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10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

document management knowledge  solution within an unstructured document. However, level 1 agents or end-users accessing the knowledge base through self-service, may not find these sources of unstructured information helpful because they don’t have the expertise to decipher the information quickly. In addition to sources of knowledge, the specific type of information is also important to consider. The craftsmanship or expertise that a true expert has is much more difficult to capture. A master craftsman has a huge body of knowledge. Read More

Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
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Documents related to » document management knowledge


HCIMS - Document Management RFI/RFP Template
Scanning, Importing, Optical Character Recognition (OCR), Indexing and Storage, Retrieval, Editing, Viewing, Patient Records, Electronic Signature, Printing and

document management knowledge  - Document Management RFI/RFP Template The HCIMS - Document Management RFI/RFP Template lists and describes 702 features and functions found in HCIMS - Document Management software solutions. This Document Management for the Health Care Industry Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your HCIMS - Document Management software selection projects. Features and functions included in this Document Management for the Health Care Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

document management knowledge  rather than a mere document reader. Agents might also feel more accountable for problem resolution, as they begin to follow problems from start to finish. For instance, a CSR can access and present solutions to problems from a knowledge base; create a service ticket; request repair services; note a complaint; process returned materials; issue a rebate, coupon, or refund; and escalate issues to other responsible parties, such as tier (level) two support, development, quality assurance (QA), or even third Read More
TEC Certified AuraPortal Enriches TEC’s Business Process Management Knowledge Base
TEC is pleased to announce that AuraPortal’s business process management (BPM) solution has recently been certified and joins the ranks of TEC certified BPM

document management knowledge  case management and stronger document management features while at the same time providing specific functionality for finance, insurance, and manufacturing. More on the product background, highlights, features and functions, and competitive strengths and weaknesses as measured against the average solution in the business process management solution software space will be available in the AuraPortal TEC Certification Report, coming to the TEC Web site soon. Stay tuned for the  report, and if you have a Read More
Enterprise Content Management: It Is More Than Just Web Content Management
Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions

document management knowledge  solutions also have integrated document management (IDM) functionality to organize and manage the documents within the organizations, library services (including check-in/check-out functionality, version control, collaboration, and user or document level security), and search options within the repository. Workflow is also an integrated part of document and web content management that defines the process of document approval and publication. Enterprise content management , on the other hand, has several Read More
Enterprise Configuration Management for Risk Mitigation
Enterprise configuration management (ECM) is a process to capture data and dependencies about an information technology (IT) infrastructure and to create an

document management knowledge  Configuration Management for Risk Mitigation Enterprise configuration management (ECM) is a process to capture data and dependencies about an information technology (IT) infrastructure and to create an audit trail of changes against that infrastructure. The ECM process manages the revision and status of all the digital assets in an IT infrastructure. This white paper by Chris Kincaid from Configuration Management, Inc. discusses the benefits of ECM for risk mitigation. Read More
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

document management knowledge  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Read More
Making HR Strategic: Integrated Human Capital Management Holds the Key
Today’s human resources (HR) executives are leading forward-thinking organizations in integrating human capital management (HCM) to optimize organizational

document management knowledge  HR Strategic: Integrated Human Capital Management Holds the Key Today’s human resources (HR) executives are leading forward-thinking organizations in integrating human capital management (HCM) to optimize organizational success over the long term. See how a complete view of the entire employee lifecycle—enabled with a centralized, integrated HCM platform—provides executives the information and t tools they need to ensure they have the most efficient teams in place to achieve success. Read More
The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

document management knowledge  plowing through tons of documents, hyperlinks, etc.) and/or to also not bother to deal with clueless technicians that show up on site, and ask the same questions over and over again about the problem. Part 2 of this blog series will delve into bells-and-whistles of the SKM solution. In the meantime, what are your views, comments, opinions, etc. about the Service as a Strategy (another SaaS of sort) in general and about its individual components? What are your best practices for aftermarket service as Read More
Talent Management Technology Strategies for the Retail Industry in 2010
An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses

document management knowledge  Management Technology Strategies for the Retail Industry in 2010 An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses approach talent management from an integrated perspective, not as stand-alone elements. But a more important advantage for is the impact on the bottom line. Discover research that shows that businesses with an integrated approach generate 26 percent more revenue. Read More
Meridian Knowledge Solutions
Meridian Knowledge Solutions helps you create measurable value with your learning strategy. Meridian provides technology platforms that empower enterprises

document management knowledge  meridian anywhere,meridian asset management malaysia,meridian elearning solutions,meridian knowledge centre,meridian knowledge solution,meridian knowledge solutions,meridian knowledge solutions chantilly,meridian misys,meridian software virginia Read More
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

document management knowledge  (collect, retain, and reuse) documents, experience, and expertise within a knowledge repository (base), with powerful retrieval methods (search algorithms) to provide information and resolutions via streamlined access to this stored experience. To that end (which is much easier said than done), Servigistics’ approach enables a single repository to serve as a knowledge store and as a source for interactions through many channels (Web, call center agent, and wireless) and in multiple languages Read More
Oracle Project Portfolio Management Cloud
Oracle Project Portfolio Management Cloud offers an integrated project management suite that is designed to automate, streamline, and control project management

document management knowledge  Project Portfolio Management Cloud Oracle Project Portfolio Management Cloud offers an integrated project management suite that is designed to automate, streamline, and control project management processes end-to-end without expensive hardware and system management overhead costs. Read up on the product’s key features and the benefits your organization can achieve from this cloud solution. Read More
Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

document management knowledge  Process Management as a Blueprint for Mobile Workforce Management As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process effectiveness. This is made more difficult by ever-changing business processes and exceptions management. This white paper explains how business process management (BPM) benefits mobile workforce management and outlines how a service-focused BPM solution enables faster BPM Read More
Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

document management knowledge  Learn 9.1 for Learning Management Certification Report Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

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