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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

downsizing sample letters  Best Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Source: Focus Research Document Type: White Paper Description: In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Small Business Software (SBS) RFI/RFP Template

General Ledger, Accounts Payable, Accounts Receivable, Payroll, Inventory, Job and Project Costing, Fixed Assets, Sales Management, Budgeting, Manufacturing,  Product Technology  

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Advice Regarding Exempt Employees’ Salaries And Discipline


Periodically the US Department of Labor (DOL) issues opinion letters which can be official rulings or interpretations regarding the Fair Labor Standards Act (FLSA). Recently, the DOL issued two letters regarding deducting damages from exempt employees’ salaries and requiring exempt employees to work a certain schedule or make up hours. But what do they mean for you as an employer?

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Network Appliance to Ship Sub-$10K Caching Hardware


Network Appliance, the current Web caching market leader, announced its first under-$10,000 caching appliance.

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Case Study: TRI-WEST Ltd.


To lower the high cost of continuous updates as well as improve customer service and better support sales staff productivity, TRI-WEST needed to replace its static Web site with a portal solution that would serve both internal users and customers. Learn how the company worked with its chosen vendor and integration partner to build a portal solution that serves the public as well as customers and employees.

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Human Capital Analytics: The Metrics That Matter


Most organizations are capturing thousands of pieces of data about their employees on a daily basis, but it can be hard to focus on the data that really matters. In this article, TEC research analyst Sherry Fox explores the concept of human capital analytics and pinpoints five key steps for organizations to take to effectively analyze human resources (HR) data and better manage their workforce.

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Maintenance Tips For Improved Profits: Creating the Business Case to Invest in Automation


Does it really make sense to spend money to save money? The answer may surprise you when it comes to maintenance of large capital assets including Facilities, Fleet, Plant Equipment and yes, even computers. It makes even more sense when you consider that today more and more companies are adding a new line item in their financial statements called "Deferred Maintenance Revenue Write Down". A lack of preventive maintenance affects the shareholders of all companies due to aging assets and reactive maintenance practices. A complete preventive maintenance program consisting of better business practices and a simple tool such as a Computerized Maintenance Management Software (CMMS) or Enterprise Asset Management (EAM) package can streamline the process and result in immediate savings in both time and money. So how do you justify the initial investment and where can the cost savings be seen across the enterprise?

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Why Your Organization Needs Succession Planning


Succession planning is not a new concept—so why are so many companies not actively planning for the replacement of key positions, and risk losing valuable expert knowledge and skills with the imminent retirement of their leaders? Part of the problem may lie in not being well versed in the topic. TEC human resources (HR) analyst Sherry Fox addresses some FAQ so you can see the value of succession planning for your organization.

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Choosing a Key Management Solution


The modern enterprise deploys a variety of server platforms, operating systems, and programming languages. A major barrier to deploying encryption has been the challenge of accessing encryption keys from these widely divergent environments. This paper helps define the key management needs of your enterprise, while defining the elements necessary to reduce the technical challenges and cost of deployment.

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