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Featured Documents related to » directv customer service


Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » directv customer service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

DIRECTV CUSTOMER SERVICE: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

IFS Wins in Field Service Management » The TEC Blog


DIRECTV CUSTOMER SERVICE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

DIRECTV CUSTOMER SERVICE: SaaS, software as a service, hosting, ASP, application service provider, software on-demand, utility computing, software, Internet, software delivery, multi-tenant.
3/15/2006

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

DIRECTV CUSTOMER SERVICE:
8/3/2009 3:20:00 PM

Ten Secrets to Successful Customer Service
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits?

DIRECTV CUSTOMER SERVICE:
4/3/2006 2:33:00 PM

Reducing Operational Risk of IT Service in Finance
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance. An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

DIRECTV CUSTOMER SERVICE:
10/3/2005 12:36:00 PM

Navigating Between Service Management Scylla & Charybdis – Part 2 » The TEC Blog


DIRECTV CUSTOMER SERVICE: aftermarket, asset management, best buy, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, geek squad, gps, mobile computing, mro, service economy, service level agreement, service lifecycle management, sla, slm, spare parts, sustainability, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
19-03-2010

It s the Aftermarket Service, Stupid! (Part II) » The TEC Blog


DIRECTV CUSTOMER SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, Oracle, pbl, performance based logistics, SAP, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-07-2008

Smooth Migration to VoIP Service
Many companies want to migrate to voice over Internet protocol (VoIP), but will not take any risk because their phone system is too critical to business. Openface presents a methodology for smoothly migrating to VoIP. Smooth Migration to VoIP is targeting companies that have a Legacy PBX in place (that is not IP-ready) and are interested in migrating to VoIP through a smooth transition process.

DIRECTV CUSTOMER SERVICE:
2/15/2006 12:53:00 PM

Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the service providers, and explains how each arose at points when markets developed around particular core technologies. The historical evidence suggests something about future planning for new technologies and developments.

DIRECTV CUSTOMER SERVICE:
12/13/2000

Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be reborn.

DIRECTV CUSTOMER SERVICE: SaaS, software as a service, hosting, ASP, application service provider, software on-demand, utility computing, software, Internet, software delivery.
3/14/2006

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