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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 document archiving services


E-mail Archiving: A Business-critical Application
Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these

document archiving services  Research, Messaging Archiving & Document Management Market Trends, 2008-2011, 2007. Enterprise Strategy Group, E-mail Archiving in the SMB, 2008. Pepperdine University, The Cost of Data Loss, 2003. Forrester, Calculating the Fully Loaded Costs of Corporate Email, 2009. InsideCounsel, Court Holds Agency in Contempt for Missing E-Discovery Deadlines, 2009. ©2009 MessageLabs Inc. All Rights Reserved. MessageLabs and the MessageLabs logo are registered trademarks and Be certain is a trademark of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Picture Archiving Communication System (PACS) RFI/RFP Template

Workstations, Workflow, Storage, Archive, Database, Image Acquisition, and Product Technology 

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Why Should Enterprises Manage their Contracts Closely?


For companies handling many contracts, ensuring trading partners adhere to contract details is often too cumbersome to be executed without enabling technology. Contract lifecycle management (CLM) solutions enable companies to take control of their contracts in order to understand the requirements of trading partners and their ability to meet the contract parameters, and to reduce the organization’s risk to exposure.

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Great Product: Too Bad The Architecture Doesn’t Fit


During the process of product selection a great deal of attention is given to the functional capabilities of the software being evaluated. While this aspect is obviously important, ignoring the technical mechanisms by which the software actually operates can be fatal to a project. In this document we explain how to avoid the pitfalls.

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SpringCM and SteelBrick Partner to Accelerate Sales Cycles


At the Salesforce1 World Tour event in Chicago, SpringCM, a content cloud services provider, and SteelBrick, a provider of easy-to-use configure, price, quote (CPQ) apps for salesforce.com customers, announced the delivery of an integrated application that aims to accelerate quote-to-cash sales cycles.

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COLDview


COLDview is an enterprise content management (ECM) suite that includes managment of structured content, unstructured content, images, business process automation, e-forms, etc. The product has 14 years of maturity, and has reached a level of specialization for industries such as financial services and government.

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The Convergence of ERP and Field Services-One Vendor’s Leadership


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Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM


In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.

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Les Services SiPD


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ERP for Services (Non-manufacturing)


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TEC 2012 ERP for Services Buyer's Guide


ERP for services solutions are changing the way professional services companies do business by combining powerful project- and resource-management tools with essential back-office functionality. Learn all about these solutions in TEC's 2012 ERP for Services Buyer's Guide. Plus get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership from industry experts.

The scope of this guide makes it practically impossible to describe all the software requirements and offer existing solutions for services organizations of all types and sizes in an extremely diversified and highly specialized market. But the good news is that there are some commonalities among services-oriented companies, and the software solutions that address their needs can be suitable for a broad range of services-based organizations. The majority of services-based businesses, regardless of their market niche, will find their typical business processes covered in this guide. We will discuss the business challenges and pain points that services organizations face in fulfilling their objectives and the need for a specialized enterprise resource planning (ERP) software system to help them address these challenges and enable better decision making.

The primary audience for this buyer’s guide is services organization managers, business subject matter professionals at all levels, IT managers and experts, and consultants in the software selection market space who are directly or indirectly involved in corporate software selection processes, or, at least, influence those who make such decisions. This guide addresses the software needs of services-based companies that fall under the following example categories:

  • Managerial and/or specific consulting services companies
  • Financial services and auditing firms
  • Research organizations
  • Law firms
  • Advertising, public relations, and marketing agencies
  • Customer-specific software development companies
  • Recruitment and staffing companies



Table of Contents


Preface

2012 ERP for Services Buyer’s Guide

Definition of a Services Company

Business Challenges of Services-Oriented Companies

The Need for ERP for Services Software

Conclusion

Product Comparison

TEC Resources

Casebook

Counter-economy Factors Driving North American Steel Fabricator: While Landscape of Energy, Abundance and Employee Competition Defies Prevailing Market Trends, Waiward Steel Taps UNIT4 ERP/Business Change Support to Add $700k (5%) New Annual Profits

IFS Customer Success Story Todd Pacific Shipyards Chart a Course for Success with IFS Applications

Project Insight Customer Success Story NFI Industries

Epicor Customer Success Story Portenntum de Mexico Uses Epicor to Help Streamline Business Process

Thought Leadership by Epicor Increase Enterprise Visibility to Provide a Competitive Edge in Professional Services

KeyedIn Solutions Customer Success Story Pharmaceutical and Health Care Leader Solves Project Control and Health Problems at Division and Country Level


Vendor Directory


Download the full copy of the TEC 2012 ERP Buyer’s Guide for services.



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Business Challenges of Services-oriented Companies


The services provided by services-based organizations as described above are commonly referred to as professional services. Consequently, the software market segment that caters to such businesses and provides specific application products is known as professional services automation (PSA). Another cluster of software packages is very similar in design—project portfolio management for professional services automation (PPM for PSA). This type of software is intended to support business activities similar to those addressed by PSA; it usually originates from a simpler project portfolio management (PPM) system that is expanded with the addition of billing, time tracking, and other PSAspecific activities. Usually PPM for PSA systems lack or do not offer extensive support for back-office processes—financial management of the entire organization, human resources management, purchasing, and so on—as these systems are more focused on project delivery to clients. ERP for Services software, on the other hand, is a broader type of solution that includes support for both project delivery business procedures and backoffice processes that are not visible to clients but are still essential for running a company.

Because of the project-based and people-oriented nature of services organizations, this business segment requires software applications that are capable of supporting servicesoriented business processes and adequately handling multiple internal challenges that are intrinsic to this industry.



Download the full copy of the TEC 2012 ERP Buyer’s Guide for services.

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