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Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

dr clayton  of the information in Dr. Hamilton’s new book Managing Your Supply Chain Using Microsoft Dynamics AX 2009 . Returned material generally requires an authorization, termed returned material authorization (RMA) or returned goods authorization (RGA). In a simple situation, for example, the customer wants to return a defective product and obtain a credit. The company creates an RMA and provides the RMA number to the customer, who returns the item. The company subsequently records receipt for the returned Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » dr clayton


Sales and Operations Planning Part Two: Common Scenarios
The nature of an S&OP game plan depends on several factors, such as the need to anticipate demand and the item's primary source of supply. Consideration of

dr clayton  consume sales forecasts and drive shipping activities, and the combination of forecasts and sales orders drive the item's master schedule comprised of purchase orders. Procurement activities are driven by existing purchase orders and by suggested new purchases. Planning calculations help formulate a realistic game plan by identifying potential material constraints on a requisition worksheet. For example, an unrealistic rescheduling suggestion is identified by a due date earlier than today's date. Another Read More...
Cream.HR's Solution to Today's Recruiting Challenges
I recently interviewed Caitlin MacGregor, chief executive officer (CEO) and co-founder of Cream.HR, a company that produces a software solution that supports

dr clayton  culture. Cream.HR hopes to address many of these concerns by screening candidates at the beginning of the hiring process, before an HR manager even reads their résumés. Cream.HR’s online survey assesses candidates for a set of personality traits that MacGregor argues top performers have in common. Moreover, their recruitment tool captures the company’s culture and further reviews candidates’ scores to psychometric tests against the peculiarities of each company. According to Cream.HR, this Read More...
PLM Road Map 2009: What to Expect?
I went through the agenda of the PLM Road Map 2009 (September 22 and 23, in Detroit, Michigan [US]) when I submitted my attendance preferences to conference

dr clayton  suppliers. I’m expecting that Dr. Ken Versprille’s session CAD/Visualization Trends: Dealing with Product Complexity & Variation will navigate attendees through the complicated landscape of today’s CAD/visualization market. Social Product Development When PLM systems (as innovation platforms) are strengthened by embracing Web 2.0 capabilities, activities related to sharing and exchanging product knowledge may surge. Following the discussions on the people dimension of a PLM system or the concept Read More...
Inovis MESH Framework for Dial Tone Business Communities
When it comes to business-to-business (B2B) communications, two of the basic requirements for regulatory compliance are having a reliable network and a high

dr clayton  Inovis has tested its DR capabilities thoroughly. The Inovis backup data center is geographically separate but synchronized with the primary data center. Inovis has subjected all of the backup data center's DR capabilities to rigorous testing, including live customer rollout. For example, a recent DR test using customers' live data produced a 24-minute recovery (vs. a 4-hour recovery point objective) and a recovery time of 1 hour and 35 minutes (vs. an objective recovery time of 4 hours); Finally, to Read More...
2006 PMI Research Conference Aims to Link Project Management Discipline with the Business Community
The 2006 PMI Research Conference was an excellent venue for gauging the direction in which project management research is heading. The presentations of the

dr clayton  Vela, and research manager Dr. Ed Andrews, it was clear that PMI's future agenda for project management research is two-fold: research in advanced areas of project management, such as approaches in portfolio management and program management; and research validating the importance and business value of project management for both the public sector and private industry. In light of these research objectives, in 2005 PMI awarded Athabasca University a $1.14 million (USD) grant for a three-year research Read More...
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

dr clayton  way into end-user in-boxes, address books and file systems. The best hosted security providers will explain how they follow links and file references to recognize and block malicious content, attacks and other bad behavior online. External validation: For security practitioners, external validation comes from important databases and information sources maintained by neutral third parties. Examples of this include Mitre's Common Vulnerabilities and Exploits (CVE) or the CERT and OCTAVE tools from the Read More...
Managing Your Supply Chain Using Microsoft Axapta: A Book ExcerptPart One: Sales and Operations Planning
Managing Your Supply Chain Using Microsoft Axapta provides an overall understanding of how the system fits together to run a manufacturing or distribution

dr clayton  Planning Featured Author - Dr. Scott Hamilton - March 23, 2004 Introduction A firm's sales and operations planning (S&OP) process starts with the definition of all demands for the firm's goods and services. It formulates game plans that drive supply chain activities to meet those demands. Hence, an effective S&OP game plan requires consideration of both demands and supplies. The nature of each product's game plan depends on the environment. The game plan may focus on stocked end-items in distribution and Read More...
Justification of ERP Investments Part 1: Quantifiable Benefits from an ERP System
Studies that surveyed manufacturers about the impact of ERP systems on firm performance indicate that company size and industry do not affect the results

dr clayton  Your ERP System by Dr. Scott Hamilton. Bridging the theory and realities of current ERP systems, Maximizing Your ERP System provides practical guidance for managing manufacturing in various environments. Drawing on case studies from Dr. Hamilton's first-hand experience in consulting with more than a thousand firms, it covers common problems and working solutions for how to effectively implement and use ERP systems. The book can be ordered on amazon.com. This excerpt on Justification of ERP Investments Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 3
Part 1 of this blog series began with an analysis of the recent merger of Progress Software Corporation (NASDAQ: PRGS) and Savvion Inc. Progress has this way

dr clayton  systems each only partially address the requirement of managing project-based processes. In the absence of a tool that provides both BPM and PPM functionality, project managers responsible for these projects may resort to either BPM or PPM systems. However, since BPM systems do not meet PPM requirements out of the box (and vice versa), project managers end up spending a lot of time and effort enhancing individual BPM or PPM systems, foregoing their requirements, or settling for inferior solutions. A Read More...
Managing Your Supply Chain Using Microsoft Axapta: A Book Excerpt Part Three: Common Scenarios
The nature of a sales and operations planning (S&OP) game plan depends on several factors, such as the need to anticipate demand, the item's primary source of

dr clayton  Scenarios Featured Author - Dr. Scott Hamilton - March 25, 2004 Common Scenarios for Sales and Operations Planning The nature of a sales and operations planning (S&OP) game plan depends on several factors, such as the need to anticipate demand, the item's primary source of supply, and the production strategy for manufactured items. Consideration of these factors can be illustrated with several common scenarios. The first two scenarios reflect stocked end-items, while the next three scenarios reflect Read More...
Case Study: Fetco Home Decor
Fetco Home Decor, designer and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process. The

dr clayton  though less animated, from hundreds of other customers who have made the switch from Excel to Demand Solutions. Although the company’s product lines are trendy and fashionable, Ward’s job was anything but glamorous and the Excel-based planning system only made it worse. Fetco Home Decor is a leading designer and wholesaler of fashion frames, albums and wall décor products. Its collections have become a mainstay at Kohl’s, Wal-Mart, Bed Bath & Beyond and hundreds of other department stores, clubs, Read More...
It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

dr clayton  2006, MCA Solutions' co-founders, Dr. Morris Cohen and Dr. Vipul Agrawal, shared their insights on opportunities to increase corporate profitability through better management of the service business. The “Six Steps for Managing Service Networks” outlined therein explain how all service-oriented companies (not to be confused with service-oriented architecture [SOA] !) can take advantage of these opportunities. Industry leaders like Cisco Systems have reportedly been leveraging MCA’s Service Read More...
2011 HR Technology Conference & Expo (Day 1): What Happens in Vegas Shouldn’t Have to Stay in Vegas
Hundreds of industry experts have descended on Las Vegas for the 2011 HR Technology Conference @ Expo (and for other things, such as networking and maybe just a

dr clayton  to Stay in Vegas Hundreds of industry experts have descended on Las Vegas for the 2011 HR Technology Conference & Expo (and for other things, such as networking and maybe just a wee bit of gambling), which has been billed as “the world’s best conference on HR Technology.” It’s my second time attending this conference, which is the largest North American gathering of HR professionals, experts, and technology vendors of its kind. Everyone who’s anyone in the field of HR is here: HR bloggers, Read More...
Thinking Radically: Interview with Gary Cokins
One of the things I love about my job is the opportunity I have to speak with great people. In this installment of Thinking Radically, I speak with Gary Cokins,

dr clayton  activity-based costing principles), forecasting, driver-based budgeting with rolling financial projections, and resource capacity requirements planning. These methodologies in turn fuel other core solutions, such as customer relationship management, supply chain management, risk management, and human capital management systems, as well as lean management and the Six Sigma initiatives. It is quite a stew, but they all blend together. BPM puts BI into context. BI reporting consumes stored data that first Read More...

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