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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 dss agent


Security Stocks Burn Rubber
Security technology stocks are burning rubber as they peel out in front of swaggering technology blue chips. Who are some of these security market leaders and

dss agent  algorithms including RSA, Diffie-Hellman, DSS, and Modular Exponentiation. CryptoSwift can process a 1024bit RSA transaction in less than 5 milliseconds. With the ability to integrate into seven e-commerce platforms (AIX, Windows NT, BSDi, Linux, Solaris, HP/UX, and FreeBSD), CryptoSwift is sure to speed up Rainbow's revenues stream as fast at it speeds up Website transactions. Conclusion The next time cyberspace gets hit with an outbreak of security attacks, there's a good chance that this will kick

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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BI State of the Market Report


IT departments rarely know as much about a business as the business people themselves. But business people rarely take action on numbers alone: they share the information with others, soliciting their feedback and performing external research before taking action. Business users still depend on IT to deliver answers related to the information that they receive. Business intelligence (BI) 2.0—also known as collaborative BI—uses the collective intelligence of the user community to enrich existing information. Learn how business intelligence (BI) 2.0 is helping business users create and modify their own reports, share and enrich information, and provide feedback to each other and to information producers.

When the community helps itself, information is turned into actionable information more quickly than when using purely “traditional” methods of community support, such as meetings, phone calls, and e-mail. And when actions are taken more quickly, the entire organization becomes more nimble and ultimately more competitive. This overview discusses how BI 2.0 can provide real benefits within your organization and what product features to look for in a BI solution in order to realize those benefits.

We hope you’ll find this guide a useful tool in determining which BI solution is best suited to your company’s business model and particular needs.


Table of Contents


Executive Overview
Using BI 2.0 to Increase your Competitive Advantage

Case Study
LogiXML Helps to Power its Real-Estate Reporting and Analysis

Thought Leadership
How Smart Marketers Succeed Online

Market Insight
Mashups and Pervasive BI

Report Sponsors
LogiXML

IBM

About TEC



Download the full copy of the TEC 2009 BI Buyer’s Guide for businesses.



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Using BI 2.0 to Increase Your Competitive Advantage


Business users know their data better than IT does. They know the meaning of the data, its history, and its relationship with other data. Yet traditional BI solutions have business users referring to IT for assistance with their data. Also, they are forced to work in silos. Sure, they can create their own reports and maybe even share them with other business users, but when it comes to sharing their own knowledge about the data, they have to rely on e-mail, telephone, and face-to-face meetings. By enabling the sharing of data-related knowledge through the BI system itself, business users become more self-sufficient and actions can be taken more quickly.

The raison d’être of BI is to provide business users with information that enables them to take action. Even if business users are self-sufficient when it comes to creating and sharing data, data on its own is rarely sufficient to take action. Identifying an opportunity in the market through numbers alone is not sufficient to justify investment in a new product or geography. Identifying a bottleneck in a business process is not sufficient to justify changes in the business process. Information about a business issue or opportunity is merely a part of the overall “solution domain.” Action is usually only taken after considering a number of factors in addition to the data, such as human knowledge and experience, the economic environment, and the competitive environment.

In this section, we lay out the capabilities to look for in a BI solution—and specific functional requirements needed to support these capabilities—that contribute to the goal of “harnessing collective intelligence.” In general, the more recent entrants into the BI market are paying the most attention to BI 2.0. Some vendors, such as Good Data, have it as a central component of their solution offerings.

The following are key capabilities of BI 2.0:

  • Collaboration
    Business users are able to share information within the user community and create discussion threads relating to the information.


  • Identification of useful information
    Business users can flag information that is likely to be of use to others within the community.


  • Enriching of Information
    Business users can enrich the information through their knowledge and experience in addition to other external information sources in order to explain trends and generally assist other consumers of that information.


The community of “business users” needn’t be restricted to internal users. User collaboration is already mature within the Web space, under the guise of Web 2.0. With Web 2.0, collective intelligence is harnessed through comments on blog posts; contributions to wikis such as Wikipedia; and tagging of content, such as photos on Flickr. BI 2.0 takes these methods and applies them in the BI space by making data the focus of user collaboration.

The following sections take the capabilities above and list the functional requirements that support them. Bear in mind that each of these functional requirements is a business user requirement and not an IT or development requirement.


Download the full copy of the TEC 2009 BI Buyer’s Guide for businesses.

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KANA Attempts the Union of Customer Acquisition and Service


KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

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Quantum Snaps Off Its NAS Group


Quantum Corporation, recently acquired by Maxtor, will divest itself of its server appliance subsidiary, renaming it Snap Appliances, Inc. Snap Appliances will now attempt to compete on its own in the growing Network-Attached Storage market.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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Sendmail Takes Security to the Next Level with Version 3.0 for NT


Sendmail 3.0 includes the Sendmail Message Transfer Agent, a Mailing List Server, a POP3 Server and a Message Store.

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Data Masking: Strengthening Data Privacy and Security


Many business activities require access to real production data, but there are just as many that don’t. Data masking secures enterprise data by eliminating sensitive information, while maintaining data realism and integrity. Many Fortune 500 companies have already integrated data masking technology into their payment card industry (PCI) data security standard (DSS) and other compliance programs—and so can you.

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AspenTech Acquires Pipeline Scheduling and Dock Scheduling Software


Right on the heels of enhancing its aspenONE umbrella platform, AspenTech has announced the acquisition of pipeline scheduling system (PSS) and dock scheduling system (DSS) software from Refining Advantage, Inc. PSS allows pipeline companies, refineries, and terminals with pipelines to optimize their pipeline schedules, and thus potentially improve profitability and safety. DSS is used by

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NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality


Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each offering. Behind the scenes, these technologies can also record all prospect preferences to allow sales, marketing, advertising, and product development to benefit from more targeted offerings and personalized messaging, at greatly reduced costs.

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OKENA Brews Up a StormSystem that Secures All Applications


OKENA's announcement of their product line StormSystem indicates that they intend to grow and expand their innovative intrusion prevention system with highly integrated new add-ons. Having seen unprecedented success in obtaining funding and customers in one of the worst economies ever, Relevant Technologies expects OKENA to be a leading contender in an intrusion management market that has yet to boast a distinct leader.

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Analysis of Sendmail, Inc.'s Largest Open Source Release in Twenty Years


sendmail 8.10 now includes SMTP authentication and support for the lightweight directory access protocol (LDAP) and multiple queues.

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