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Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

driver everest  process) is a key driver allowing IT management to focus on “strategic” priorities. These processes should go beyond what’s normally included as part of your SLA, and are a key component of building and maintaining a harmonious relationship for the long-term. The outsourcing vendor’s approach to problem resolution must align with your business needs. Cultural compatibility — Beyond understanding the nature of your business, your outsourcing partner must understand and be compatible with your Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » driver everest


Innovation Driver and BI Vendor QlikTech’s QlikView Is Now a TEC Certified BI Solution
We are pleased to announce that QlikTech’s QlikView, version 11, is now part of TEC’s certified business intelligence (BI) applications family of products, and

driver everest  Driver and BI Vendor QlikTech’s QlikView Is Now a TEC Certified BI Solution We are pleased to announce that QlikTech’s QlikView, version 11, is now part of TEC’s certified business intelligence (BI) applications family of products, and available for evaluation online in the Business Intelligence and Data Management Evaluation Center . In just a matter of a few weeks I’ll be providing the full certification report, which will be available on the TEC Certification Reports page , and I will Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

driver everest  the US. The revenue driver will thus become inbound customer calls rather than companies trying to generate leads via outbound telemarketing efforts, which have too often proved to be annoying to customers, and ultimately counterproductive. Contact and Call Centers Close the CRM Loop Virtually all firms, therefore, have a strong need to share customer data across multiple business units, which can then enable them to deliver a wide variety of services to customers and enhance their ability to cross-sell Read More...
Thinking Radically: Interview with Gary Cokins
One of the things I love about my job is the opportunity I have to speak with great people. In this installment of Thinking Radically, I speak with Gary Cokins,

driver everest  Dr. Goodnight as the driver of this accomplishment. SAS’s success is based on Dr. Goodnight’s directive of “trust between our employees and the company.” His belief is that happy employees will lead to happy customers. Dr. Goodnight has said, Innovation is the key to success in this business, and creativity fuels innovation. Creativity is especially important to SAS because software is a product of the mind. As such, 95 percent of my assets drive out the gate every evening. It's my job to Read More...
SCM Buyer’s Guide 2012: Adapting to Challenging Times and Circumstances
TEC is coming up with four new buyer’s guides for 2012, and one slot is reserved for supply chain management (SCM) solutions. My main reason for pushing for

driver everest  expected) are the main drivers behind the increase in supply chain complexity for businesses of all sizes. We have come to the point where looking abroad  is no longer the sole prerogative of large organizations—small to medium businesses are also increasingly interested in outsourcing. In the guide, I’ll discuss approaches to handling multiple partners and agents, and the challenges of integrating them into your chain. Other points of discussion: the challenges of managing a large volume of Read More...
Are You Doing Enough to Prevent Access Risk and Fraud?
A recent survey of enterprise resource planning (ERP) customers reveals that they are serious about protecting their critical applications from the risks

driver everest  In fact, the top driver for these programs is internal policies, whereas traditionally, access risk programs have been driven more by regulatory compliance. Read this white paper to learn more. Read More...
Business Case - Dunkin Donuts
Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

driver everest  network so the truck driver could transmit his or her position along the route. For example: I am now at restaurant 108. Numerous Benefits The advantage of this type of system is that, if the truck driver is delayed for some reason, the members of the cooperative are immediately alerted and the system will even give them a new estimated time of arrival. They can then make the necessary arrangements, such as keeping some employees on, who normally would have left for the day. François Paré also says Read More...
Case Study: Kenneth David Apparel Clothing Company Increases Visibility
When the first Kenneth David Apparel store opened in 1992, the company could manage operations with an accounting solution alone. But as new stores opened, the

driver everest  Study: Kenneth David Apparel Clothing Company Increases Visibility Everest is an award-winning, fully integrated business management solution that enables footwear and apparel businesses to achieve revenue growth, better efficiency and improvedvisibility in all key operational areas. Source : Everest Software Inc. Resources Related to Case Study: Kenneth David Apparel—Clothing Company Increases Visibility : Case Study (Wikipedia) Case Study: Kenneth David Apparel—Clothing Company Increases Read More...
Transportation Management Systems: The Glue of the Supply Chain
With manufacturing now a global industry, moving product throughout complex supply chains remains a challenge for most organizations. But transportation

driver everest  the optimal route the driver of each vehicle can take, allowing expedient delivery of the product. Territory design : This allows manufacturers to establish a standard route for regular, recurrent deliveries. Routing and scheduling : This gives manufacturers the ability to optimize the schedules of all the modes of transportation it needs to use, as well as define the best routes possible. If a route is unavailable, the system, using global positioning system (GPS) technology, can determine another Read More...
Why Your Business Is Not Too Small for VoIP
This guide explores five reasons why small businesses should think differently about VoIP. There may still be situations where VoIP isn’t for you, but in today

driver everest  system into a new driver for competitive advantage. Read More...
Wipro Spearheads a Global HR Transformation Program for Credit Suisse
Credit Suisse, a global banking and financial services company, embarked on a global HR transformation program in early 2008 to create a number of shared

driver everest  Spearheads a Global HR Transformation Program for Credit Suisse Credit Suisse, a global banking and financial services company, embarked on a global HR transformation program in early 2008 to create a number of shared service centers primarily focused on back-office HR operations. After evaluating a number of vendors for delivery capabilities, cost effectiveness, and a host of other factors, Wipro was awarded the contract. This case study by Everest Group provides a 360-degree view of this Read More...
Sales Force Performance
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their assumptions about the real drivers of

driver everest  summary level. Each potential driver will be given a name and a brief description to organize and define the drivers. Go to Market Process Alignment . The sales function does not operate in a vacuum. Other functions comprise the go to market process and contribute to the customer experience and therefore impact customer behavior both positive and negative. If the sales function has to gain new customers to replace lost customers, this action will dilute sales productivity and the productivity of the Read More...
What's Wrong With Application Software? Businesses Really Are Unique - One Size Can Never Fit All
Does your company do things exactly like your competitor? Does your company do things like another company who is a totally different business? For some

driver everest  software. A major cost driver in the cost of modifications is the complexity of the code that is driven by bloat. The cost of ownership for a bloated product is higher. Support, modifications and enhancements, implementations, training, upgrades, and other activities across the software lifecycle all cost more. Complex code means lower quality, a common complaint in recent years. What We Need Lean Software Lean software has only the functions we need. It does not suffer from the complexities of trying to Read More...
Got BI? Now You Need to Hire a Data Geek. Here’s What to Look For.
According to a poll conducted by KDnuggets, salaries in the analytics and data mining space are up in 2011. While there is no direct proof that the data

driver everest  BI space. Remember, the driver is as important as the car. If you want to make the best use of your BI application, your organization needs the right people to exploit it. BI is not just about reporting and visualization anymore. It involves intensive and creative analysis, along with data management, to create value for an organization. And you never know.  In the process of exploring your new BI applications, you may discover your own inner data geek! I welcome your thoughts—please leave a comment Read More...
Why CRM Is So Hard and What To Do About It: Data is key to making CRM work
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business

driver everest  become a primary CRM driver. For example, as reported in a recent special report on CRM published in Computerworld magazine, Mazda USA wanted to tie together profiles on car owners, segment them by value tiers and build lifetime value indices and loyalty indices - but its customer database was sorted by customer name, while the vehicle database was sorted by vehicle identification number. The marketing database had 10 years of customer contacts, but no query tools or analytics. It was also full of errors Read More...

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