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Software Functionality Revealed in Detail
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 dissatisfied


A Real Estate Giant Implements SAP Enterprise Portal
For real estate companies, poor property management can be disastrous, increasing both costs and maintenance problems. The end result: dissatisfied customers

dissatisfied  problems. The end result: dissatisfied customers—and poor competitive prospects. Communication is also integral to property management, so to keep its customers happy and to improve its maintenance practices, Inmobiliaria Colonial, a major Spanish real estate company, decided to implement an enterprise portal solution.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

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A Lexicon for Customer Relationship Management Success


Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

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The Advantages of Enabling Order Execution in Hardware


The increasing volume of orders, pervasiveness of algorithmic trading systems and customer demand for lower latency are outpacing the capabilities of the software- and server-based systems sell-side firms use to do process trades in financial markets globally. This is causing many of these firms to experience lower trading performance, dissatisfied customers and high operational complexity and costs. This white paper looks at the disadvantages of traditional approaches to achieving the guaranteed messaging requirements of order execution and explains the benefits of solutions that perform message routing entirely in hardware.

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New Approaches to Software Pricing


Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has even gone so far as to draft a Bill of Rights for customers. How well do these pledges measure up?

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Lipstream Speaks to Kana


Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

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Improving Business Efficiency with Digital Dashboards


As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.

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How to Maximize Your IT Services with Lifecycle Management


As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.

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Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action


Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green” and corporate social responsibility initiatives, and even has a viable new product version to offer Baan users.

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Resurrection, Vitality And Perseverance Of Former ERP 'Goners' Part Three: Market Impact


By being back from edge of the cliff, on a comeback trail under rejuvenated management, and with pruned but also more viable product sets, these vendors have become de facto trend setters as once high-flying and almost deceased and then again rebounding mid-market ERP vendors.

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ERP Belle Époque Officially Ended With the Demise of Baan and SSA


Once high-flying ERP vendors, Baan and SSA, have officially ceased to exist as independent companies on the same day in the first week of August thereby marking the end of the golden era of traditional ERP.

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