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NetSuite ERP TEC Certified in Discrete Manufacturing ERP
TEC is pleased to announce that NetSuite ERP is now TEC Certified for discrete manufacturing enterprise resource planning (ERP) under TEC’s ERP Evaluation

dss customer focus  3402 Audit Completed, PCI DSS, Safe Harbor 2 automated upgrades per year for every customer (via patented rollout process) Ability to customize without getting into software version lock NetSuite is also the only ERP cloud vendor that makes its uptime statistics available to the world, 24/7 at this link . NetSuite ERP supports manufacturers with a focus on five key areas as shown in the diagram below: One critical area where NetSuite shines is in providing a solution that helps an organization attain Read More
Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » dss customer focus


Business Intelligence: 5 Things to Watch for in 2010
Business intelligence (BI) efforts can only result in a truly intelligent, agile business if they are driven by business goals—comprehensively deployed and

dss customer focus  Applications and Functions | DSS | Pervasive Business Intelligence | Business Intelligence Data | Business Intelligence Application | BI Solutions and Processes | BI Analytics | Enterprise-wide BI | BI Information | CRM Business Intelligence | Business Intelligence Support Decision Making | Adoption of BI | Business Intelligence Function | Success with BI in 2010 | Business Intelligence Recommendations | BI Applications | Business Intelligence Software | Planned BI Solutions | CRM BI | BI Recommendations Read More
ERP Beginner's Guide In So Many Words
ERP remains the information backbone for contemporary manufacturing enterprises. However, today's ERP systems are required to address more than traditional

dss customer focus  (CRM), decision support systems (DSS), and e-business, making systems less inward looking. Other value-added aspects of the newest systems include product configuration, field service modules, and Internet self-service capabilities that extend system access to more users and/or business partners. Finally, ERP can be the means for business-process reengineering (BPR), increasing flexibility and responsiveness by breaking down barriers between functional departments and reducing duplication of effort. (For Read More
One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

dss customer focus  intelligent  decision support systems (DSS) . The company financed its operations in the early stages of development by raising money from venture capital (VC) firms, and in 2000 from its initial public offering (IPO) on the NASDAQ stock market under the CKSW ticker symbol. The wholly owned US subsidiary, ClickSoftware, Inc. , is located in Burlington, Massachusetts. Since the mid-to-late 1990s, the company has transformed its business model to provide workforce and service management products and Read More
Fed Gives ERP A Shot In The Arm
There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new federal contracts, primarily for

dss customer focus  based Decision Support System (DSS), ERGO being one (see ERGO 2001 IT Evaluation Tool ). Agencies should therefore seek assistance in the selection process from unbiased service providers, preferably with experience in public sector or similar industries, and base their decisions only on existing functionality that the vendors are able to demonstrate during scripted scenario sessions. Put vendors' software through its paces during scripted scenario demonstrations (detailed sequences of near real-life Read More
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

dss customer focus  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

dss customer focus  Relationship Management (CRM) RFI/RFP Template Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

dss customer focus  and Learn: Improving Operations by Using Customer Feedback Customer feedback from retail units is combined with company website feedback, online services feedback, and central call center feedback. Source : Mindshare Technologies Resources Related to Listen and Learn: Improving Operations by Using Customer Feedback : Customer Feedback Management (CFM) (Wikipedia) Listen and Learn: Improving Operations by Using Customer Feedback Customer Feedback is also known as : Customer Feedback Analysis , Read More
The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its

dss customer focus  Intelligent Customer Experience Life Cycle Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer. Read More
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

dss customer focus  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More
Building the Customer-centric Enterprise
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering

dss customer focus  the Customer-centric Enterprise The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain. Read More
Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines

dss customer focus   Read More
Customer Chemistry


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The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the

dss customer focus  Customer Relationship Management Vision: It Starts with Relationships Originally published - December 19, 2007 When it comes to the creation of a customer relationship management (CRM) vision that truly serves to enhance the customer experience, so many organizational leaders are trapped within their own understanding of what that vision entails. Consider the following statistic: of all CRM programs initiated, roughly 70 percent involve a great solution but a bad implementation plan, resulting in poor Read More

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