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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

documentation for call center project  Workforce Automation Directory , Documentation Workforce Automation , Process Workforce Automation . By building on your investments in IC processes and workforce optimization software - and going beyond traditional data sources to drive these applications - you can do more with less. Executive Summary Increasing Visibility to Improve the Customer Experience Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » documentation for call center project


11 Criteria for Selecting the Best ERP System Replacement
An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can

documentation for call center project  menus and how-to help documentation Secure Internet access Automated workflow Roles-based Enterprise Knowledge Portals In the long run, information technology (IT) will not keep you in business. It is what is happening on the manufacturing floor, in customer service, and out in sales that pays the bills and turns the profits. That makes the technology factor a strategic rather than a strictly IT decision. Although technology is clearly an important influencing factor in any ERP selection process, Read More...
ERP Issues for the Midsized Life Sciences Company
What makes your enterprise resource planning (ERP) requirements difficult for most vendors to satisfy? As a life sciences company, you have operational

documentation for call center project  a function of performing documentation tests of your processes within the software to prove that it acts in the expected manner. It is important that your vendor, and your system integrator if someone other than your vendor implements the software, offer the following: A deep understanding of the FDA regulations with which you must comply. If your vendor or system integrator doesn't understand the requirements born out of the regulations, it will be very difficult to successfully deploy a validated Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

documentation for call center project  problem. In this phase, documentation of the process occurs, identifying requirements definition tailored to customer needs, product features and process variables. Most importantly, the failure modes and effects are determined along with theoretical determinants of process performance. Analyze - analysis of actual results begins during this part of the process. Real data is collected and analyzed against the expected outcomes. Improve - process optimization is handled in the improvement phase, using a Read More...
The High Costs of Non-compliance for Manufacturers
What manufacturers must realize is that through efforts to comply with regulatory standards, they can make their manufacturing operations more competitive

documentation for call center project  | Distribution Channels | Documentation Compliance | Enterprise Risk Management | Equipment Compliance | Evaluating Compliance Strategies | Guideline Compliance | Hazardous Compliance | Health and Safety Compliance | IBM | Implement Compliance Design | Implement Compliance Strategy | Implement Rohs | Implement Rohs Compliance | Implement Weee Compliance | Implementation Strategies | Implementing Compliance Design | Implementing Compliance Strategy | Implementing Rohs | Implementing Rohs Compliance | Read More...
Vitria OI 4: Data for Today and for the Future
Vitria is a long-time player in the provisioning of software solutions for analyzing information in real time. Founded in 1994 by two entrepreneurs—Drs. JoMei

documentation for call center project  OI 4: Data for Today and for the Future Vitria is a long-time player in the provisioning of software solutions for analyzing information in real time. Founded in 1994 by two entrepreneurs—Drs. JoMei Chang and Dale Skeen, Vitria’s current chief executive officer (CEO) and chief technology officer (CTO), respectively, Vitria has evolved its operational intelligence and business process management (BPM) applications into mature and stable solutions that enable data analysis in real time and BPM Read More...
Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now

documentation for call center project  Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are Read More...
IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 2
Part 1 of this blog topic analyzed IBM’s rationale to acquire ILOG to bolster its service-oriented architecture (SOA) and business process management (BPM

documentation for call center project  & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 2 Part 1 of this blog topic analyzed IBM ’s rationale to acquire ILOG to bolster its service-oriented architecture (SOA) and business process management (BPM) platforms. Eventually, with ILOG fully integrated, IBM hopes to establish the following: a leading rule repository and end-to-end rule lifecycle management; a full spectrum of rules definition and execution methods; maximum rules reuse – across all BPM initiatives, SOA initiatives, Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

documentation for call center project  Your Call Center Feedback Our Mindshare Call Center Supervisor solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They'll appreciate the immediate feedback and feel better about their work. Source : Mindshare Technologies Resources Related to Automating Your Call Center Feedback : Call Centre (Wikipedia) Automating Your Call Center Feedback Call Center is also known as : Call Center Services , Inbound Call Read More...
Training for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both
Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be

documentation for call center project  for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be combined to create powerful education opportunities for groups and for individuals. Include personalization in the mix and you have a recipe for almost certain success. It sounds straightforward, but is the impl Read More...
Options for Data Encryption: Making the Right Choice for the Enterprise
In this new era of corporate governance, risk avoidance, and responsibility, organizations are more than ever held accountable if their data is not properly

documentation for call center project  for Data Encryption: Making the Right Choice for the Enterprise In this new era of corporate governance, risk avoidance, and responsibility, organizations are more than ever held accountable if their data is not properly protected. As such, many are finding new ways to address security risks, by developing multiple layers of defense to reduce points of weakness. Deploying data encryption technology is a good place to start—but the key is making the right choice. Read More...
Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System
A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you

documentation for call center project  a Better Course for Your Business: Eight Rules for Investing in a New Accounting System A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you maximize resources with streamlined processes, and be nimble enough to help you navigate the changing currents of today’s business environment. Download this white paper to make sure you have the facts straight about what to look for—and what to Read More...
Managing Enterprise Information: Architecting for Survival and Positioning for Success in Tough Times
Today, businesses must work smarter, not just harder@and to do it, they must use information to compete. With growing demands on data resources, companies need

documentation for call center project  Enterprise Information: Architecting for Survival and Positioning for Success in Tough Times Today, businesses must work smarter, not just harder—and to do it, they must use information to compete. With growing demands on data resources, companies need to derive greater value from their existing information. But this information is often scattered throughout the organization. To survive in the current tough economic environment means building successful enterprise information management Read More...
SAP ERP for SME: Not Just for the SME
This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses

documentation for call center project  ERP for SME: Not Just for the SME This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses specifically on SAP small to medium size enterprise (SME) offerings. With its dominant market share, it was not surprising to find SAP to be “market-ready,” but it is a bit surprising to see where SME products are landing. Find out why in this Aberdeen AXIS Analyst Insight. Read More...
Project Portfolio Management for New Product Development: Tracking the Project Cycle from Idea to Launch
Resource allocation and phase-based processes are key features to consider when selecting a project portfolio management solution for new product development

documentation for call center project  Portfolio Management for New Product Development: Tracking the Project Cycle from Idea to Launch Introduction Besides being relevant to professional services organizations (PSO) and internal information technology (IT) departments, project portfolio management (PPM) software is applied in multiple vertical markets in the area of new product development (NPD). In industries ranging from manufacturing and high technology to consumer goods and biotechnology, PPM solutions help manage the corporate Read More...

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