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Software Functionality Revealed in Detail
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 diskette connection


Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers

diskette connection  Experience Management: The Value of Moments of Truth Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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News Analysis: Dot.Coms Getting Bred By Scient: Will Scient Spawn Into a Giant or Will Andersen Have the Edge?


Scient's announcement of its intent to baby Dot.com's into existence makes it the Mondragon of High Tech America. The connection? Mondragon genetically bred cooperatives, and became the largest multi-business cooperative network in the world (about 45,000 members).

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Redmatch Corporate Edition


Our unique matching technology eliminates the need to sift through irrelevant candidate profiles and resumes, and it enables HR professionals to focus their time and effort only on those who are relevant. Our system calculates and rates the connection between a job seeker’s profile, the job seeker’s preferences and the position requirements, and it provides in real time a list of candidates who best match the position criteria. This significantly shortens the recruitment process.  

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Oracle Enhances Its Virtual Desktop Client Solutions for Mobile Devices


With the release of Oracle Virtual Desktop Client 1.2 for Tablets, Oracle will be making available a new set of features to provide support for Android, in addition to the support it already provides for iPad, Windows, Linux, and Mac OS X, to better support corporate client bring-your-own-device (BYOD) initiatives. The new offering has features to support faster connection and higher screen

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Infor ERP SyteLine CRM


Infor CRM for SyteLine is a web-based customer relationship management application that provides sales force automation, marketing, quote, order, and support management. Infor CRM is built specifically for mid-market manufacturers that need to manage the entire customer process from lead origination through order placement and customer service. With tight integrationto SyteLine, CRM provides a connection between front- and back-office. CRM streamlines sales and customer services processes, decreasing the cost of sales and cost to server.  

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Role of IT in the Power Sector-Focus on Distribution Systems


The power sector realizes the importance of information technology (IT), and its potential to contribute to the power reforms process. The global IT market for this sector provides a wide range of technology and solutions that can address the entire business value chain in power distribution—from setting up distribution network and service connection, to distribution load management, power delivery, and customer service.

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Data Sheet: Supplier Connection


Coordinating all shipping processes—from inbound to outbound freight—can be a logistics headache in a global economy—especially if you don’t make the most of all a transportation management system (TMS) has to offer. One director of logistics found that a web-based TMS solution resulted in a 10 percent decrease in the number of carriers, with a 15 percent increase in carrier load factors. Learn more about the benefits.

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The Loyalty Connection: Measure What Matters and Create Customer Advocates


Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management. Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they’ll have to go that extra mile. To better measure customer’s attitudes and behaviors, companies must make loyalty management an integral part of their business strategy.

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Microsoft Dynamics CRM 2013 to Be Released in the Fall


Microsoft Corp. has announced that its 2013 release of  Dynamics CRM—to be available this fall—is designed to make business personal by enhancing mobile support and social capabilities, as well as by providing contextual information to customer-facing professionals. Microsoft Dynamics CRM 2013 can be delivered both on premises and in the cloud. Main capabilities include

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Redmatch international


Founded in 2000, Redmatch serves companies, publishers, and job seekers with its online recruitment solutions. Redmatch's matching technology enables human resources (HR) professionals to focus their time and effort only on those candidates who are relevant. The Redmatch Corporate Edition solution has been deployed in organizations around the world, including countries such as India, Singapore, Australia, Hong Kong, Malaysia, and Thailand. The system calculates and rates the connection between a job seeker's profile, the job seeker's preferences, and the position requirements, and provides a list of candidates who best match the position criteria.

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