Home
 > search for

Featured Documents related to »  document customer complaint


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

document customer complaint  rather than a mere document reader. Agents might also feel more accountable for problem resolution, as they begin to follow problems from start to finish. For instance, a CSR can access and present solutions to problems from a knowledge base; create a service ticket; request repair services; note a complaint; process returned materials; issue a rebate, coupon, or refund; and escalate issues to other responsible parties, such as tier (level) two support, development, quality assurance (QA), or even third Read More...
Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » document customer complaint


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

document customer complaint  search engine, Web site, document libraries, etc. It allows the company, as a business leader, to evaluate what processes are taking place in its support environment and to then determine how it would like those processes to be handled. With this, the company can guide users step by step through the process of answering their questions, applying the right process to each inquiry to drive the outcome it wants. Service resolution systems enable the company to harness all the tools and knowledge it has Read More...
10 Steps to Continuous Compliance: Putting in Place an Enterprise-wide Compliance Strategy
Understanding the full scope of risk in today’s complex business environment is a must for achieving compliance with governmental mandates and industry

document customer complaint  Compliance Design | Compliance Document | Compliance Documentation | Compliance Engineering | Compliance Environment | Compliance Framework | Compliance Guidelines | Compliance Implementation | Compliance Industry | Compliance Information System | Compliance Information Systems | Compliance Infrastructure | Compliance Issues | Compliance Knowledge Management | Compliance Level | Compliance Management | Compliance Management Software | Compliance Methodology | Compliance Methods | Compliance Model | Read More...
It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

document customer complaint  desk requests, purchase requests, document change control, etc.; Customer Servic e - call management, field service management, case handling, customer survey forms, information technology (IT) services request, etc.; Human Resources - new hire setup requests, training enrollment, certification alerts, etc.; and Sales - lead qualification, sales quote approval, commissions notifications, etc. The final part of this blog series will complete the series with some of Webcom's ResponsAbility specific and Read More...
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

document customer complaint  to answer questions and document or recreate the problems? Knoa EPM captures the actual work flow that the user experienced - before, during and after the transaction. This information is immediately available to help desk personnel so there is minimal business disruption from issues with the application. Employee productivity impact is kept to a minimum when there is an issue (users spend less time on the phone with help desk and problems are resolved faster). Sixty seven percent of surveyed Read More...
A User Centric WorkWise Customer Conference
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for

document customer complaint  User Centric WorkWise Customer Conference The Company WorkWise ( www.workwiseinc.com ) has provided enterprise-wide solutions for make-to-order, engineer-to-order, repetitive, make-to-stock and mixed-mode manufacturers for over 20 years. Their product, WorkWise TCM (Time Critical Manufacturing) is installed in over 500 companies worldwide. With a staff that averages 10 years TCM product experience the company provides extensive consulting and support services including implementation, process Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

document customer complaint  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

document customer complaint  CRM: Customer Relationship Management in the Age of the Socially-empowered Customer Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Sage provides business software, services and support to small and medium sized businesses. Whilst our heritage is in the small business market we also have the experience and expertise to meet the needs of Read More...
Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

document customer complaint  Relationship Management: Evolution, Not Revolution Choosing a new customer relationship management (CRM) solution can be onerous for anyone saddled with this task. But the process of choosing a solution doesn't have to be time-consuming and tedious. Nor should it cause major upheaval in an enterprise's operations, creating significant inconvenience for users. The last thing any manager wants is apathy—or even mutiny—from disgruntled employees “forced” to use an application that doesn't Read More...
Document Management Return on Investment Analysis
Find out how a document management system (DMS) can generate a significant return on investment (ROI) for small to midsized businesses (SMBs). The changes in

document customer complaint  Find out how a document management system (DMS) can generate a significant return on investment (ROI) for small to midsized businesses (SMBs). The changes in technology pricing over the last 10 years have finally made it possible for SMBs to enjoy the same efficiencies provided by IT systems that large enterprises have enjoyed for decades. These advances in technology can now be applied with ease at the SMB level. Read More...
Customer Relationship Management Buyer's Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

document customer complaint  Relationship Management Buyer's Guide (Summary Edition) Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More...
Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing

document customer complaint  Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, Read More...
SAP Announces SAP 360 Customer
SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The

document customer complaint  Announces SAP 360 Customer SAP announced its latest business solution, powered by HANA , called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key components of 360 Customer as real-time insight, real-time interactions, and real-time Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

document customer complaint  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others