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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 downstream operation excellence kpis


Telecommunications Performance Excellence
Telecommunications Performance Excellence provides you with a best-practices approach to dealing with underperforming products, assets, or rate pla...

downstream operation excellence kpis  telecommunications performance excellence,telecommunications,performance,excellence,performance excellence,telecommunications excellence,telecommunications performance.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility  

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Documents related to » downstream operation excellence kpis

InMoment, Inc.


InMoment helps businesses improve customer retention and increase profits through listening, understanding, and sharing customer stories. Our Voice of Customer (VoC) solutions arm brands with real-time, actionable insights for customer experience (CX) improvement at all organizational levels. InMoment works with more than 350 brands across 25 industries in 128 countries.  

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Strategies for Profitable Growth with IT Services


Service excellence alone is not enough to ensure future growth and profitability in today’s challenging market. Streamlining IT processes is essential to your business workflow. Whatever your professional services software needs—from customer relationship management (CRM) to human capital management—it’s time to learn your lessons: find out key strategies and best practices that can help your company grow profitably.

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Sales and Operation Planning: Integrate with Finance and Improve Revenue


Sales and operations planning (S&OP) is the key integrated process that the supply chain organization (specifically the vice president of supply chain) can use to achieve visibility across the entire organization and the value chain. This white paper highlights the results of over 220 companies participating in a survey on S&OP initiatives, and compares the views of the supply chain and finance organizations.

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Delivering Supply Chain Excellence


Gaps between enterprise resource planning (ERP) functionality and best-of-breed applications are diminishing rapidly. Deciding between the two may thus come down to overall IT strategy. If it is already segmented, it makes sense to add best-of-breed applications for specific operational areas. However, if a more rationalized common operating platform is the strategy, there are compelling arguments for supply chain ERP.

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Management Excellence: The Metrics Reloaded


The key to enterprise performance management is to identity a company’s value drivers, focus on them, and align the company to drive results. But there are many management methodologies—such as the balanced scorecard, performance prism, and five forces. What is the right framework for your business? Find out about six management processes and the tools that can help you asses which metrics framework will work for you.

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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

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AspenTech Completes Another Piece of the Refining Puzzle With Petrolsoft


Aspen Technology recently acquired Petrolsoft Corporation, a maker of software for downstream refining distribution and replenishment.

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IT Operations: Where the Rubber Meets the Road


Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence doesn’t always mean that you end up providing the IT services those users are expecting. With the automotive industry used as an analogy, get key tips on how to better define and document IT operations design and transition—so ultimately, your customers and users get the services they demand.

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Flowring Technology Corp.


Flowring has devoted to BPM total solutions for years. The complete solution underlying the process-orientated information system leads enterprises operation under control in real time and offer approach to run their own business much more efficiency and flexibility. With the most advanced business process management technologies available, Flowring’s BPM solutions give companies the ability to anticipate, react, and execute faster and better than the competition they meet. Flowring now only offers completed BPM product, but also leads enterprise users to experience further e-business concepts composed of Process Thinking, Working Knowledge, Intelligent Workspace, and Process Enterprise. We assist enterprise to rethink their operation analysis and action mode through Process Thinking, and also lead enterprise to apply their accumulated operation intelligence to their business process reengineering. Furthermore, we offer knowledge worker a friendly and intelligent work interface, and create a new generation of process enterprise based on human being as principle.

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Service Excellence and Managed Print Services


Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship.

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