in the process. Citing a slew of retailer examples (which at times was hard to follow, like trying to drink from a fire hose), Spieckerman revealed the following three “retailNXT” trajectories (based on several internal coordinates) that will rock the retail reality in 2013 and beyond, along with tools and tactics for harnessing the t Read More
One Vendor’s Mission to Make Service Businesses Click - Part 4
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization

direct tv customer service  wins, such as at Direct TV , will help with regard to the vendor's future revenues that will be derived from these “VIP” customers. For any of the above reasons, ClickSoftware may not be able to compete successfully against its current and future competitors in the long term. Still, the company is currently quite far from running out of the steam, and not many vendors have been that rapidly growing and touting new user adoption these days. At the end of the day, dear readers, your comments, thoug Read More
A Drop-ship Enablement Pioneer Leads the Way
By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any retailer to electronically integrate

direct tv customer service  it. The parent company's direct fulfillment infrastructure would not work as well for iQVC, simply due to the nature of Internet surfing, and the far broader scope of merchandise available on iQVC. Without the time constraints of hourly television programming, the Web division gives customers more options (and QVC more opportunities) for sales. In addition to the about 2,000 products seen on TV each week that are available for purchase online at anytime, the Web site works with about 200 additional vendor Read More
Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

direct tv customer service  and the Web for direct sales to consumers, growing a single flower shop into the world's largest florist, with revenues exceeding $700 million. Over the years and through a combination of internal development and strategic acquisitions, the family has expanded to include many other well-known gift brands, including Fannie May Fine Chocolates, The Popcorn Factory,  and Celebrations.com . Never one to shy away from leveraging technology for its business goals, 1-800-FLOWERS.COM in early 2013 selected the Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

direct tv customer service  convert service calls sales,convert,service,calls,sales,service calls sales,convert calls sales,convert service sales,convert service calls. Read More
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

direct tv customer service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More
Service Partners
Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management

direct tv customer service  ERP, CRM, SCM, business consulting Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

direct tv customer service  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More
The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses

direct tv customer service  customer analytics, IBM, customer data, business analytics, customer experience, customer intelligence, IBM Predictive Customer Intelligence, SPSS, Cognos Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

direct tv customer service  Group Auto Industry Parallels Direct parallels can be drawn between the software industry today and the auto industry of 20 years ago. In the mid-1980s, the U.S. auto industry was going through a period of change. The domestic industry had consolidated to a couple of large players, there was increased global competition from new Asian and European competitors, growth curves had slowed, and the drive to control and reduce costs was leading to outsourcing. So, looking at the auto industry of today may Read More
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

direct tv customer service   Read More
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

direct tv customer service   Read More
Transforming Customer Service with Business Analytics
Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business

direct tv customer service  IBM, customer analytics, marketing, customer data, business analytics, customer relationship, customer retention, customer loyalty, customer service Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

direct tv customer service  their orders online, with direct integration to PRISM for real-time product, pricing and order status information. All information shown is specific to that particular Customer/Distributor, who must register before entering the site. Detailed product information, including Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS) information, accessible both to end-users and to distributors who carry the product line. H.B. Fuller found that providing key information such as product information an Read More

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