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Social Networks: How They're Turning CRM Upside Down
Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down

director of corporate social responsibility  of CRM, as TEC's director of research, Wayne Thompson, sits down with Paul Greenberg, author and internationally renowned expert on customer relationship management. They'll discuss the latest trends, which industries are best suited to take advantage of social networking, and what stops more companies from engaging in social networking or using its potential. Download Social Networks: How They're Turning CRM Upside Down today. This podcast examines the following questions: How are companies using social Read More
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Documents related to » director of corporate social responsibility


Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability
For years, utilities have seen a growing need to enable a smarter electric grid, promote cleaner power sources, and replace aging structures. These issues came

director of corporate social responsibility  McClelland is senior global director of the SAP Utilities & Energy Industry Solution Marketing group. He has worked in the utilities industry for over 25 years managing industry solutions and creating business strategy for utilities deregulation. Aditi Chhaya is a principal in the SAP Value Engineering team, focusing on strategic industries. She concentrates on helping customers develop value-based business strategies, enabled by technology, that align to corporate priorities. Further Reading To learn mor Read More
Review: Profits with Principles


director of corporate social responsibility  (a senior fellow and director of the Corporate Social Responsibility Initiative at Harvard’s Kennedy School of Government, and director of Business Leadership and Strategy at the Prince of Wales’ International Business Leaders Forum). [ii] The book is organized in two sections: “Doing Business in a Turbulent World” and “Putting Principles into Practice.”   Part One: Doing Business in a Turbulent World This section of the book focuses mainly on the fact that the way we do business has changed Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

director of corporate social responsibility  according to Andy Wojewodka, director of business systems and decision support, Del Monte Foods. Once they uncovered a problem, they had to go to other screens to find out what action they should take. To eliminate this inefficiency, Del Monte Foods deployed an event management solution from Infor. The solution was not only helping our users find a needle in the haystack, but also giving them the right information they needed to respond to issues as they surfaced, he says. As a real- life example, Read More
Single Version of the Truth
Today's enterprise is no longer a single, vertically integrated organization. Globalization, outsourcing, and off-shoring have created an environment where end

director of corporate social responsibility  Ms. Reed was previously Director, Logistics Solutions for Sterling Commerce, General Manager, Sales and Marketing for Premier Freight, Johannesburg, South Africa; and has held various other positions in the international freight management area. ChainLink Research is a bold new supply chain research organization dedicated to helping executives improve business performance and competitiveness. Read More
The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach
Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions

director of corporate social responsibility  Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data Read More
Justification of ERP Investments Part 1: Quantifiable Benefits from an ERP System
Studies that surveyed manufacturers about the impact of ERP systems on firm performance indicate that company size and industry do not affect the results

director of corporate social responsibility  of ERP Investments Part 1: Quantifiable Benefits from an ERP System Originally published - February 13, 2004 Justification of ERP Investments* The expected return on investment provides the cost justification and motivation for investing in ERP. There are quantifiable benefits as well as intangible benefits in the ERP investment decision. The quantifiable benefits have a bottom-line impact on profitability, asset turnover, and a potential effect on stock value. This section discusses the Read More
The Role of Sales Training Requirements Definition and Requests for Proposals in the Success of Technology Companies
The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements definition. When used as a

director of corporate social responsibility  Role of Sales Training Requirements Definition and Requests for Proposals in the Success of Technology Companies Introduction Sales training is a critical component contributing to the success of most technology companies. For sales and training executives and managers, assessing and selecting from among the many sales training and methodology providers can be a daunting task. However, sales training is a significant (and, from a financial reporting standpoint, often a financially material ) Read More
Social Media Kit
From small business to global enterprise, social media has taken the corporate world by storm, and it’s here to stay. So what is social media? And how do you

director of corporate social responsibility   Read More
Duke Corporate Education (Duke CE)
Burdened by reporting and tax compliance issues with its legacy financials system, Duke Corporate Education (Duke CE) needed a replacement solution to support

director of corporate social responsibility  Corporate Education (Duke CE) Burdened by reporting and tax compliance issues with its legacy financials system, Duke Corporate Education (Duke CE) needed a replacement solution to support its structure of international subsidiaries, and address multicurrency operations and intercompany transactions. Learn how Technology Evaluation Centers (TEC) helped Duke CE accurately define its requirements, and develop a detailed and efficient project plan. Read More
From Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed

director of corporate social responsibility  Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find Read More
CRM and Social Networking: Engaging the Social Customer


director of corporate social responsibility   Read More
State of the Art in TCO: Managing the Total Cost of Ownership
Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate

director of corporate social responsibility  of the Art in TCO: Managing the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More
SAP Remains One Of The Market’s Beacons Of Hope
On April 19, SAP announced upbeat results for Q1 2001, contradicting thereby the current market malaise. However, flat currency adjusted license revenue in the

director of corporate social responsibility  which provides a partner directory, catalog-based buying and selling of services, business collaboration with the SAP community and information exchange forums. These three elements together are devised to form SAP's service infrastructure covering the entire life cycle of an e-Business solution. On a more down note, keep in mind that SAP's flat license revenues in the US were dismal compared to recent growth from its direct competitors (e.g., Oracle, PeopleSoft , i2 , Siebel , Manugistics , and J.D. Read More
Business Answers at Your Fingertips: The Real-time Value of BI
This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer

director of corporate social responsibility  Answers at Your Fingertips: The Real-time Value of BI This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer are leveraging real-time of near real-time analytics to proactively manage their business and drive substantial performance improvements. Download this report for full details. Read More

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