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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 domain name service


S&OP Newcomer Asserts Notable Domain Expertise
Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to improve

domain name service  OP Newcomer Asserts Notable Domain Expertise Sales and operations planning (S&OP), or integrated business planning [IBP]—the next evolutionary step if you will, continues to receive much attention as of late. In 2009 and 2010, Technology Evaluation Centers (TEC) produced an exhaustive series of articles on S&OP entitled “ APICS 2009 From the Expo Floor: Is S&OP Coming of Age? ” as well as a blog post entitled “ Linking S&OP and CPFR (For Retailers’ and Manufacturers’ Sake): An Executive Panel

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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How to Integrate Active Directory and DNS


The Domain Name System (DNS) plays an important role in providing the information used by the Windows Domain locator service to connect and authenticate with Active Directory. But how can organizations with existing configurations using the Berkeley Internet Name Domain (BIND)—the international DNS benchmark—be sure that migration to other server solutions will yield a dependable DNS solution?

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RedPrairie - New Name For A Brave New Value Proposition Paradigm Part Four: Challenges and User Recommendations


LMS presents both an opportunity and a challenge for RedPrairie.

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Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service


There are hundreds of anti-spam and anti-virus products designed to defend against unwanted e-mail. These solutions can take the form of software, appliances, or managed services. Managed filtering services are convenient and economical, and are also extremely effective in managing threats. In fact, most managed e-mail defense services block threats before they even reach the internal network.

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The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part Five: Merger Impact and Challenges


Like previous SSA Global's acquisitions, this merger too seems aimed at enlarging the existing customer base, market share, and, more importantly, the predictably recurring support revenue and consequently larger R&D pool.

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Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain


Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

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7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

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Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

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Epicor for Service Enterprises


Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.  

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Zef Scientific Selects IFS Enterprise Service Management


IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business.

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