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Documents related to » dss agent


The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision.

DSS AGENT: The Truth about Agent versus Agentless Monitoring The Truth about Agent versus Agentless Monitoring Source: Uptime Software Document Type: White Paper Description: Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the
5/25/2010 12:31:00 PM

3 DSS Myths Exploded » The TEC Blog
3 DSS Myths Exploded » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

DSS AGENT: Decision Support Systems, DSS, eBestMatch, selection methodology, Software Selection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-12-2009

Intentia Floats Vaporware Agent to Replace Business Planning
Intentia announces an intelligent negotiating agent for its enterprise resource planning software.

DSS AGENT: Intentia Floats Vaporware Agent to Replace Business Planning Intentia Floats Vaporware Agent to Replace Business Planning D. Geller - December 15, 1999 Read Comments Event Summary Intentia International AB is a provider of enterprise resource planning software called Movex for mid-sized companies (See TEC Technology Research Note: Intentia: Java Evolution From AS/400 October 1st, 1999). Intentia recently announced Movex Intelligent Agent for the fourth quarter of 2000. Movex Intelligent Agent will,
12/15/1999

Improving Agent Productivity with Closed-loop Coaching
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

DSS AGENT: Improving Agent Productivity with Closed-loop Coaching Improving Agent Productivity with Closed-loop Coaching Source: TDI Inc. Document Type: White Paper Description: Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a
11/26/2008 12:34:00 PM

The Wheres of Electronic Procurement
An overview of one of the central issues facing a deployment of e-procurement: Who controls the software?

DSS AGENT: The Wheres of Electronic Procurement The Wheres of Electronic Procurement D. Geller - September 6, 2000 Read Comments Stating The Problem Electronic procurement is one of the major business-to-business growth markets on the Internet. As opposed to previous generations of procurement, which have of course been electronic for many years, E-procurement refers specifically to procurement that is based, at least in part, on the use of internet or intranet technology. The final direction will eventually
9/6/2000

10 Errors to Avoid When Commissioning a Data Center
10 Errors to Avoid When Commissioning a Data Center. Documents and Other Dynamic System to Use In Your Data Center Organization. Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed properly, commissioning can deliver an unbiased evaluation of whether a new data center will succeed or not. Managed poorly, it can lead to problematic data center performance issues. Learn 10 common data center commissioning mistakes, and find out how to avoid them.

DSS AGENT: 10 Errors to Avoid When Commissioning a Data Center 10 Errors to Avoid When Commissioning a Data Center Source: APC by Schneider Electric Document Type: White Paper Description: Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed properly, commissioning can deliver an unbiased evaluation of whether a new data center will succeed or not. Managed poorly, it can lead to problematic data center performance
12/4/2008 10:45:00 AM

Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

DSS AGENT: compac, compag, compaq, difference between free software and open source, free and open source, free and open source software, open source, open source and free software, open source development, open source software, perspectives on free and open source software, presario, red hat backup software, red hat linux software, red hat software, red hat software raid, understanding open source and free software licensing, call center, call center agent, call center industry, call center outsource, call center outsourcing, call centers, telemarketing call center.
10/20/1999

Case Study: Royal LePage
Royal LePage, a Canadian real estate franchiser, originally implemented a learning management system (LMS) that proved to be cumbersome and of little benefit to agents. By moving over to a SumTotal LMS solution, participation increased by 150 percent, with an expanded range of agent certification courses on offer. And, salespeople are ready for the field faster than before. Learn more about the benefits of LMS systems.

DSS AGENT: Case Study: Royal LePage Case Study: Royal LePage Source: SumTotal Systems Document Type: Case Study Description: Royal LePage, a Canadian real estate franchiser, originally implemented a learning management system (LMS) that proved to be cumbersome and of little benefit to agents. By moving over to a SumTotal LMS solution, participation increased by 150 percent, with an expanded range of agent certification courses on offer. And, salespeople are ready for the field faster than before. Learn more about
6/12/2008 11:56:00 AM

Security Snafu at NetBank
Online internet bank NetBank suffered an embarrassing security exposure late last week when a customer discovered he had access to more funds and information than his own.

DSS AGENT: security incident, security audit, network security, incident software, security monitoring, incident report software, incident reporting software, security audit software, application security testing, information security training, incident management tool, incident response team, event security, computer security audit, pci dss, information security consulting, security consultancy, security audits, security management software, incident management systems, network security training, computer incident response, computer security training, network security course, incident management tools, .
11/15/1999

The Complex Handling of Complexity in Decision Support Systems » The TEC Blog
Decision Support Systems , DSS Comments Healthcare Economist · Quotation of the Day: Defining Complexity on 21 January, 2011 at 3:13 am # […] Warren Weaver, Scientist and Mathematician. […] * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 2 + 8 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM

DSS AGENT: complexity, Decision Support Systems, DSS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-04-2010

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

DSS AGENT: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009


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