Business-as-usual when it comes to collections efforts no longer works well. Household debt is growing, debt delinquency rates are higher than before the global financial crisis in 2009, customer contact and collection is getting increasingly harder, and there are operational challenges on top of everything. At a time when everyone’s collection volumes are up and your business is competing with other creditors for your customers’ limited resources, you need to look for innovative strategies that will ensure efficiency and success in your collections area.
Genesys has developed an approach designed to optimize your collections organization's processes. This approach, "The DNA of Collections Success", detailed in this whitepaper, allows an organization to be able to break a transformation project into bite-sized chunks. Read on to learn about this strategy for achieving an increase in calls answered, penetration rate, and promises to pay.