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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 dsl internet service provider


Internet-based Phone Service for Small to Midsize Companies
Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of

dsl internet service provider  as Digital Subscriber Line (DSL) , cable, or T1 – Packet8 Virtual Office also connects employees to each other via extension-to-extension dialing (whether staff is in the same building, spread across the nation or even across the world), eliminating all intra-organization local and long distance calling expenses. By using the Internet to deliver VoIP PBX services to SMBs, Packet8 Virtual Office allows companies to have endless scalability and add extensions without loss of functionality. When a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Small Business VoIP Service Providers Buyer’s Guide


Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise service? Before you sign the contract, there are a few things you ought to know.

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DSL Provider Scoops up Netscreen Firewall Goldmine


In a $905million exchange of stock, Efficient Networks has acquired a more than efficient security solution with its acquisition of the Netscreen line of appliance firewalls. Well positioned to give firewall market leader Checkpoint a run for their money, the Netscreen line of firewalls scale to an incredible magnitude compared to anything currently out on the market.

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Telco Charged with Trickery on Technology


Bell Atlantic is charged with failing to fulfill promises to bring DSL and other high-speed Internet access to the home.

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A Guide to ERP for Service Organizations


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A Sure Bet: Implementing High Availability Internet


Internet access is now mission-critical for many enterprises. Yet the unpredictable nature of Internet bandwidth can put important applications at risk. For converged networks with voice over Internet protocol (VoIP) and data running at the same time, redundancy is a must-have, as IT managers strive to achieve the same levels of reliability phone users have come to expect.

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Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

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Application Outsourcing Service


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The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

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ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

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